Frequently Asked Questions

BDO Securities is a full-service brokerage firm with an expanded suite of products beyond equities, to include but not limited to, fixed income securities and investment funds (local and global).

BDO Securities now provides access to your other BDO online investments like Trust & Investments Group's BDO Unit Investment Trust Funds (UITFs), Personal Equity Retirement Account (PERA), and Investment Management Advisory (IMA).

BDO Securities Customer Support Hotline

Metro Manila: +63 2 8840-7878

Email: bdosec-customercare@bdo.com.ph

Hours of Operations: (8:30 A.M. – 5:30 P.M., Monday – Friday)

1) Go to www.bdo.com.ph.

2) Click on Online Banking Log-in and select “Enroll Now”

3) Complete the Online Enrollment Form, then click Submit

Check the Internet Banking box and take note of your ATM Activation Code in the acknowledgment page.

The code will be used to activate your Internet Banking account using your BDO ATM Debit Card.

4) Activate your account at any BDO ATM within 45 days

5) In the ATM, press “Other Services”

6) Select “Activate Electronic Banking”

7) Enter the ATM Activation Code, then press “Confirm”

8) Choose receipt option

9) Enter your PIN

10) Get the transaction receipt

11) Access your BDO Online Banking account 24 hours from ATM activation

Any person at least 18 years old and with BDO Online Banking account can apply for a BDO Securities Trading account.

In order for us to process your enrollment, kindly ensure that: 

You are not a minor

You are not applying under a Sole Proprietorship account 

You have indicated a valid existing BDO Account

You do not have multiple user IDs enrolled in BDO Online Banking

No, there is no maintaining balance needed.

A BDO Securities account without any cash flows (either deposits or withdrawals) for two (2) years will be placed in the inactive list. You can prevent account dormancy by making either a deposit or withdrawal on your account at least once every two (2) years.

You will receive a confirmation email if your BDO Securities online account application has been approved.

Upon receipt of an account approval sent to your email, you may start funding your BDO Securities settlement account simply use the “Fund Account” option in the  BDO Securities Home Page. 

Activation and trading with the BDO Securities platform will be available on the next business day.

In the meantime, we suggest you begin learning about our platform at https://www.bdo.com.ph/securities/starting-out

Use your BDO Online Banking username and password to log in to BDO Securities online trading and access your account.

In order for us to process your BDO Securities online trading account enrollment kindly ensure that the following are met:

You are not a minor

You are not applying under a Sole Proprietorship account 

You have indicated a valid existing BDO Account

You do not have multiple user IDs enrolled in BDO Online Banking

You can go directly to either the Apple App Store or Google Play Store.

Learn how to navigate the BDO Securities mobile app by watching our video on our video page: www.bdo.com.ph/securities/videos

Use of the BDO Securities Mobile Trading App requires the device to be connected to the internet either via free or paid WIFI or data plan. Use of the BDO Securities App requires the device to be connected to the internet either via free or paid WIFI or data plan.

This will be available for iOS and Android smart phones and tablets.

To ensure that you are downloading the authentic application, the developer’s name appearing under the BDO Securities Mobile Trading App should be BDO Unibank, Inc. Any other name to the contrary is not an authorized version.

No. The BDO Securities App may be downloaded only once using the same device. It is however possible to reinstall an uninstalled BDO Nomura app.

No need to uninstall the original downloaded app. However, the app will prompt a message display update, and only upon confirmation will the system update push through.

Investing has never been easier. Through the BDO Securities Mobile Trading App you will be able to:

• Buy

• Sell

• Monitor listed company stocks on the Philippine Stock Exchange through your mobile phone

Additional functions that you can perform are:

• Monitor posted transactions

• View historical stock charts

• Fund and Withdraw from your BDO Securities account

• Access comprehensive market reports

Yes, the BDO Securities Mobile Trading App can accept multiple users in one device. A user needs to log in using his / her User ID, Password and OTP.

The User ID and Password you are currently using for BDO Online Banking will also be the same credentials to be used to log in to the BDO Securities App.

Yes, your User ID can be used among several devices which have a downloaded BDO Securities Mobile Trading App, but please take note that only one device can accommodate your User ID at a time. This means that your existing log in will be dropped if you try to access your account on another device.

