Frequently Asked Questions

BDO Securities is a full-service brokerage firm with an expanded suite of products beyond equities, to include but not limited to, fixed income securities and investment funds (local and global).

BDO Securities now provides access to your other BDO online investments like Trust & Investments Group's BDO Unit Investment Trust Funds (UITFs), Personal Equity Retirement Account (PERA), and Investment Management Advisory (IMA).

BDO Securities Customer Support Hotline

Metro Manila: +63 2 8702-7878

Domestic Toll-Free: 1-800-10-7027878 (PLDT)

Email: bdosec-customercare@bdo.com.ph

Hours of Operations: (8:30 A.M. – 5:30 P.M., Monday – Friday)

1) Go to www.bdo.com.ph.

2) Click on Online Banking Log-in and select “Enroll Now”

3) Complete the Online Enrollment Form, then click Submit

Check the Internet Banking box and take note of your ATM Activation Code in the acknowledgment page.

The code will be used to activate your Internet Banking account using your BDO ATM Debit Card.

4) Activate your account at any BDO ATM within 45 days

5) In the ATM, press “Other Services”

6) Select “Activate Electronic Banking”

7) Enter the ATM Activation Code, then press “Confirm”

8) Choose receipt option

9) Enter your PIN

10) Get the transaction receipt

11) Access your BDO Online Banking account 24 hours from ATM activation

Any person at least 18 years old and with BDO Online Banking account can apply for a BDO Securities Trading account.

In order for us to process your enrollment, kindly ensure that: 

You are not a minor

You are not applying under a Sole Proprietorship account 

You have indicated a valid existing BDO Account

You do not have multiple user IDs enrolled in BDO Online Banking

No, there is no maintaining balance needed.

A BDO Securities account without any cash flows (either deposits or withdrawals) for two (2) years will be placed in the inactive list. You can prevent account dormancy by making either a deposit or withdrawal on your account at least once every two (2) years.

You will receive a confirmation email if your BDO Securities online account application has been approved.

Upon receipt of an account approval sent to your email, you may start funding your BDO Securities settlement account simply use the “Fund Account” option in the  BDO Securities Home Page. 

Activation and trading with the BDO Securities platform will be available on the next business day.

In the meantime, we suggest you begin learning about our platform at https://www.bdo.com.ph/securities/starting-out

Use your BDO Online Banking username and password to log in to BDO Securities online trading and access your account.

In order for us to process your BDO Securities online trading account enrollment kindly ensure that the following are met:

You are not a minor

You are not applying under a Sole Proprietorship account 

You have indicated a valid existing BDO Account

You do not have multiple user IDs enrolled in BDO Online Banking

You can go directly to either the Apple App Store or Google Play Store.

Learn how to navigate the BDO Securities mobile app by watching our video on our video page: www.bdo.com.ph/securities/videos

Use of the BDO Securities Mobile Trading App requires the device to be connected to the internet either via free or paid WIFI or data plan. Use of the BDO Securities App requires the device to be connected to the internet either via free or paid WIFI or data plan.

This will be available for iOS and Android smart phones and tablets.

To ensure that you are downloading the authentic application, the developer’s name appearing under the BDO Securities Mobile Trading App should be BDO Unibank, Inc. Any other name to the contrary is not an authorized version.

No. The BDO Securities App may be downloaded only once using the same device. It is however possible to reinstall an uninstalled BDO Nomura app.

No need to uninstall the original downloaded app. However, the app will prompt a message display update, and only upon confirmation will the system update push through.

Investing has never been easier. Through the BDO Securities Mobile Trading App you will be able to:

• Buy

• Sell

• Monitor listed company stocks on the Philippine Stock Exchange through your mobile phone

Additional functions that you can perform are:

• Monitor posted transactions

• View historical stock charts

• Fund and Withdraw from your BDO Securities account

• Access comprehensive market reports

Yes, the BDO Securities Mobile Trading App can accept multiple users in one device. A user needs to log in using his / her User ID, Password and OTP.

The User ID and Password you are currently using for BDO Online Banking will also be the same credentials to be used to log in to the BDO Securities App.

