While we continue to improve the new BDO Online app, you can use the Online Banking Website for the following features:​

Credit Card and Current Account eSOA​ · Credit Card Dual Currency Display​ · Stop Payment Order
Checkbook Order · Manage Scheduled Transfers ·​ Foreign Currency Transfers ·​ View Trust Accounts

 
Get started with the new BDO Online app
If you already have a BDO Online Banking account:
If you don't have a BDO Online Banking account yet:

Frequently Asked Questions

The BDO Online app is the new and improved version of the BDO Digital Banking app – designed for easy and secure on-the-go banking. It lets you manage your accounts, keep track of your finances, and make different types of transactions anytime, anywhere.

You can download the BDO Online app for FREE from the Google Play Store (Android) or the App Store (iOS)

If you don’t have a BDO Online Banking account yet, you may sign up using your Savings or Checking account, or Credit Card. Just follow these steps:

1. Download the BDO Online app
2. Tap Sign up
3. Select Savings or Checking Account
    If you only have a BDO Credit card, select Credit Card
4. Fill out the required details, agree to the Terms & Conditions and Data Privacy Consent, then tap Next
    If signing up from overseas, make sure to tick the “I’m signing up from outside the Philippines.” box
5. Enter your preferred username and password
6. Confirm your password, then tap Next
Once sign up is successful, you can already log in to your BDO Online app.

For those with existing active BDO Online Banking accounts, you can use the new BDO Online app by following these steps:

1. Download the BDO Online app from Google Play Store or App Store
2. Open the BDO Online app and enter your existing username and password
3. Enable alternative login methods so you can easily access your account without having to enter your password each time:
    a. Biometrics* (Fingerprint/Face)
    b. 6-digit PIN
    *Biometrics login is dependent on the capability of your device
You will receive an email and/or SMS notification for every login attempt using your username and password.

Soon you’ll also be able to enjoy these features in the new BDO Online app. Stay tuned! 

• View Credit Card and Checking Account eSOA 
• View account summary and transaction details (Dual currency - PHP and USD)
   Credit Cards, Trust Accounts 
• Send Money from your own USD to own PHP account, or own USD to any other currencies account 
• Schedule and manage money transfers to any other BDO account, or other banks and wallets via InstaPay
• Schedule and manage bills payment and prepaid mobile reload
• Reorder Checkbook and request Stop Payment Order
• View all advisories and announcements via in-app Inbox

But, you can enjoy safe and convenient Online Banking with all the features available on the app:

• Sign up for a BDO Online Banking account
• Reset password
• Retrieve username
• View account summary (PHP Checking Accounts, PHP and USD Savings Accounts, Time Deposits, PHP Credit Cards, and Loans)
• View transaction details (Checking and Savings Account, and Credit Cards)
• Send Money to your own account, any other BDO account, or other banks and wallets via InstaPay using an account number or QR code
• Schedule and manage money transfers to your own account
• Pay Bills
• Buy Load
• Save and Manage Favorites
• Request Money via QR code
• Withdraw Money via QR code
• Deposit Money via QR code
• Hide or show viewable accounts
• Add or remove own accounts
• Activate Credit Card
• Lock or unlock Debit and Credit Cards
• Update email address and mobile number
• Change PIN
• Enable/disable biometrics
• Create or edit account nicknames
• Enable or disable account-related push notifications 
• Set Debit Limits

Stay tuned for more features coming soon!

The old BDO Digital Banking app and the new BDO Online app are both used to access BDO’s online banking services. BDO Online is the new and improved version of BDO Digital Banking.

The app may be downloaded and accessed using Android and iOS (iPhone®) devices. Please make sure that you have the latest OS version (Android 6.0 and up or iOS 14.0 and up) in order to access BDO Online app.

No, you can only have one (1) BDO Online app-registered device.

If you’ve reached the maximum number of allowed registered devices and wish to change to a new one, just log in with your username and password using the new device, enter the One-Time PIN (OTP) sent to your registered mobile number, and nominate a 6-digit PIN.

The system will automatically unlink your previously registered device/s once your new device is successfully registered.


You may check the app version on the login screen or by tapping More then About BDO Online after you have successfully logged into the app. 

The latest version of the BDO Online app is:
Android: Version 1.12.5
iOS: Version 1.12.6

Just follow these steps to reset your password:

  1. On the login page, tap Need help logging in? then tap I’d like to reset my password
  2. Enter your username and the last four (4) digits of your account or card number, then tap Next
  3. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account.
  4. Set up your new password
     ‧ Must have at least 8 characters
     ‧ Must contain a lowercase letter
     ‧ Must contain an uppercase letter
     ‧ Must contain a number
     ‧ Must contain a special character (except backlash[\], double quotes[""], and single quote [’])
     ‧ Must not be an old password

Once password reset is successful, you can already use your new password to log in to your BDO Online app*

*Password reset made in the BDO Online app will not reflect in the old BDO Online Banking website and BDO Digital Banking app. You will receive an email notification for every successful password change.

Yes, it’s completely free to download the app! Just remember that using the app requires internet connection through free or paid Wi-Fi or mobile data. Some transactions, such as Send Money to other local banks and mobile wallets via InstaPay, may charge a small transaction fee.

