Beware of these common scams
Scam emails (Phishing)
Don't click links!
Double-check your "BDO" emails and make sure they're from official senders and email addresses.Â
Scam calls (Vishing)
Don't share your OTP!
Anyone asking for sensitive account or card info, or your OTP is out to scam you. End the call right away!Â
Scam texts (Smishing)
Don't click links!Â
BDO messages will not contain links, and sender IDs can be spoofed. Watch out for fake texts!
How to stay protected from scams
Identify
Is the message triggering panic? Requires you to act fast and has a link? If you say yes to all these, it's a scam.
Avoid
Take extra measures to protect your personal info to avoid getting scammed. Don't click links and never share your OTP.
Prevent
In case of a fraud experience, reset your online banking password and lock your card on BDO Online. Call us at (02) 8888-0000.Â
See our list of official email addresses and SMS sender names. At the same time, know that even official sender IDs can be spoofed or hijacked by scammers  – especially in text messages. If it has a link, it's likely a scam so don’t click links!
Explore More
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline:Â (+632) 8840-7000
BDO Contact Center:
Hotline:Â (+632) 8888-0000
Outside Metro Manila
(PLDT/Globelines): #8888-0000
(For landline only, press # followed by 8888-0000)
Â
International Toll-Free:
Send a message to this channel for account-related concerns.
For scams, fraud, or lost/stolen cards, call the BDO Customer Contact Center at (02) 8888-0000. To report phishing attempts, email us at reportphish@bdo.com.ph.
