A few reminders when logging in

 
New
Old

BDO apps and website

Login information The new BDO Online app and BDO Pay share the same username and password. This will not be reflected in the Digital Banking app and online.bdo.com.ph The Digital Banking app and its web browser equivalent share the same username and password.
Password Must have an upper and lowercase and a number.

Must have at least 8 characters.

Must contain a special character except a backslash [ / ], double quotes [""], and a single quote ["].

Must not be your old password.

Locked out of your account? Here's a tip! Try resetting your password. Just tap Need help logging in? on the login screen, then tap I'd like to reset my password.
Must have an upper and lowercase, a number, and a special character.

Must not be the same as your username and does not use [!#$%^&*;"] or consecutive characters like 123 or abc.



 

Frequently Asked Questions

If you are an Android or iOS user, you may delete the old BDO Digital Banking app once you have downloaded the BDO Online app. The old BDO Digital Banking app will be deactivated on August 19, 2024.

If you are a Huawei user, you don’t need to delete the old BDO Digital Banking app yet since the BDO Online app is currently not available on the Huawei AppGallery.

We are deactivating the old BDO Digital Banking app to make way for a new and improved online banking experience.


Yes, you can use your existing active BDO Online Banking account credentials to log in to the BDO Online app.  Just follow these steps:

1. Download the BDO Online app from Google Play Store or App Store 
2. Open the BDO Online app and enter your existing username and password. 
3. Enable alternative login methods so you can easily access your account without having to enter your password each time: 
     a. Biometrics* (Fingerprint/Face) 
     b. 6-digit PIN 
         *Biometrics login is dependent on the capability of your device.

You will receive an email and/or SMS notification for every login attempt using your username and password. 

On the login page, tap Need help logging in? then tap I’d like to get my username and then enter your registered email address. You will receive instructions on how to recover your username via email. 

Just follow these steps to reset your password:
1. On the login page, tap Need help logging in?  then tap I’d like to reset my password 
2. Enter your username and the last four (4) digits of your account or card number, then tap Next 
3. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account 
4. Set up your new password 
      · Must have at least 8 characters 
      · Must contain a lowercase letter 
      · Must contain an uppercase letter 
      · Must contain a number 
      · Must contain a special character (except backslash [\], double quotes [“”] and single quote [’]) 
      · Must not be an old password
Once password reset is successful, you can already use your new password to log in to your BDO Online app.* 

*Password reset made in the BDO Online app will not reflect in the BDO Online Banking website. You will receive an email notification for every successful password change.

Make sure to input your correct and active Online Banking account username and last 4 digits of your active personal account number.

If you’re still encountering the error, please try to use the last 4 digits of your other active personal account numbers.
You may also try to use the last 4 digits of your active Credit or Debit card numbers.

If you're still unable to proceed, please try again later.

Enjoy safe and convenient Online Banking with all the features available on the app:
  • Sign up for a BDO Online Banking account 
  • Reset password 
  • Retrieve username 
  • View account summary (PHP Checking Accounts, PHP and USD Savings Accounts, Time Deposits, PHP and Credit Cards, and Loans) 
  • View transaction details (Checking and Savings Accounts, and Credit Cards) 
  • Send Money to your own account, any other BDO account, or other banks and wallets via InstaPay using an account number or QR code 
  • Pay Bills 
  • Buy Load 
  • Save and Manage Favorites 
  • Request Money via QR code 
  • Withdraw Money via QR code 
  • Deposit Money via QR code
  • Hide or show viewable accounts 
  • Add or remove own accounts 
  • Activate Credit Card 
  • Set Debit Card limits 
  • Lock or unlock Debit and Credit Cards 
  • Update email address and mobile number 
  • Assign and manage accounts linked to your mobile number  
  • Change PIN 
  • Enable or Disable biometrics 
  • Create or edit account nicknames 
  • Enable or disable account-related push notifications
Soon you’ll also be able to enjoy these features in the BDO Online app. Stay tuned!
  • View and download Credit Card, Savings and Checking Account eSOA 
  • View Trust Account summary and transaction details 
  • Send Money from your own USD to own PHP account, or from own other currencies to any other currencies account 
  • Send Money to other banks and wallets via PESONet 
  • Schedule and manage money transfers to other banks and wallets via InstaPay 
  • Reorder Checkbook and request Stop Payment Order 
  • View all advisories and announcements via in-app Inbox 
  • Enable or disable Debit Cards for Overseas Transactions
  • Schedule and manage money transfers to your own account or any other BDO account
  • Schedule and manage bills payment and prepaid mobile reload

The BDO Online app is currently available in the App Store for iOS devices, and Google Play Store for Android devices. Our teams are working on making it available in Huawei AppGallery.

In the meantime, you may download the app on devices that have App Store or Google Play Store, or access our BDO Online Banking website at online.bdo.com.ph.

Cash Card Reload is not yet available on the BDO Online app. You may continue doing this on the BDO Online Banking website.

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