Yes, you can use the app outside the Philippines as long as you have internet connection.

The new BDO Online app is currently available in the App Store for iOS devices, and Google Play Store for Android devices. Our teams are working on making it available in Huawei AppGallery. In the meantime, you may download our new app on devices that have App Store or Google Play Store, or access our BDO Online Banking website at online.bdo.com.ph.

On the login page, tap Need help logging in?,  then tap I’d like to get my username, and then enter your registered email address. You will receive instructions on how to recover your username via email.

Just follow these steps to enable biometrics login:

iOS

  1. During registration and after successfully logging in with your username and password, tap Enable Face ID or Enable Touch ID
  2. Tap OK to allow the app to access Face ID/Touch ID
  3. Once allowed, a prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear

Once verified, biometrics login is already enabled.

Android

  1. During registration and after successfully logging in with your username and password, tap Enable biometrics
  2. Touch the fingerprint sensor

Once verified, biometrics login is already enabled.

Just follow these steps to set a PIN:

1. During registration and after successfully logging in with your username and password, you will be asked to set a 6-digit PIN as an alternative login method, as well as for added security. Make sure your PIN is non-sequential (e.g., 123456) and non-repeating (e.g., 121212).
2. Confirm your newly set 6-digit PIN
Once confirmed, login via PIN is already enabled.

*Required to setup during initial/first time log in

Please make sure that the email address and mobile number linked to the account you used to sign up are updated. If you recently changed your contact information, please have your records updated.

For Checking or Savings accountholders:
Visit your Branch of Account

For Credit Cardholders without Checking or Savings account:
Call the BDO Customer Contact Center using any of the following numbers:

Metro Manila: (02) 8631-8000

Domestic Toll-Free Numbers*:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)

International Toll-Free Number*:
(International Access Code)-800-8-6318000

*Toll-Free Numbers Reminder: Charges apply for calls made using a mobile number.

If signing up from overseas, send your documents containing the following to onlineactivation@bdo.com.ph with your reference number as the subject:

1. Any valid government issued ID from the country you are currently residing in.
   (Must contain your photo, full name, and birthdate.)
2. A clear photo of you holding up the ID that you submitted in item number 1.
    (ID should be held close to your face. Avoid covering the details with your fingers.)

*Once you have requested for your records to be updated, you may continue with your sign-up, after 5-7 business days, by relaunching the BDO Online app.

If your screen turned black while using the app or if the biometrics or 6-digit PIN isn't showing up when you log in, try the following:

Close and relaunch the app
If you’re on iOS, swipe up and close the app.
If you’re on Android, tap the Recent button on your navigation bar, close the app, then just relaunch the app from your home screen.

Delete and reinstall the app
Delete the app from your phone and redownload the latest version on the Play Store or App Store.
After that, relaunch the app.

You don’t need to manually add your BDO accounts. The app will automatically display all your personal accounts* (PHP Checking Account**, PHP and USD Savings Account**, Time Deposit, PHP Credit Card, and Loans).

*Corporate or business accounts will not be displayed.
**Joint OR accounts need to be added to display on My Accounts list.

There are two possible scenarios:

1) If you have at least one other BDO own account
You will still see your other BDO accounts, except for your Joint OR account. For security purposes, you need to manually add your Joint OR accounts to your BDO Online app to be able to view it on your account dashboard.

Just follow these steps to add your Joint OR account:
1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Add or Remove Own Account, then tap Add Own Account
3.Fill out the required details and agree to the Undertaking, then tap Add

2) You only have a Joint OR account

Your Joint OR account will be automatically removed, and you need to manually add it back to your BDO Online app to be able to view it on your account dashboard.

Just follow these steps to add your Joint OR account:
1. Once you’re logged in, tap More, then Manage Accounts 
2. Tap Add or Remove Own Account, then tap Add Own Account  
3. Fill out the required details and agree to the Undertaking, then tap Add

You will receive an email notification for every successful addition or removal of account. The added account will be immediately viewable on the account dashboard. 

Yes, there are no changes on the accounts displayed on your old Digital Banking app and BDO Online Banking Website.

Yes, similar to transactions done using the old BDO Online Banking website or BDO Digital Banking app, Send Money and Buy Load on the BDO Online app is debited in real time.

For Pay Bills, the amount is also debited from your account in real time, but the posting date of payment varies according to the merchant biller.

Most transactions will be reflected in the new BDO Online app, except for the following:

· Scheduled transactions
· Saved templates for transactions
· Changes in contact information
· Password updates
· Enrolled or saved billers
· Enrolled third party BDO accounts
· Enrolled prepaid mobile numbers
· Created account nicknames

These transactions will only be applied to the channel you used to make them. This means that the listed transactions above made using the old BDO Online Banking website or BDO Digital Banking app will not reflect in the BDO Online app, and vice versa.

The date reflected in your transaction history is the posting date of your transaction. This may differ from your transaction date. Transactions made during weekends and holidays will be part of the transactions on the next banking day.