Yes, your User ID can be used among several devices which have a downloaded BDO Securities Mobile Trading App, but please take note that only one device can accommodate your User ID at a time. This means that your existing log in will be dropped if you try to access your account on another device.

Yes, similar to financial transactions performed using the BDO Securities platform, transactions such as Cash Deposit and Withdrawal are done real-time. Please take note of the clearing rule (Transaction +3 trading days) if you are trying to withdraw proceeds from your selling transactions.

To better protect your BDO Online Banking account, forgotten user IDs may no longer be retrieved. Please call BDO Customer Contact Center at 8631-8000, for further assistance.

For BDO Online Banking User IDs with locked status, you may unlock by resetting your password via self-service.

To reset your Online Banking account, go to www.bdo.com.ph and click on:

Online Banking Login > BDO Online Banking > Forgot Your Password?

You will be asked to input your user ID. If enrolled with an ATM Card or a Checking/Savings Account, you will be asked to input a One-Time Password (OTP) plus the last 4 digits of any enrolled ATM card or Checking/Savings account. 

After providing the correct information, you will be prompted to nominate your own password.

If enrolled with a credit card only, you will be asked to input a One-Time Password (OTP). Then, you will be prompted to nominate your own password.

An upliftment fee of Php 250.00 will be charged per certificate and an additional Php 200.00 courier fee for provincial mailing address. Fees will be debited from your BDO Securities settlement account.

No, we do not charge any monthly fees.

Your account will be charged a lodgement fee of Php 100.00/stock, plus Php 20.00 cancellation fee/certificate. Non-bank transfer offices will incur an additional 12% VAT. Your BDO Securities Settlement account will be debited for the Lodgement fees.

For BUY transactions:

a. Securities Clearing Corporation of the Philippines (SCCP) fee – 0.010% of the gross amount

b. Broker's commission - 0.25% of the gross amount

c. Value Added Tax (VAT) – 12% of the broker's commission

For SELL transactions:

a. Securities Clearing Corporation of the Philippines (SCCP) fee – 0.010% of the gross amount

b. Broker's commission - 0.25% of the gross amount

c. Value Added Tax (VAT) – 12% of the broker's commission

d. Sales Tax - 0.60% of the gross selling amount

Minimum Commission charge is Php 20.00 or 0.25% of trade value, whichever is higher. This computation is not reflected during trading, but will be applied during the End of Day process.

Cash dividends received from Domestic Corporations are subject to 10% withholding tax rate for Filipino citizens and resident aliens (foreigners residing in the Philippines). 

Non-resident aliens or foreign clients not residing in the Philippines may be subjected to a higher withholding tax rates depending on Tax Treaties existing between his/her country of residence and the Philippines.

Cash dividends received from non-domestic corporations like Sunlife and Manulife are subject to 15% withholding rate for all clients.

The same login credentials are used to access both your BDO Securities Online Account and BDO Personal Online Banking account. 

To unlock your BDO Securities Trading Account: Go to https://online.bdo.com.ph/sso and click on "Forgot Password" 

1. Go to www.bdo.com.ph/securities and click "Open an Account"

2. Log in using your BDO Online Baking username and password, and type in the OTP received via SMS or OTP Generator

3. Read and tick “I agree” on the Terms & Conditions and Instruction & Consent forms, and choose your BDO beneficiary account

4. Fill out the Investor Profile and Suitability Forms, and proceed by typing the captcha code. Click "Submit"

5. Review application and click “Confirm”

You will be redirected to a thank you page as proof of submission. Approval of enrollment will be sent via email.

1) Fill out  "Change in standing settlement instruction/account" part using the attached Account Amendment form.

2) Sign on the required space at the bottom part of the form, and send a clear scanned copy to bdosec-customercare@bdo.com.ph.                                                                                                                                                                

Kindly take note that processing of requests normally takes two to four days, and is dependent on the  confirmation from your branch of account. Your nominated Beneficiary Account will automatically be closed by your branch of account if the balance remains at zero for at least one (1) whole month.

Log in to your online trading account and click "Cash Deposit" on your dashboard. Deposited amount is credited automatically to your BDO Securities settlement account.

Log in to your online trading account and click Withdrawal in your dashboard. Withdrawn amount is credited automatically to your Beneficiary Account.  

