To reset your BDO Online app password, open your BDO Online app. In the log-in screen, tap Need help logging in? > I’d like to reset my password. Follow the instructions on resetting your password.

You will receive your OTP through the registered mobile number in your BDO Online account. If you did not receive your OTP, you may request for another one or check if your registered mobile number in the BDO Online app is updated. You need to provide an OTP every time you log in to BDO Life’s customer portal.

You can view the following policy details in your BDO Life customer portal account:

1. General policy information
2. Premium payment transaction history
3. Fund Allocation (if you have Variable Unit Linked Policies)
4. Policy values (if you have traditional policies)

Information regarding the Variable Life Insurance rider of Lifestyle Secure and Study Secure is not yet available in the BDO Life customer portal. You may refer to the Statement of Account sent to you every policy anniversary for details on the fund value of your VLI Rider.

Please note that you can check your Statement of Account (SOA) sent to you every policy anniversary for specific details on the fund value of the variable life rider.

If you have inquiries or concerns about your BDO Life policy, you may contact your Financial Advisor. You may also call our Customer Care Hotline at (02) 8885 -4110 / (PLDT Toll-Free) 1-800-1888-6603 from 8AM to 6PM Mondays to Fridays (except holidays) or email us at we-care@bdolife.com.ph. Expect a response from us within one to two banking days.

Yes, you can check the history of your premium payment transactions in your BDO Life customer portal account. From the homepage, just select the policy number you want to check, then tap the “Premium Payment” tab. Please note that any payment made in the past two to three banking days may not be posted yet.

Yes, you can download your latest Billing Statement from your BDO Life customer portal account. Just tap “Payment” in the main menu to view your billing notice. Please note that past billing statements are not available in the customer portal.

To request a copy of your past billing statements, you may contact our Customer Care Hotline at (02) 8885 -4110 / (PLDT Toll-Free) 1-800-1888-6603 from 8AM to 6PM Mondays to Fridays (except holidays) or email us at we-care@bdolife.com.ph. Expect a response from us within one to two banking days.

With Direct Credit Facility, you can enroll in BDO Life's Auto-Credit Arrangement, where your policy benefits get credited directly to your nominated BDO bank account. It is a faster and more efficient way to receive your policy benefits than receiving a postal check.

To enroll in Direct Credit Facility through the customer portal, go to Main Menu > Manage or Requests > Direct Credit Facility Enrollment, enter your BDO bank account information in the required fields. Upload a copy of your valid government-issued ID for verification, then tap “Submit”.

BDO Life will send you a confirmation email with further instructions within one to two banking days. Please make sure that your contact information (e.g. email address, contact number) is updated.

Through the Recurring Payment System or Auto-Charge Payment Facility, your BDO Life policy premiums will be automatically charged to your nominated credit card.

To use the Recurring Payment System, log in to the BDO Life's customer portal, go to Main Menu > Manage or Requests > RPS (Auto Charge) Enrollment. Provide your credit card details on the required fields. Upload a copy of your valid government-issued ID for verification, then tap “Submit”.

If you are enrolling your own credit card, please prepare the following:

• Copy of your credit card with card number details for validation
• Copy of your valid ID that matches the name on your credit card

If you are enrolling a credit card of your immediate family member, please prepare the following:

• Copy of the credit card with card number details for validation
• Copy of your valid government-issued ID
• Copy of card holder’s valid government-issued ID that matches the name on the credit card

BDO Life will send you a confirmation email with further instructions in one to two banking days. Please ensure that your contact information (e.g. email address, contact number) is updated.

The Premium Deposit Fund Rider allows you to pay for your premiums in advance; however, this is not available if you are already using the Auto-Debit Arrangement for your premium payment.

To enroll for a Premium Deposit Fund Rider through the customer portal, go to Main Menu > Manage or Requests > PDF Rider Enrollment. Tick “I would like to request to add a Premium Deposit Fund (PDF) Rider to my policy”, you may also upload a copy of your valid government-issued ID for verification, and then tap “Submit”.

BDO Life will send you a confirmation email with further instructions in one to two banking days. Please ensure that your contact information (e.g. email address, contact number) is updated.

BDO Life will send you an email notification for every customer portal transaction you make within one to two banking days.

If you don’t receive any notification after three banking days, you may contact our Customer Care Hotline at (02) 8885-4110 / (PLDT Toll-Free) 1-800-1888-6603 from 8AM to 6PM Mondays to Fridays (except holidays) or email us at we-care@bdolife.com.ph. Please expect a response from us within one to two banking days.