If you forgot your password, this is what you can do:

1. On the screen where you're asked for your BDO Online username and password, tap Need help logging in?
   
2. Tap I'd like to reset my password
3. Enter your BDO Online username and the last 4 digits of your account or card number
4. Enter the OTP sent to your registered mobile number 
5. Nominate and confirm your new passowrd. Remember, your new password: 
   • Must have at least 8 characters
   • Must contain a lowercase letter 
   • Must contain an uppercase letter 
   • Must contain a number 
   • Must contain a special character (except: backslash [\], double quotes [" "], and single quote ['])
   • Must not be an old password

An email notification for every successful password change will be sent to your registered email address.

Note: Resetting your password on BDO Pay or BDO Online does not automatically reset your password on the BDO Digital Banking app, and vice versa

If you forgot your username, follow these steps:

1. On the screen where you're asked for your Online Banking username and password, tap Need help logging in?
2. Tap I'd like to get my username
3. Enter your registered email address
4. Your username will be sent to your registered email address 

BDO Savings and Checking Accounts, Debit Cards, and primary Credit Cards can be linked to the BDO Pay app. You can also link one BDO Pay Account.

Cash Cards cannot be linked to the BDO Pay app. Joint OR accounts also cannot be shown on the app. 

All your BDO accounts and cards automatically appear in your Link/Unlink Account screen. You simply have to select which ones you want to use on BDO Pay.

If an account still doesn’t appear even if it’s been more than 48 hours since you’ve opened it, please call the BDO Contact Center at any of these numbers:

Metro Manila:

(+632) 8631-8000

Domestic Toll-Free Numbers:

1800-10-631-8000 (PLDT)

1800-3-631-8000 (Digitel)

1800-5-631-8000 (Bayantel)

1800-8-631-8000 (Globelines)

International Toll-Free Numbers:

IAC +800-8-631-8000

If it’s a newly opened account, please wait 48 hours before checking again.

If an account still doesn’t appear on Online Banking even if it’s been more than 48 hours since you’ve opened it, please call the BDO Contact Center at any of these numbers:

Metro Manila:
(+632) 8631-8000

Domestic Toll-Free Numbers:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)

International Toll-Free Numbers:
IAC +800-8-631-8000

To Create/Edit your account nickname, just follow these steps: 

1. Tap the card image of the account you want to update
2. Tap the 3-dot icon at the upper right of the screen
3. Select Edit account nickname
4. Enter your preferred nickname and tap Save

Yes, you can change your default account on BDO Pay even after you sign up. Just follow these steps:

1. Tap Accounts
2. Tap the icon at the upper right of the screen 
3. Select which accounts you want to set as you Default Payment Account and Default Receiving Account
4. Tap Update to save your changes 

No, you can only set one (1) Default Payment Account and one (1) Default Receiving Account. 

No. Joint OR accounts will not be visible/available on the BDO Pay app. We are working to add this feature soon. 

If you set your Credit Card as your default account, you will be able to use it to Scan to Pay in stores, but not to Send or Receive Money. Money received will go to the nominated default receiving account. 

If you don’t have a Checking or Savings account linked, the transaction will not push through.

The BDO accounts and cards that appear on your BDO Pay app are the ones you linked when you signed up.

If you have a new BDO account that you’d like to add, here’s how to do it:

1. Tap Accounts
2. Tap the icon at the upper right of the screen 
3. Select which accounts you want to link to the app 
4. Tap Update to save your changes

Remember that only BDO Savings and Checking Accounts, Debit Cards, Principal Credit Cards, and one BDO Pay Account can be linked to the BDO Pay app.

To remove an account from the BDO Pay app, all you have to do is unlink it. 

Here’s how to unlink an account from the BDO Pay app:

1. Tap Accounts
2. Tap the icon at the upper right of the screen
3. Select which accounts you want to link to the app
4. Tap Update to save your changes

Currently, the BDO Pay app will only allow one device registered at a time. So, adding a trusted device is not possible at this moment. 

If you sign up for the app on a new device, your older device session will then be removed and replaced with the newer device registered. OTP will then be sent to the mobile number registered to your BDO Online account.

No, you can add a mobile device to use specifically with the BDO Pay app only.   
Note: OTP for new device registration is sent to the mobile number registered to BDO Online.

For your security and protection, you are allowed to use only one device for your BDO Pay app. 

Yes, all your BDO Pay transactions will reflect in your BDO Online Banking account, and vice versa. 

The BDO Pay app will always ask you to review and confirm a transaction before processing it. Because of this, all BDO Pay app transactions are considered final and cannot be cancelled. Please coordinate directly with your Merchant, Biller, or other BDO customers for any changes you want to make to your transaction.    

You can change your notification settings for the BDO Pay app by going to your phone’s notifications and adjusting the permissions you have for the app.   

Here's another way to turn off notifications for BDO Pay: 

1. On your BDO Pay app dashboard, tap the bell icon
2. Then tap the gear icon at the upper right 
3. Select which notification you don't want to receive and toggle to turn off 

Right now, you can use your BDO Credit Cards to do Scan to Pay transactions. Please note that they cannot be used to Send and Receive Money, or Pay Bills.