Activate your BDO Rewards
Check and transfer BDO Rewards Peso Points, view transaction history, and redeem eGCs with BDO Pay. Here's how:

Frequently Asked Questions

To qualify for BDO Rewards membership, one must open and maintain a personal peso / dollar savings or checking account with minimum month-to-date average daily balance (MTD ADB) of ₱100,000/US dollar equivalent.

Once qualified, the BDO Rewards Welcome Kit of Emerald and Sapphire members is sent to the client’s address. The Welcome Kit contains the BDO Rewards Card and all other relevant program information.

For Diamond members, the card will be sent to his branch of account. The Branch Manager will deliver the Welcome Kit to the member personally.

First, they have to activate their BDO Rewards card:

1. Via SMS

Text the following syntax: BDOR<space>AC<space>Last 8 digits of the Rewards card number<space>4-digit PIN
Then send to 225600 
Example:  BDOR AC 01234567 0876

or

2. Via BDO Contact Center

For members residing:

  • in Metro Manila: (+632) 8631-8000
  • in Provinces within the Philippines: Domestic Toll-free:
    1-800-10-631-8000 (PLDT)
    1-800-3-631-8000 (Digitel)
    1-800-8-631-8000 (Globe Landline)
    1-800-5-631-8000 (Bayantel)
  • Overseas - Clients based abroad can activate using our International Toll-free Hotline Numbers: (Int'l Access Code)+800-8-631-8000.
Country Access Code Foreign Administrator
1. Australia 0011 OPTUS | TELSTRA
2. Austria 00 TELEKOM AUSTRIA
3. Belgium 00 BELGACOM
4. Brazil 0021 EMBRATEL
5. Canada 011 TELEGLOBE
6. Cyprus 00 CYTA
7. France 00 FRANCE TELECOM
8. Germany 00 DTAG
9. Hawaii 011 GTE HAWAIIAN TEL CO.
10. Hongkong 001 REACH HK
11. Israel 00 BEZEQ
12. Italy 00 TELECOM ITALIA
13. Japan 010 JAPAN TELECOM | KDD | NTT
14. Korea 001 KOREA TELECOM
15. Malaysia 00 TELECOM MALAYSIA
16. Netherlands 00 KPN INTL
17. New Zealand 00 TNZL
18. Norway 00 TELENOR
19. Singapore 001 SINGTEL
20. Spain 00 TELEFONICA
21. Switzerland 00 SWISSCOM
22. Taiwan 00 CHUNGWA TELECOM
23. Thailand 001 CAT
24. UK 00 BT | C&W
25. USA 011 AT&T | MCI | SPRINT


International Toll-free Numbers

Country Toll-free Number
1. Greece 00800-6312-0018
2. Guam 800-0630-0021
3. Saudi Arabia 800-863-0011
4. Italy 800-872-390
5. UAE 800-0630-0021

To view the Program’s Perks and Privileges per tier, click here.

Validity date is reflected in the "valid thru" date printed on the card.

No, only the Primary Account holder will be issued a BDO Rewards Card.

No, clients are only assigned one Client Information File (CIF) for all his availed bank products and services. Because of this, only one BDO Rewards membership number is assigned per client.

However, clients can earn points from ALL their qualified bank transactions provided that they meet the requirements of each.

Yes, provided that the client meets the membership requirements.

No. The BDO Rewards Card is a loyalty card which stores Rewards Peso points earned by a BDO Rewards member from his deposit balance with BDO. Rewards Peso points can be used to pay for shopping in The SM Store and SM retail affiliates like SM Supermarkets, Uniqlo, Watsons, Ace Hardware, etc.

1. Via SMS
Text the following syntax: BDOR<space>AC<space>Last 8 digits of the Rewards card number<space>4-digit PIN
Then send to 225600 
Example:  BDOR AC 01234567 0876

2. Via BDO Contact Center
For members residing:

  • in Metro Manila: (+632) 8631-8000
  • in Provinces within the Philippines: Domestic Toll-free:
    1-800-10-631-8000 (PLDT)
    1-800-3-631-8000 (Digitel)
    1-800-8-631-8000 (Globe Landline)
    1-800-5-631-8000 (Bayantel)
  • Overseas - Clients based abroad can activate using our International Toll-free Hotline Numbers: (Int'l Access Code)+800-8-631-8000.
Country Access Code Foreign Administrator
1. Australia 0011 OPTUS | TELSTRA
2. Austria 00 TELEKOM AUSTRIA
3. Belgium 00 BELGACOM
4. Brazil 0021 EMBRATEL
5. Canada 011 TELEGLOBE
6. Cyprus 00 CYTA
7. France 00 FRANCE TELECOM
8. Germany 00 DTAG
9. Hawaii 011 GTE HAWAIIAN TEL CO.
10. Hongkong 001 REACH HK
11. Israel 00 BEZEQ
12. Italy 00 TELECOM ITALIA
13. Japan 010 JAPAN TELECOM | KDD | NTT
14. Korea 001 KOREA TELECOM
15. Malaysia 00 TELECOM MALAYSIA
16. Netherlands 00 KPN INTL
17. Newe Zealand 00 TNZL
18. Norway 00 TELENOR
19. Singapore 001 SINGTEL
20. Spain 00 TELEFONICA
21. Switzerland 00 SWISSCOM
22. Taiwan 00 CHUNGWA TELECOM
23. Thailand 001 CAT
24. UK 00 BT | C&W
25. USA 011 AT&T | MCI | SPRINT


International Toll-free Numbers

Country Toll-free Number
1. Greece 00800-6312-0018
2. Guam 800-0630-0021
3. Saudi Arabia 800-863-0011
4. Italy 800-872-390
5. UAE 800-0630-0021

Upon receipt of card, the first step is to activate the card. Activation will enable viewing of points earned from qualified bank transactions, continuous earning of points, points redemption and renewal of card. New members are given twelve (12) months to activate from date of card issuance. Failure to do so will result to forfeiture of points earned.

