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Frequently Asked Questions

This facility is a secured web-based system where you can view current and historical peso or dollar credit card transactions of your company online anywhere!

  • Statement of Account  
  • Prooflists
  • Credit Notice 
  • Settlement Reports

Enrollment is a breeze! Your Company's Authorized Merchant Representative may register as many User Profiles / Authorized Users as needed.

Accomplish the Merchant Online Reporting System (MORS) Form. Terms and Conditions and email to merchantsvcs@bdo.com.ph or submit to your BDO Account Officer.

Your unique user ID and initial default password shall be sent to the email address indicated in the form. Change your password upon initial log in to ensure security of your MORS access.

Please call our BDO Merchant Services Hotline at (02) 8702-6900 for PLD or (02) 7909-6900 for Globe. A Service Representative will assist you.

  1. View all Reports - By ticking on this option and providing report date in the required format, user may view all Merchant ID/s attached to User Profile with available reports.
  2. Merchant ID – By providing a specific Merchant ID attached to User Profile and report date in required format, user may view reports available for selected MID/s at given report date.

  • Statement of Account
    Twelve (12) calendar months.

  • Credit Notice Reports
    Twelve (12) calendar months.

  • Prooflists
    Six (6) calendar months.

  • Settlement Reports
    Six (6) calendar months.

Credit Card Transaction Reports are updated daily.

Merchant Services

Metro Manila: PLDT (02) 8702-6900
Metro Manila: Globe (02) 7909-6900
merchantsvcs@bdo.com.ph
Domestic Toll-Free: PLDT 1-800-10-702-6900
Domestic Toll-Free: Globe 1-800-8-9096900

Contact us

BDO Corporate Center

BDO Corporate Center:

7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000

BDO Corporate Center

BDO Contact Center:

Metro Manila: (+632) 8631-8000

Outside Metro Manila

(PLDT): 1-800-10-631-8000

(Globelines): 1-800-8-631-8000
 

International Toll-Free:

(IAC)+800-8-631-8000

(See list of IAC here)

BDO Corporate Center

callcenter@bdo.com.ph

This channel is dedicated to handling phishing reports, online banking enrollment and/or updating of registered online banking contact information of overseas clients