How to stay protected from scams
Identify
Is the message triggering panic? Requires you to act fast and has a link? If you say yes to all these, it's a scam.
Avoid
Take extra measures to protect your personal info to avoid getting scammed. Don't click links and never share your OTP.
Prevent
In case of a fraud experience, reset your online banking password and lock your card on BDO Online. Call us at (02) 8888-0000.Â
Always remember:
Create a strong PIN. Avoid using publicly available information like your birthday. ​
Never share account details or allow anyone else to use your card on your behalf. Do not entertain anyone offering assistance while using an ATM. ​
Update your contact details regularly for easier communication with the bank on your account, transfers, and purchases.​
Lost or stolen card? Follow these steps:
- Lock your debit card via the BDO Online app. Log in to your app. Go to More > Manage Cards > Tap the Debit Card that you would like to lock, then toggle on Lock Card
- If you receive an alert from BDO or BDO Alert for a transaction you did not make, you can reply to the text message to block your card. Follow the instructions in the message. (Example: Text UN NO <Reference Number> to 225678)​
- Call BDO Contact Center immediately at (+632) 8888-0000
How BDO protects your financial info
CHIP Technology
All BDO Debit Cards are equipped with EMV chip cards, making in-store transactions more secure.​
3D Secure Facility
For online transactions, a One-Time PIN (OTP) is sent to your registered mobile number for multi-factor authentication.​
24/7 Transaction Monitoring
For your protection, the Bank may try to reach you via call or text message in case there are unusual transactions made on your account.​
Lock/Unlock Debit Card Services
Log in to your BDO Online Banking account to lock or unlock your Debit Card anytime.Â
Set Transaction Limits
For added protection, you can also set a limit for BDO Debit Card transactions like withdrawals and in-store or online purchases.Â
Explore More
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline:Â (+632) 8840-7000
BDO Contact Center:
Hotline:Â (+632) 8888-0000
Outside Metro Manila
(PLDT/Globelines): #8888-0000
(For landline only, press # followed by 8888-0000)
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International Toll-Free:
Send a message to this channel for account-related concerns.
For scams, fraud, or lost/stolen cards, call the BDO Customer Contact Center at (02) 8888-0000. To report phishing attempts, email us at reportphish@bdo.com.ph.