Yes, similar to financial transactions performed using the BDO Securities platform, transactions such as Cash Deposit and Withdrawal are done real-time. Please take note of the clearing rule (Transaction +3 trading days) if you are trying to withdraw proceeds from your selling transactions.

To better protect your BDO Online Banking account, forgotten user IDs may no longer be retrieved. Please call BDO Customer Contact Center at 8631-8000, for further assistance.

For BDO Online Banking User IDs with locked status, you may unlock by resetting your password via self-service.

To reset your Online Banking account, go to www.bdo.com.ph and click on:

Online Banking Login > BDO Online Banking > Forgot Your Password?

You will be asked to input your user ID. If enrolled with an ATM Card or a Checking/Savings Account, you will be asked to input a One-Time Password (OTP) plus the last 4 digits of any enrolled ATM card or Checking/Savings account. 

After providing the correct information, you will be prompted to nominate your own password.

If enrolled with a credit card only, you will be asked to input a One-Time Password (OTP). Then, you will be prompted to nominate your own password.

If you are both ELIGIBLE and INTERESTED to participate in Corporate Actions such as Initial Public Offer (IPO), Stock Rights Offer (SRO), Follow On Offering (FOO), or Tender Offer (TO), simply follow the steps below:​ ​

1. Login to your BDO Securities Online Account and click on “BUY IPO” from your account dashboard​

2. Select the appropriate Corporate Action issue under "Market Watch"​

3. Enter your TOTAL reservation in the "Subscription Entry"​

• For SRO - enter your entitlement + any additional subscription ​
• For TO - enter the number of shares you wish to tender​
• For IPO and FOO - enter the number of shares you wish to reserve​

4. Review your order details then click subscribe​ ​ Note: You may edit or cancel your reservation via the Order Book option ​

To reset your BDO Securities Password, go to www.bdo.com.ph and click on: 

Online Banking Login > BDO Online Banking > Forgot Your Password?

You will be asked to enter your User ID and click on “Verify” then, enter the last 4 digits of any enrolled ATM Card or  Deposit Account. After providing the correct information, you will be asked to input the One Time Password (OTP) sent to your registered mobile number, and your newly nominated password. 

To open a BDO Securities Online Trading Account, you may follow these simple steps:

1. Go to www.bdo.com.ph/securities and click “Online Trading Login” then select "Create an Account"

2. Log in using your BDO Online Baking username and password, then, type in the OTP received via SMS 

3. Read and tick “I agree” on the Terms & Conditions and Instruction & Consent forms, and nominate a BDO Beneficiary Account

4. Fill out the Investor Profile and Suitability Forms then submit.

5. Review application and click “Confirm”

Enrollment approval will be completed within 24hours. You will receive a welcome email once your enrollment is approved.

1) Download the Account Amendment form and Fill out  the "Change in Nominated Beneficiary Account" part.

2) Sign on the signature field in the 2nd page of the form, and send a clear scanned copy to bdosec-customercare@bdo.com.ph.      

Kindly take note that processing of requests normally takes 5 to 7 days, and is dependent on the confirmation from your branch of account. 

Log in to your online trading account and click "Fund Account".

Deposited amount is credited automatically to your BDO Securities settlement account.

***Please be informed that you will not be able to access the Deposit function from 11:45 P.M. until 2:30 A.M. (Philippines GMT+8), Mondays to Fridays, due to daily system maintenance.

Log in to your online trading account and click “Withdraw Funds”. Withdrawn amount is credited automatically to your Beneficiary Account.  

Important note on T+3: Proceeds from the sale of any stock will have a 3-business day clearing from the date of Sale before it becomes available for withdrawal. 

To illustrate, if you sold your shares on a Monday then the proceeds will be available for withdrawal on Thursday.

You need to fill out and submit a signed Securities Instruction Form and a copy of your two (2) valid Government ID’s to bdosec-customercare@bdo.com.ph.

A transfer fee of Php 84 per issuer will be charged. This will be debited from your BDO Securities settlement account.

Note: For Transfer In requests, you would also need to request for the transfer out from your current Stock Broker.

