Credit Card Security
Always remember:
Never share credit card details like your card number, expiry date, 3-digit security code or CVV, and your One-Time PIN (OTP).
Keep your card in your possession at all times. Do not let others borrow or use your credit card.
Update your contact details regularly for easier communication with the bank on your account, transfers, and purchases.
Monitor your statement of account. Review purchases and transactions, and report inaccuracies or fraudulent transactions immediately.
Dispose of your old cards properly. Ensure that the card expiry, CVV, magnetic strip, and chip are all punctured before disposal.
Lost or stolen card? Follow these steps:
- Lock your credit card via BDO Online Banking. Log in to your account online. Go to My Accounts > Security Management > Switch to Lock
- If you receive an alert from BDO or BDO Alert for a transaction you did not make, you can reply to the text message to block your card. Follow the instructions in the message. (Example: Text UB NO <Reference Number> to 225678)
- Call BDO Contact Center immediately at (02) 8631-8000
How BDO protects your financial info
CHIP Technology
All BDO Credit Cards are equipped with EMV chip cards, making in-store transactions more secure.
3D Secure Facility
For online transactions, a One-Time PIN (OTP) is sent to your registered mobile number for multi-factor authentication.
24/7 Transaction Monitoring
For your protection, the Bank may try to reach you via call or text message in case there are unusual transactions made on your account.
Lock/Unlock Credit Card Services
Log in to your BDO Online Banking account to lock or unlock your Credit Card anytime.
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000
BDO Contact Center:
This channel is dedicated to handling the following concerns only:
- Updating of registered online banking contact information while overseas
- Facilitating online banking enrollments while overseas
- Reporting of phishing attempts and/or data privacy issues
The above-listed concerns shall be responded to within one (1) to two (2) days.
