BDO StopScam | BDO Unibank, Inc.

Together, we can outsmart scammers

We're committed to helping you become more equipped at identifying the scams that target your hard-earned money. Learn how to proactively protect your personal information and prevent financial loss with #BDOStopScam.

Beware of these common scams

Scam emails (Phishing)

Don't click links!

Double-check your "BDO" emails and make sure they're from official senders and email addresses.

Scam calls (Vishing)

Don't share your OTP!

Anyone asking for sensitive account or card info, or your OTP is out to scam you. End the call right away!

Scam texts (Smishing)

Don't click links!

BDO messages will not contain links, and sender IDs can be spoofed. Watch out for fake texts!

How to stay protected from scams

Identify

Is the message triggering panic? Requires you to act fast and has a link? If you say yes to all these, it's a scam.

Avoid

Take extra measures to protect your personal info to avoid getting scammed. Don't click links and never share your OTP.

Prevent

In case of a fraud experience, reset your online banking password and lock your card on BDO Online. Call us at (02) 8888-0000.

How to reset your online banking password on BDO Online:

✓

Step 1

On the login page, tap Need help logging in?, then I’d like to reset my password.

Step 2

Enter your username and the last four (4) digits of your account or card number, then select Next.

Step 3

Enter the OTP sent to your registered mobile number to confirm your account, then select Submit.

Step 4

Set up your new password. Once successful, you can already use your new password to log in to the BDO Online app and website.

How to lock your Debit or Credit Card on BDO Online:

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Step 1

Once you’re logged in, select More, then Manage Cards.

Step 2

Choose the Debit or Credit Card that you would like to lock, then toggle on Lock Card.

Step 3

You will get notified when the Debit or Credit Card is successfully locked.

Check who's messaging!

See our list of official email addresses and SMS sender names. REMEMBER, even official sender IDs can be spoofed or hijacked by scammers - especially in text messages. If it has a link, it's likely a scam so don't click links!

Browse through our list of official email addresses and sender names.

Check out our list of offical text message or SMS senders.

Explore More

Facebook Album

Have you received a questionable email or text? See all the scams that have been caught here.

Dispute Form

Need to report a transaction concern? Download and fill out dispute form here.

Check out tips specific to each banking product or service

Online Banking Security

Credit Card Security

Debit Card Security

Advisories

Contact us

BDO Corporate Center:

7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000

BDO Contact Center:

Hotline: (+632) 8888-0000

Outside Metro Manila

(PLDT/Globelines): #8888-0000

(For landline only, press # followed by 8888-0000)

International Toll-Free:

(IAC)+800-8-CALLBDO (2255-236)

(See list of IAC here)

callcenter@bdo.com.ph

Send a message to this channel for account-related concerns.

For scams, fraud, or lost/stolen cards, call the BDO Customer Contact Center at (02) 8888-0000. To report phishing attempts, email us at reportphish@bdo.com.ph.

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#BDOStopScam

DO NOT CLICK LINKS!

NEVER SHARE your Account, Card, or Login details!

DO NOT SHARE YOUR OTP!