You need to fill out and submit a signed Securities Instruction form from your current broker and a copy of your two (2) valid IDs. Securities Instruction forms are available upon request. Please contact BDO Securities Sales Support or send your request to bdosec-customercare@bdo.com.ph.

A transfer fee of Php 84/stock/transfer will be charged, and this can be debited from your BDO Securities settlement account

Submit the following to BDO Securities Corporation (see address below):

1) Duly signed/endorse original stock certificate/s

2) Signed Securities Instruction Form

3) Photocopy of your two (2) valid Government ID’s

4) Originally signed specimen Signature Card (hyper link to download Signature Card) per issuer/company

BDO Securities Corporation

33rd Floor, BDO Towers Valero, 8741 Paseo De Roxas, Salcedo Village, Makati City 1226

Please note that there is a lodgement fee of Php 100.00 per issuer plus Php 20.00 cancellation fee per certificate. There will be an additional 12% VAT charge for non-bank transfer offices. Lodgement fees will be debited from your BDO Securities settlement account.

Submit the following to BDO Securities Corporation (see address below):

1) Signed Securities Instruction Form

2) Photocopy of your two (2) valid Government ID’s

3) Originally signed specimen Signature Card per issuer/company 

An upliftment fee of Php 250.00 will be charged per certificate and an additional courier fee of Php 200.00 for provincial mailing address. Upliftment fees will be debited from your BDO Securities settlement account.

BDO Securities Corporation

20th Floor, South Tower, BDO Corporate Center,

7899 Makati Avenue, Makati City

Login to your BDO Securities Account and click on “BUY IPO” from your account dashboard. Select the current IPO issue, then enter your subscription quantity based on the minimum quantity order. Review your order details then click subscribe. 

Note: Only cleared funds (Free Cash Available) may be used for IPO subscription.

You may access the BDO Trust Portal by clicking “Buy UITF“ in the BDO Securities dashboard.

If this is your first time to access the BDO Trust portal using BDO Securities, please follow the steps below:

a. Log in to your BDO Securities account

b. Click “Buy UITF“

c. Read and agree on the Trust Facility Agreement

d. Read and agree on the redirection notice and data privacy policy

e. You will be redirected to the BDO Trust Portal.

You may contact BDO Trust for inquiries:

Contact Numbers: +63 2 8878-4265 and  +63 2 8878-4244

Email: investments@bdo.com.ph

For concerns such as resetting of BDO Personal Online Banking username or password, or update of email and mobile numbers, please go to this link: 

Click: https://www.bdo.com.ph/support-topics/vii-online-banking-updating-customer-information/how-do-i-reset-my-password-bdo

This is applicable to BDO Online Banking user IDs that are not yet locked.

For accounts that are already locked, please call BDO Customer Contact Center to request for a password reset. The client will have to undergo a positive identification process.

BDO Customer Contact Center (for BDO Online Banking user ID/ password reset)

Metro Manila: +63 2 8631-8000                                          

Domestic Toll-Free: 

1-800-10-6318000 (PLDT)

1-800-3-6318000 (Digitel)

1-800-5-6318000 (Bayantel)

1-800-8-6318000 (Globelines)

Click here for the list of International Access Codes

1. Log in to BDO Personal Online Banking, go to "Profile Maintenance" > "Customer Information" > "Update Customer Information".

2. Fill out the required information then click on "Update". Take note of your ATM activation code that can be found on the acknowledgment page, email and SMS confirmation.

3. Activate your request by going to any BDO ATM. Using your ATM Debit Card, select "Other Services" > "Activate Electronic Banking", and enter your ATM activation code. 

Note: Your information will be updated after 24 hours from ATM activation.

For local mobile numbers, acceptable formats are 639171234567 or 09181234567.

For international mobile numbers, please include the country code and area code (e.g. 85291512345).

Once your desired mobile number is already reflected on your Online Banking account, take a screenshot, attach it to your email request, and send it to bdosec-customercare@bdo.com.ph.

Yes, the personal information maintained in your Branch of Account shall be followed.

If you wish to update your personal information, kindly proceed to your Branch of Account for updating of your personal records. 

Accounts without any cash flows (either deposits or withdrawals) for two (2) years will be placed in the inactive list. This will require you to visit your BDO branch of account to reactivate. If you have further questions, please call the BDO Hotline at +63 28631-8000.

