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Frequently Asked Questions
To qualify for BDO Rewards membership, one must open and maintain a personal peso / dollar savings or checking account with minimum month-to-date average daily balance (MTD ADB) of ₱100,000/US dollar equivalent.
Once qualified, the BDO Rewards Welcome Kit of Emerald and Sapphire members is sent to the client’s address. The Welcome Kit contains the BDO Rewards Card and all other relevant program information.
For Diamond members, the card will be sent to his branch of account. The Branch Manager will deliver the Welcome Kit to the member personally.
First, they have to activate their BDO Rewards card:
1. Via SMS
Text the following syntax: BDOR<space>AC<space>Last 8 digits of the Rewards card number<space>4-digit PIN
Then send to 225600
Example: BDOR AC 01234567 0876
or
2. Via BDO Contact Center
For members residing:
- in Metro Manila: (+632) 8631-8000
- in Provinces within the Philippines: Domestic Toll-free:
1-800-10-631-8000 (PLDT)
1-800-3-631-8000 (Digitel)
1-800-8-631-8000 (Globe Landline)
1-800-5-631-8000 (Bayantel) - Overseas - Clients based abroad can activate using our International Toll-free Hotline Numbers: (Int'l Access Code)+800-8-631-8000.
Country | Access Code | Foreign Administrator |
---|---|---|
1. Australia | 0011 | OPTUS | TELSTRA |
2. Austria | 00 | TELEKOM AUSTRIA |
3. Belgium | 00 | BELGACOM |
4. Brazil | 0021 | EMBRATEL |
5. Canada | 011 | TELEGLOBE |
6. Cyprus | 00 | CYTA |
7. France | 00 | FRANCE TELECOM |
8. Germany | 00 | DTAG |
9. Hawaii | 011 | GTE HAWAIIAN TEL CO. |
10. Hongkong | 001 | REACH HK |
11. Israel | 00 | BEZEQ |
12. Italy | 00 | TELECOM ITALIA |
13. Japan | 010 | JAPAN TELECOM | KDD | NTT |
14. Korea | 001 | KOREA TELECOM |
15. Malaysia | 00 | TELECOM MALAYSIA |
16. Netherlands | 00 | KPN INTL |
17. New Zealand | 00 | TNZL |
18. Norway | 00 | TELENOR |
19. Singapore | 001 | SINGTEL |
20. Spain | 00 | TELEFONICA |
21. Switzerland | 00 | SWISSCOM |
22. Taiwan | 00 | CHUNGWA TELECOM |
23. Thailand | 001 | CAT |
24. UK | 00 | BT | C&W |
25. USA | 011 | AT&T | MCI | SPRINT |
|
||
Country | Toll-free Number | |
1. Greece | 00800-6312-0018 | |
2. Guam | 800-0630-0021 | |
3. Saudi Arabia | 800-863-0011 | |
4. Italy | 800-872-390 | |
5. UAE | 800-0630-0021 |
To view the Program’s Perks and Privileges per tier, click here.
No, only the Primary Account holder will be issued a BDO Rewards Card.
No, clients are only assigned one Client Information File (CIF) for all his availed bank products and services. Because of this, only one BDO Rewards membership number is assigned per client.
However, clients can earn points from ALL their qualified bank transactions provided that they meet the requirements of each.
Yes, provided that the client meets the membership requirements.
No. The BDO Rewards Card is a loyalty card which stores Rewards Peso points earned by a BDO Rewards member from his deposit balance with BDO. Rewards Peso points can be used to pay for shopping in The SM Store and SM retail affiliates like SM Supermarkets, Uniqlo, Watsons, Ace Hardware, etc.
1. Via SMS
Text the following syntax: BDOR<space>AC<space>Last 8 digits of the Rewards card number<space>4-digit PIN
Then send to 225600
Example: BDOR AC 01234567 0876
2. Via BDO Contact Center
For members residing:
- in Metro Manila: (+632) 8631-8000
- in Provinces within the Philippines: Domestic Toll-free:
1-800-10-631-8000 (PLDT)
1-800-3-631-8000 (Digitel)
1-800-8-631-8000 (Globe Landline)
1-800-5-631-8000 (Bayantel) - Overseas - Clients based abroad can activate using our International Toll-free Hotline Numbers: (Int'l Access Code)+800-8-631-8000.