Important note on T+3: While any cash in your account is immediately available for withdrawal, proceeds from the sale of stock have a 3-business day wait time due to settlement.  You will need to wait 3-business days after the trade for the money to be available to withdraw. For example, if you make a trade on Friday proceeds from the sale of the stock won't be available until Wednesday the following week; at which time you will be able to immediately withdraw your funds.

You need to fill out and submit a signed Securities Instruction form from your current broker and a copy of your two (2) valid IDs. Securities Instruction forms are available upon request. Please contact BDO Securities Sales Support or send your request to bdosec-customercare@bdo.com.ph.

A transfer fee of Php 84/stock/transfer will be charged, and this can be debited from your BDO Securities settlement account.

You need to fill out and submit a signed Securities Instruction form from your current broker and a copy of your two (2) valid IDs. Securities Instruction forms are available upon request. Please contact BDO Securities Sales Support or send your request to bdosec-customercare@bdo.com.ph.

A transfer fee of Php 84/stock/transfer will be charged, and this can be debited from your BDO Securities settlement account

Submit the following to BDO Securities Corporation (see address below):

1) A duly signed/endorsed original stock certificate/s

2) A photocopy of your two (2) valid and unexpired government-issued IDs

3) Originally signed speciment signature card per stock/company

4) A signed Securities Instruction form

BDO Securities Corporation

33rd Floor, BDO Towers Valero, 8741 Paseo De Roxas, Salcedo Village, Makati City 1226

Your account will be charged a lodgement fee of Php 100.00/stock plus Php 20.00 cancellation fee/certificate. There will be an additional 12% VAT charge for non-bank transfer offices. We will debit your BDO Securities settlement account for the Lodgement fees."

Submit a signed Securities Instruction form together with a photocopy of your two (2) valid and unexpired government-issued IDs and originally signed specimen signature card per stock/company to the address below:

BDO Securities Corporation

33rd Floor, BDO Towers Valero, 8741 Paseo De Roxas, Salcedo Village, Makati City 1226

Upliftment fee of Php 250.00 will be charged per certificate and an additional Php 200.00 courier fee for provincial mailing address. Fees will be debited from your BDO Securities settlement account.

Click the IPO icon in your dashboard when you are logged in to the trading page.

Clients can now access other investments in BDO Trust by clicking “Buy UITF“ in the BDO Securities dashboard. To access the Trust portal using the BDO Securities, perform the following steps:

a. Log in to your BDO Securities account

b. Click “Other BDO investments”

c. Read and agree on Trust Facility Agreement

d. Read and agree on the redirection notice and data privacy policy

e. You will be directed to the BDO Trust page and follow the steps to open an account

Click on My Portfolio widget in the landing page of BDO Securities and choose Trust.

You may contact BDO Trust for inquiries:

Contact Numbers: +63 2 8878-4265 and  +63 2 8878-4244

Email: investments@bdo.com.ph

The error message means that you are not eligible to trade in REITs because you have not created a Name-on-Central-Depository (NoCD) account yet.

To create one, go to our FAQs > Trading Related > How to create an NoCD account

For concerns such as resetting of BDO Personal Online Banking username or password, or update of email and mobile numbers, please go to this link: 

Click: https://www.bdo.com.ph/support-topics/vii-online-banking-updating-customer-information/how-do-i-reset-my-password-bdo

This is applicable to BDO Online Banking user IDs that are not yet locked.

For accounts that are already locked, please call BDO Customer Contact Center to request for a password reset. The client will have to undergo a positive identification process.

BDO Customer Contact Center (for BDO Online Banking user ID/ password reset)

Metro Manila: +63 2 8631-8000                                          

Domestic Toll-Free: 

1-800-10-6318000 (PLDT)

1-800-3-6318000 (Digitel)

1-800-5-6318000 (Bayantel)

1-800-8-6318000 (Globelines)

Click here for the list of International Access Codes

1. Log in to BDO Personal Online Banking, go to "Profile Maintenance" > "Customer Information" > "Update Customer Information".

2. Fill out the required information then click on "Update". Take note of your ATM activation code that can be found on the acknowledgment page, email and SMS confirmation.