For overseas customers who cannot physically go to the branch of account, please send an email to bdosec-customercare@bdo.com.ph.

You can prevent account dormancy by making either a deposit or withdrawal on your account at least once every two (2) years.

The lodgement process normally take at least one week to be completed. In some instances, personal appearance may be required by the transfer office. Once cleared, your stockholdings will be reflected in your portfolio.

The upliftment process normally takes at least a month to be completed. In some instances, personal appearance may be required by the transfer office. Once ready, the stock certificate/s will be delivered to your registered mailing address unless specified otherwise.

Your cash dividends or selling proceeds will automatically be credited to your assigned BDO Securities Settlement Account.  

What is a BDO Securities Settlement account?  This is located in your BDO Securities account.  To view your dividend payments: Log in to your BDO Securities Portal > Click View Portfolio > Click Transaction History Tab > Under Transaction Type click Statement of Account and included your preferred date range.

*Note that your BDO Securities Settlement Account is different than your BDO Securities Beneficiary Account.  Your BDO Securities Beneficiary Account is your savings (current) account with BDO Unibank.  Your BDO Securities Settlement Account is located in your BDO Securities Portal.

Yes, you need to fund your BDO Securities Settlement Account before you can start trading.

Trading hours are below on Mondays to Fridays, except on legal holidays.

9:00AM Pre-Open

9:15AM Pre-Open No Cancel

9:30AM Market Open

12:00NN Market Recess

1:00PM Market Resumption

2:45PM Pre-Close

2:50PM Run-Off/Trading at Last

3:00PM Market Close

Yes, there is a limit to the amount you can trade. For Buying orders, you are limited to the amount available in your account balance. For Selling orders, you can only sell stocks that are in your portfolio inventory.

No, orders cannot be placed using email.

Log in to online trading and click on Order Book to check orders.

Yes, orders can be revised or cancelled as long as they are not filled. If an order is partially filled, only the unfilled portion can be revised or cancelled.

Yes, all stocks you bought are reflected in your portfolio and are ready for sale anytime.

Yes, the proceeds of your selling transaction are automatically reflected in your buying power. You may use this to buy another stock anytime.

Yes, you may enter orders during off-hours.

Orders made during Market Recess (12:00 N.N. - 1:30 P.M.) are still sent to the PSE and will be reflected as soon as the market resumes.  While orders made after market close are for posting as soon as the market opens the next trading day.

Development of this feature is in progress.

Yes, we do.

All Market related reports such as, Daily Digest, Weekly Wrap and Stock of the Week are being sent to client's registered email. You may also access these reports by logging in to your BDO Securities Online Account and click on "Research".

All subscriptions and redemptions will have to be performed and executed in the trust portal of BDO Unibank.

No, you will not be logged out but you will see another page open in your browser as you get redirected to the BDO Trust portal.

Your account will be debited following the usual debit process of BDO Trust.

There are risks involved in investing, whether in equities or in other securities such as fixed income. For more details on online equities trading, you may call our BDO Securities sales support at (02) 8702-7878.

A real estate investment trust (REIT) is a company created specifically for the holding of income-generating real estate. Often times the primary goal of a REIT investor is to generate income from the investment. REITs trade on the Philippine Stock Exchange (PSE) and you can purchase REITs through your BDO Securities account given you have fulfilled the proper requirements.

1. You must have an account with BDO Securities.

2. You must have an NoCD account opened with BDO Securities

Name-on-Central-Depository (NoCD) account is required by the Philippine Stock Exchange (PSE) to invest in certain accounts and investment products with BDO Securities such as:

 • Real Estate Investment Trusts (REITs)

 • Dollar Denominated Securities (DDS)

For Online Trading Account:

1. Download, review, and sign the following form: NoCD CONSENT FORM

2. Send your duly signed  NoCD Consent Form to Customer Support:  bdosec-customercare@bdo.com.ph

Note:

• Please submit your forms on or before cut off time at 12NN.

• All applications received after the cut-off time will be considered for next day's processing.

• Processing of applications will take 3 working days

For Traditional Broker-Assisted Trading Account

1. Download, review, and sign the following form: NoCD CONSENT FORM

2. Send via email the duly accomplished NoCD Consent Form to your Relationship Manager or to the Trader handling your account.