Country | Access Code | Foreign Administrator |
---|---|---|
1. Australia | 0011 | OPTUS | TELSTRA |
2. Austria | 00 | TELEKOM AUSTRIA |
3. Belgium | 00 | BELGACOM |
4. Brazil | 0021 | EMBRATEL |
5. Canada | 011 | TELEGLOBE |
6. Cyprus | 00 | CYTA |
7. France | 00 | FRANCE TELECOM |
8. Germany | 00 | DTAG |
9. Hawaii | 011 | GTE HAWAIIAN TEL CO. |
10. Hongkong | 001 | REACH HK |
11. Israel | 00 | BEZEQ |
12. Italy | 00 | TELECOM ITALIA |
13. Japan | 010 | JAPAN TELECOM | KDD | NTT |
14. Korea | 001 | KOREA TELECOM |
15. Malaysia | 00 | TELECOM MALAYSIA |
16. Netherlands | 00 | KPN INTL |
17. Newe Zealand | 00 | TNZL |
18. Norway | 00 | TELENOR |
19. Singapore | 001 | SINGTEL |
20. Spain | 00 | TELEFONICA |
21. Switzerland | 00 | SWISSCOM |
22. Taiwan | 00 | CHUNGWA TELECOM |
23. Thailand | 001 | CAT |
24. UK | 00 | BT | C&W |
25. USA | 011 | AT&T | MCI | SPRINT |
|
||
Country | Toll-free Number | |
1. Greece | 00800-6312-0018 | |
2. Guam | 800-0630-0021 | |
3. Saudi Arabia | 800-863-0011 | |
4. Italy | 800-872-390 | |
5. UAE | 800-0630-0021 |
Upon receipt of card, the first step is to activate the card. Activation will enable viewing of points earned from qualified bank transactions, continuous earning of points, points redemption and renewal of card. New members are given twelve (12) months to activate from date of card issuance. Failure to do so will result to forfeiture of points earned.
Please request for card activation and PIN reset assistance via either channel:
a. Call the BDO Contact Center and speak to our Customer Support Officers:
(+632) 8631-8000 (BDO Call Center, Metro Manila toll-free)
1-800-10-631-8000 (Domestic Toll Free)
(1-Area Code)+800-8-631-8000 (BDO Call Center, Provincial and International
toll-free) OR
b. Visit your BDO branch of Account
The renewal membership tier level will be determined by the maintenance of the required Month-To-Date Average Daily Balance (MTD-ADB) threshold during the course of membership.
Emerald Card
At least ₱100,000 Peso or US Dollar equivalent Savings or Checking Account
Sapphire Card
At least ₱500,000 Peso or US Dollar equivalent Savings or Checking Account
Diamond Card
At least ₱5 Million Peso or US Dollar equivalent Savings or Checking Account
Yes. A member will simply have to meet and maintain the qualifying threshold of the desired card tier.
No, redeeming of points will not affect the points required to reach the next level. Neither will it result to downgrading of tier level.
Yes, it is possible for a member to be downgraded if the required card tier maintaining balance of the qualifying personal savings or checking account is not met.
Yes, points expire after five years. For example, unredeemed or unused points, earned in 2022, will expire on 2027.
Members may redeem their points to pay for purchases at any branch of The SM Store, SM Supermarket, SM Hypermarket, and SM retail establishments and partners.
Yes, a minimum of 20 Rewards Peso Points is required in order to redeem.
Yes. The fee for card replacement is ₱150.00 or 150 points. Members have the option of paying the fee in cash through a BDO branch or through available points balance by calling the BDO Contact Center.
Replacement fee for Sapphire and Diamond is waived.
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000
BDO Contact Center:
This channel is dedicated to handling the following concerns only:
- Updating of registered online banking contact information while overseas
- Facilitating online banking enrollments while overseas
- Reporting of phishing attempts and/or data privacy issues
The above-listed concerns shall be responded to within one (1) to two (2) days.