3. Activate your request by going to any BDO ATM. Using your ATM Debit Card, select "Other Services" > "Activate Electronic Banking", and enter your ATM activation code. 

Note: Your information will be updated after 24 hours from ATM activation.

For local mobile numbers, acceptable formats are 639171234567 or 09181234567.

For international mobile numbers, please include the country code and area code (e.g. 85291512345).

Once your desired mobile number is already reflected on your Online Banking account, take a screenshot, attach it to your email request, and send it to bdosec-customercare@bdo.com.ph.

Yes, the personal information maintained in your Branch of Account shall be followed.

If you wish to update your personal information, kindly proceed to your Branch of Account for updating of your personal records. 

Accounts without any cash flows (either deposits or withdrawals) for two (2) years will be placed in the inactive list. This will require you to visit your BDO branch of account to reactivate. If you have further questions, please call the BDO Hotline at +63 28631-8000.

For overseas customers who cannot physically go to the branch of account, please send an email to bdosec-customercare@bdo.com.ph.

You can prevent account dormancy by making either a deposit or withdrawal on your account at least once every two (2) years.

The lodgement process normally take at least one week to be completed. In some instances, personal appearance may be required by the transfer office. Once cleared, your stockholdings will be reflected in your portfolio.

The upliftment process normally takes at least a month to be completed. In some instances, personal appearance may be required by the transfer office. Once ready, the stock certificate/s will be delivered to your registered mailing address unless specified otherwise.

Your cash dividends or selling proceeds will automatically be credited to your assigned BDO Securities Settlement Account.  

What is a BDO Securities Settlement account?  This is located in your BDO Securities account.  To view your dividend payments: Log in to your BDO Securities Portal > Click View Portfolio > Click Transaction History Tab > Under Transaction Type click Statement of Account and included your preferred date range.

*Note that your BDO Securities Settlement Account is different than your BDO Securities Beneficiary Account.  Your BDO Securities Beneficiary Account is your savings (current) account with BDO Unibank.  Your BDO Securities Settlement Account is located in your BDO Securities Portal.

Yes, you need to fund your BDO Securities Settlement Account before you can start trading.

Trading hours are below on Mondays to Fridays, except on legal holidays.

9:00AM Pre-Open

9:15AM Pre-Open No Cancel

9:30AM Market Open

12:00NN Market Recess

1:00PM Market Resumption

2:45PM Pre-Close

2:50PM Run-Off/Trading at Last

3:00PM Market Close

Yes, there is a limit to the amount you can trade. For Buying orders, you are limited to the amount available in your account balance. For Selling orders, you can only sell stocks that are in your portfolio inventory.

No, orders cannot be placed using email.

Log in to online trading and click on Order Book to check orders.

Yes, orders can be revised or cancelled as long as they are not filled. If an order is partially filled, only the unfilled portion can be revised or cancelled.

Yes, all stocks you bought are reflected in your portfolio and are ready for sale anytime.

Yes, the proceeds of your selling transaction are automatically reflected in your buying power. You may use this to buy another stock anytime.

Yes, you may enter orders during off-hours.

Orders made during Market Recess (12:00 N.N. - 1:30 P.M.) are still sent to the PSE and will be reflected as soon as the market resumes.  While orders made after market close are for posting as soon as the market opens the next trading day.

Development of this feature is in progress.

Yes, we do.

Click on the Market Research icon in your dashboard when you are logged in on the trading page. A sample report is available in www.bdo.com.ph/securities under the Market Research menu.

All subscriptions and redemptions will have to be performed and executed in the trust portal of BDO Unibank.

No, you will not be logged out but you will see another page open in your browser as you get redirected to the BDO Trust portal.

Your account will be debited following the usual debit process of BDO Trust.

There are risks involved in investing, whether in equities or in other securities such as fixed income. For more details on online equities trading, you may call our BDO Securities sales support at (02) 8702-7878.

A real estate investment trust (REIT) is a company created specifically for the holding of income-generating real estate. Often times the primary goal of a REIT investor is to generate income from the investment. REITs trade on the Philippine Stock Exchange (PSE) and you can purchase REITs through your BDO Securities account given you have fulfilled the proper requirements.