3. To know the status of your application, please call your BDO Securities Relationship Manager or the Trader handling your account.

Note:

• Please submit your forms on or before cut off time at 12NN.

• All applications received after the cut-off time will be considered for next day's processing.

• Processing of applications will take 3 working days

A beneficiary account is the deposit account (Savings or Checking Account) where your sale of shares proceeds will be credited upon withdrawal.

A BDO Securities settlement account is an exclusive deposit account for your BDO Securities transactions that will be:

Debited for all your bought equities, along with other fees and charges

Credited for all your sales proceeds, cash dividends, and other credit balances



Any amount of shares wholly divisible by a minimum board lot is considered board lot.

The net amount that a client can use to buy new or additional share of stocks. This will be displayed and adjusted everytime an order is posted.

Cash that's free from any blocks or obligation against any settlement.

The price limitation set by the Exchange based on 10% below or above the last traded price.

The date set by the Exchange starting from the time when the buyer is no longer entitled to the dividends. Currently set at three (3) business days before the record date.

A securities transaction that does not settle on the contractual settlement date. Also known as failed transaction.

The lowest selling price set to not more than 30% below the last closing price.  Also known as floor range.

* The low static price and floor price is now 30% below the closing price that was implemented by PSE (in 2020) the high static price remains at 50%.

A follow-on offering (FOO) is an issuance of stock shares following a company's initial public offering (IPO). The price of follow-on shares is usually at a discount to the current, closing market price. ​

An Initial Public Offering (IPO) refers to the process of offering shares of a corporation to the public in a new stock issuance for the first time. An IPO allows a company to raise equity capital from public investors.​

A Limit Order is an order entered with a specified price and volume. Only Limit Orders are accepted by the system.

A Name on Central Depository or NoCD is a sub-account created on the client's behalf for Dollar Denominated Securities or Real Estate Investment Trust (REIT) in the NoCD facility of the Philippine Depository & Trust Corporation (PDTC) as part of the regulatory requirement.

In the case of BDO Securities, new NoCD accounts will be generated for its clients with dollar denominated accounts, as well as for REITs.

Any amount of shares not wholly divisible by a minimum board lot is considered an odd lot. (e.g. 1 share of BDO Unibank is an odd lot while 10 shares is board lot given the price of Php 132.00 per share)

Online stock trading allows you to buy and sell stocks online (using the internet) as opposed to the usual method of giving orders through telephone via an actual broker. This allows you to have real time access to the stock market.

The date when stockholders must officially own shares in order to be entitled to any shareholders rights or dividends.

The price limitation set by the Exchange based on 50% above or 30% below the last closing price.

A Stock Rights Offer (SRO) is an invitation to existing shareholders to purchase additional new shares in the company at a discount to the market price .A Stock Rights Offer is given to shareholders in proportion to their holdings.

Transaction date plus three (3) trading days.

A Tender Offer (TO) is a bid to purchase some or all of a shareholders' stock in a corporation. Tender offers are typically made publicly where shareholders are invited to sell their shares for a specified price and within a particular window of time. The price offered is usually at a premium to the market price and is often contingent upon a minimum or a maximum number of shares sold.​.

The allowable price range for regular buy or sell orders - from the highest buying price (ceiling) and the lowest selling price (floor) on a particular day.

The temporary stoppage or suspension of trading of a listed security, or suspension of trading in the Exchange.

The following validity types will be made available:

Day Order (Day) - Orders that remain valid until end of Trading day.

Good Till Cancelled (GTC) - Orders that will remain valid until cancelled by the user or until it reaches the set expiration date of the instrument.

Good Till Date (GTD) - Orders that remain valid until the date specified when the order is entered.

Fill-and-Kill Order (FAK) - Referred as "Execute-and-Eliminate Orders". Any remaining unexecuted portion of a FAK order is eliminated.

The circuit breaker is automatically triggered when the benchmark index, PSEi, declines by at least 10% resulting in a 15-minute trading halt of the entire market. For more details, visit www.edge.pse.com.ph.

This is the daily system restart and maintenance of the platform scheduled from 12MN to 830AM to conduct efficiency checks and performance improvement.