Text the following to 225600:

BDOR<space>AC<space>last 8-digits of Rewards card number<space>4-digit PIN
 

Example BDOR AC 12345678 1234

*The default PIN is your birth month and the last 2 digits of your birth year indicated in our records. For example: 0382 for March 1982.

Metro Manila : (+632) 8631-8000

Domestic Toll-Free:

PLDT: 1-800-10-631-8000

Digital: 1-800-3-631-8000

Globe Landline: 1-800-8-631-8000

Bayantel: 1-800-5-631-8000

*The default PIN is your birth month and the last 2 digits of your birth year indicated in our records. For example: 0382 for March 1982.