1. You must have an account with BDO Securities.

2. You must have an NoCD account opened with BDO Securities

Name-on-Central-Depository (NoCD) account is required by the Philippine Stock Exchange (PSE) to invest in certain accounts and investment products with BDO Securities such as:

 • Real Estate Investment Trusts (REITs)

 • Dollar Denominated Securities (DDS)

For Online Trading Account:

1. Download, review, and sign the following form: NoCD CONSENT FORM

2. Send your duly signed  NoCD Consent Form to Customer Support:  bdosec-customercare@bdo.com.ph

Note:

• Please submit your forms on or before cut off time at 12NN.

• All applications received after the cut-off time will be considered for next day's processing.

• Processing of applications will take 3 working days

For Traditional Broker-Assisted Trading Account

1. Download, review, and sign the following form: NoCD CONSENT FORM

2. Send via email the duly accomplished NoCD Consent Form to your Relationship Manager or to the Trader handling your account.

3. To know the status of your application, please call your BDO Securities Relationship Manager or the Trader handling your account.

Note:

• Please submit your forms on or before cut off time at 12NN.

• All applications received after the cut-off time will be considered for next day's processing.

• Processing of applications will take 3 working days

Online stock trading allows you to buy and sell stocks online (using the internet) as opposed to the usual method of giving orders through telephone via an actual broker. This allows you to have real time access to the stock market.

A Name on Central Depository or NoCD is a sub-account created on the client's behalf for Dollar Denominated Securities or Real Estate Investment Trust (REIT) in the NoCD facility of the Philippine Depository & Trust Corporation (PDTC) as part of the regulatory requirement.

In the case of BDO Securities, new NoCD accounts will be generated for its clients with dollar denominated accounts, as well as for REITs.

A beneficiary account is the deposit account (Savings or Checking Account) where your sale of shares proceeds will be credited upon withdrawal.

Cash that's free from any blocks or obligation against any settlement.

Transaction date plus three (3) trading days.

The price limitation set by the Exchange based on 50% above or 30% below the last closing price.

The price limitation set by the Exchange based on 10% below or above the last traded price.

The date set by the Exchange starting from the time when the buyer is no longer entitled to the dividends. Currently set at three (3) business days before the record date.

The date when stockholders must officially own shares in order to be entitled to any shareholders rights or dividends.

A securities transaction that does not settle on the contractual settlement date. Also known as failed transaction.

The lowest selling price set to not more than 30% below the last closing price.  Also known as floor range.

* The low static price and floor price is now 30% below the closing price that was implemented by PSE (in 2020) the high static price remains at 50%.

The allowable price range for regular buy or sell orders - from the highest buying price (ceiling) and the lowest selling price (floor) on a particular day.

The temporary stoppage or suspension of trading of a listed security, or suspension of trading in the Exchange.

The circuit breaker is automatically triggered when the benchmark index, PSEi, declines by at least 10% resulting in a 15-minute trading halt of the entire market. For more details, visit www.edge.pse.com.ph.

A BDO Securities settlement account is an exclusive deposit account for your BDO Securities transactions that will be:

Debited for all your bought equities, along with other fees and charges

Credited for all your sales proceeds, cash dividends, and other credit balances

Any amount of shares wholly divisible by a minimum board lot is considered board lot.

Any amount of shares not wholly divisible by a minimum board lot is considered an odd lot. (e.g. 1 share of BDO Unibank is an odd lot while 10 shares is board lot given the price of Php 132.00 per share)

The following validity types will be made available:

Day Order (Day) - Orders that remain valid until end of Trading day.

Good Till Cancelled (GTC) - Orders that will remain valid until cancelled by the user or until it reaches the set expiration date of the instrument.

Good Till Date (GTD) - Orders that remain valid until the date specified when the order is entered.

Fill-and-Kill Order (FAK) - Referred as "Execute-and-Eliminate Orders". Any remaining unexecuted portion of a FAK order is eliminated.

A Limit Order is an order entered with a specified price and volume. Only Limit Orders are accepted by the system.

The net amount that a client can use to buy new or additional share of stocks. This will be displayed and adjusted everytime an order is posted.

This is the daily system restart and maintenance of the platform scheduled from 12MN to 830AM to conduct efficiency checks and performance improvement.