Please request for card activation and PIN reset assistance via either channel:

a. Call the BDO Contact Center and speak to our Customer Support Officers:

  • (+632) 8631-8000 (BDO Call Center, Metro Manila toll-free) 
  • 1-800-10-631-8000 (Domestic Toll Free) 
  • (1-Area Code)+800-8-631-8000 (BDO Call Center, Provincial and International toll-free) 

OR

b. Visit your BDO branch of Account

Membership level is determined by the Month-to-Date Average Daily Balance (MTD ADB) of the client’s personal Savings or Checking account:

Emerald Card 
At least ₱100,000 Peso (or equivalent US Dollar) Savings or Checking Account

Sapphire Card 
At least ₱500,000 Peso (or equivalent US Dollar) Savings or Checking Account

Diamond Card 
At least ₱5 Million Peso (or equivalent US Dollar) Savings or Checking Account

The renewal membership tier level will be determined by the maintenance of the required Month-To-Date Average Daily Balance (MTD-ADB) threshold during the course of membership.

Yes. A member will simply have to meet and maintain the qualifying threshold of the desired card tier.

No, redeeming of points will not affect the points required to reach the next level. Neither will it result to downgrading of tier level.

Yes, it is possible for a member to be downgraded if the required card tier maintaining balance of the qualifying personal savings or checking account is not met.

1 Rewards Peso Point is equal to ₱1.00.

Yes, points expire after five years. For example, unredeemed or unused points, earned in 2022, will expire on 2027.

Members may redeem their points to pay for purchases at any branch of The SM Store, SM Supermarket, SM Hypermarket, and SM retail establishments and partners with their physical card. They may also redeem eGCs of lifestyle partners through BDO Pay or BDO website.

Yes, a minimum of 20 Rewards Peso Points is required in order to redeem.

To replace a lost or damaged card, members must call the BDO Contact Center

For members residing:

  • in Metro Manila: (+632) 8631-8000
  • in Provinces within the Philippines: Domestic Toll-free:
    1-800-10-631-8000 (PLDT)
    1-800-3-631-8000 (Digitel)
    1-800-8-631-8000 (Globe Landline)
    1-800-5-631-8000 (Bayantel)
  • Overseas - Clients based abroad can activate using our International Toll-free Hotline Numbers: (Int'l Access Code)+800-8-631-8000.
Country Access Code Foreign Administrator
1. Australia 0011 OPTUS | TELSTRA
2. Austria 00 TELEKOM AUSTRIA
3. Belgium 00 BELGACOM
4. Brazil 0021 EMBRATEL
5. Canada 011 TELEGLOBE
6. Cyprus 00 CYTA
7. France 00 FRANCE TELECOM
8. Germany 00 DTAG
9. Hawaii 011 GTE HAWAIIAN TEL CO.
10. Hongkong 001 REACH HK
11. Israel 00 BEZEQ
12. Italy 00 TELECOM ITALIA
13. Japan 010 JAPAN TELECOM | KDD | NTT
14. Korea 001 KOREA TELECOM
15. Malaysia 00 TELECOM MALAYSIA
16. Netherlands 00 KPN INTL
17. New Zealand 00 TNZL
18. Norway 00 TELENOR
19. Singapore 001 SINGTEL
20. Spain 00 TELEFONICA
21. Switzerland 00 SWISSCOM
22. Taiwan 00 CHUNGWA TELECOM
23. Thailand 001 CAT
24. UK 00 BT | C&W
25. USA 011 AT&T | MCI | SPRINT


International Toll-free Numbers

Country Toll-free Number
1. Greece 00800-6312-0018
2. Guam 800-0630-0021
3. Saudi Arabia 800-863-0011
4. Italy 800-872-390
5. UAE 800-0630-0021

Yes. The fee for card replacement is ₱150.00 or 150 points. Members have the option of paying the fee in cash through a BDO branch or through available points balance by calling the BDO Contact Center.

 Replacement fee for Sapphire and Diamond is waived. 

Contact us

BDO Corporate Center

BDO Corporate Center:

7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000

BDO Corporate Center

BDO Contact Center:

(+632) 8631-8000

BDO Corporate Center

callcenter@bdo.com.ph

This channel is dedicated to handling phishing reports, online banking enrollment and/or updating of registered online banking contact information of overseas clients

BDO Corporate Center

BDO's Consumer Assistance Management System

See available channels

BDO Corporate Center

International Toll-Free:

(IAC)+800-8-631-8000

(See list of IAC here)