Digital Apps and Products
.png){kind=icon}
.png){kind=icon}
Frequently Asked Questions
To unlock your account, reset your password by following the steps below:
BDO Online app and BDO Pay app
The BDO Online app and the BDO Pay app share the same username and password.
Password updates on the BDO Online app and on the BDO Pay app will not be reflected on the Digital Banking app and Online Banking website (online.bdo.com.ph).
BDO Online app
On the login screen, tap Need help logging in? > I’d like to reset my password
Enter your username and the last 4 digits of your account or card number, then tap Next
Enter the OTP sent to your registered mobile number, then tap Next
Set up your new password
· Must have at least 8 characters
· Must contain a lowercase letter
· Must contain an uppercase letter
· Must contain a number
· Must contain a special character (except ‘ “ \)
· Must not be an old passwordOnce password reset is successful, you can already use your new password to log in to your BDO Online app
BDO Pay app
On the log in with username and password screen, tap Need help logging in? > I’d like to reset my password
Enter your username and the last 4 digits of your account or card number, then tap Next
Enter the OTP sent to your registered mobile number, then tap Next
Set up your new password
· Must have at least 8 characters
· Must contain a lowercase letter
· Must contain an uppercase letter
· Must contain a number
· Must contain a special character (except ‘ “ \)
· Must not be an old passwordOnce password reset is successful, you can already use your new password to log in to your BDO Pay app
Digital Banking app and Online Banking website (online.bdo.com.ph)
The Digital Banking app and Online Banking website share the username and password.
Password updates on the Digital Banking app and Online Banking website will not be reflected on the BDO Online app and BDO Pay app.
Digital Banking app
On the login screen, tap NEED HELP? > Forgot your password?
Tap OK to be redirected to the mobile browser
Enter your User ID, and tap Verify
Enter the last 4 digits of your BDO Debit Card or Savings/Checking Account Number enrolled in Online Banking, then tap Submit
Enter the OTP sent to your registered mobile number, then tap Submit
Enter and confirm new password, and see the successful password reset message on the screen
Online Banking website (online.bdo.com.ph)
On the login screen, click Forgot your password?
Enter your User ID, and click Verify
Enter the last 4 digits of your BDO Debit Card or Savings/Checking Account Number enrolled in Online Banking, then click Submit
Enter the OTP sent to your registered mobile number, then tap Submit
Enter and confirm new password, and see the successful password reset message on the screen
BDO Digital Banking is the old Online Banking app. This app runs on the same system as the Online Banking website (online.bdo.com.ph)
BDO Online is the NEW Online Banking app that runs on a new system. With an all-new interface and added security features, we highly recommend that those still on the old app make the switch now!
Note: These two apps currently do not share the same password. Resetting your password on the old BDO Digital Banking app, for example, does not automatically reset your password on the new BDO Online app; and vice versa.
BDO Pay is our new digital payments app. It's linked to your BDO accounts. Here, you can use features like Scan to Pay, Split Bill, Send Money, Pay Bills, and more. This app also runs on the new system just like the NEW BDO Online app.
BDO Online Banking refers to the online banking service or account.
BDO Digital Banking is the old Online Banking app.
| Services | BDO Online | Digital Banking |
|---|---|---|
| Sign-Up | Yes | Yes |
| Login with Biometrics | Yes | Yes |
| Login with 6-digit PIN | Yes | |
| Deposit Account Viewing | Yes | Yes |
| Loan Account Viewing | Yes | Yes |
| Credit Card Viewing | Yes | Yes |
| Trust Account Viewing | Yes | |
| Manage Accounts (Show or Hide Accounts) | Yes | |
| Send Money to Own Account | Yes | Yes |
| Send Money USD to PHP (Own to Own) | Yes | |
| Send Money to Enrolled 3rd party BDO Account | Yes | |
| Send Money to any BDO Account | Yes | Yes |
| Send Money via InstaPay | Yes | Yes |
| Send Money to Contact | Yes | |
| Send Money via Remittance (Cash Pick-up, Door-to-Door, Another Local Bank) | Yes | |
| Send Money via QR | Yes | Yes |
| Schedule Send Money to Own (One-Time) | Yes | Yes |
| Schedule Send Money to Own (Recurring) | Yes | |
| Save to Favorites (Send Money to any BDO Account) | Yes | |
| Save to Favorites (Send Money via Instapay) | Yes | Yes |
| Pay Bills | Yes | Yes |
| Schedule Pay Bills (One-Time and Recurring) | Yes | |
| Save Favorite Billers/Enroll Billers | Yes | Yes |
| Buy Load/Prepaid Mobile Reload | Yes | Yes |
| Save Favorite Mobile Number/Enroll Prepaid Mobile Number | Yes | Yes |
| Lock/Unlock Cards (Credit Cards & Debit Cards) | Yes | |
| Set Debit Card Limits | Yes | |
| Profile Update (Email Address and Mobile Number) | Yes | Yes |
| Push Notifications (Account-related) | Yes | |
| Forgot Password | Yes | Yes |
| Forgot Username | Yes | |
| Reset PIN | Yes | Yes |
| Generate QR (Request Money) | Yes | Yes |
We recommend keeping both apps for now.
While features such as Send Money, Pay Bills, and Buy Load are already available in the BDO Online app, we are still working on adding more features to the new app. For the complete suite of services, you may continue using the BDO Digital Banking app.