Just follow these steps to Pay Bills:

1. Once you’re logged in, tap Pay, then Pay Bills
2. Select or search the biller you would like to pay to
3. Fill out the required details, then tap Pay
4. Review your details, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
6. You may Save Image or Share the successful transaction confirmation page

After a payment, you can tap Favorite at the lower right corner of the success screen to save your biller details.
Next time you pay, just select from your favorite billers so that you don't need to enter the details anymore.

The cut-off time for Pay Bills is 10:00 PM. All transactions made after the cut-off time, and during weekends and holidays, will be considered as transactions for the next banking day.

No, enrolled billers in the old BDO Digital Banking app or BDO Online Banking website will not reflect in the BDO Online app. You can save the biller details as a favorite to make your future Pay Bills transactions easier.

Just follow these steps to save your favorite billers:

1. Make a payment to your biller
2. On the success screen of your Pay Bills transaction, tap Favorite at the lower right corner (beside Save Image and Share)
3. Enter your preferred Favorite nickname, then tap Save
4. You will get acknowledged when the details are successfully saved to favorites
5. On your next transaction, just tap Select from Favorites on the Select Billers transaction screen and select your biller

You can save the payment details as a favorite to make your future Pay Bills transactions easier. Just follow these steps after paying bills:

  1. On the success screen of your Pay Bills transaction, tap Favorite at the lower right corner (beside Save Image and Share)
  2. Enter your preferred Favorite nickname, then tap Save
  3. You will get acknowledged when the details are successfully saved to favorites
  4. On your next transaction, just tap Select from Favorites on the Select Billers transaction screen and select your biller. 

To edit the details of your saved biller, just follow these steps:

1. Once you’re logged in, tap More, then Manage Favorites
2. Tap Pay Bills
3. Choose the favorite biller you would like to update, then tap Edit
4. Enter the new details, then tap Save
You will get acknowledged when the updated details are successfully saved to favorites

To delete a biller from your favorites, just follow these steps:

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Pay Bills
3. Choose the favorite biller you would like to permanently delete, then either:
     a. Swipe left on the chosen biller, then tap X
     b. Tap the biller, then tap Delete
4. Tap Delete to confirm the deletion of saved favorite

Just follow these steps to Buy Load:

  1. Once you’re logged in, tap Pay, then Buy Load
  2. Enter the mobile number you are buying load for or tap the address book icon to search for the mobile number from your phonebook. Make sure that the mobile number is in the 11-digit format (e.g., 09123456789)
  3. Choose the network provider of the mobile number, then tap Buy
  4. Tap Amount and choose from the list of available load amounts
  5. Choose the account where the transaction will be deducted from, then tap Buy
  6. Review your details, then tap Confirm
  7. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
  8. You may Save Image or Share the successful transaction confirmation page

After a payment, you can tap Favorite at the lower right corner of the success screen to save your receiver details. Next time you pay, just select from your favorite receivers so that you don't need to enter the details anymore.

You can Buy Load for prepaid mobile numbers under the following network providers: Smart, TNT, Sun, Globe, TM, and DITO.

You can save the recipient's mobile number and provider details as a favorite to make your future Buy Load transactions easier. Just follow these steps after buying prepaid load:

  1. On the success screen of your Buy Load transaction, tap Favorite at the lower right corner (beside Save Image and Share)
  2. Enter your preferred Favorite nickname, then tap Save
  3. You will get acknowledged when the details are successfully saved to favorites.
  4. On your next transaction, just tap Select from Favorites on the transaction screen and select the receiver’s details you wish to buy load for.

To edit the details of your saved mobile number, just follow these steps:

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Buy Load
3. Choose the favorite mobile number you would like to update, then tap Edit
4. Enter the new details, then tap Save
You will get acknowledged when the updated details are successfully saved to favorites.

To delete a mobile number from your favorites, just follow these steps:

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Buy Load
3. Choose the favorite mobile number you would like to permanently delete, then either:
    a. Swipe left on the chosen mobile number then tap X
    b. Tap the mobile number, then tap Delete
4. Tap Delete to confirm the deletion of saved favorite

You can Send Money* to any of the following:

  1. Your own other BDO PHP or USD Savings and Checking Accounts
  2. Another person’s BDO PHP Savings or Checking Account
  3. Other local banks and mobile wallets via InstaPay

*Only same currency transfers are allowed (e.g., PHP to PHP or USD to USD)

Just follow these steps to Send Money using your account number:

1. Once you’re logged in, tap Send Money
2. Choose the transaction type:
    a. Own account - Send to your own BDO account
    b. Any BDO account - Send to another person's BDO account
   c. Other banks and wallets - Send to other local banks and mobile wallets. 
3. Fill out the required details, then tap Send
4. Review your details, then tap Confirm to send immediately or Schedule to schedule the transaction for later. Scheduled transactions are only available for Send Money to own account.
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
6. You may Save Image or Share the successful transaction confirmation page

After a payment, you can tap Favorite at the lower right corner of the success screen to save your receiver details. Next time you pay, just select from your favorite receivers so that you don't need to enter the details anymore.

*Double-check all the details. For these transactions, account number matching is sufficient for the implementation. BDO shall not be responsible for its reliance on account number matching.

Just follow these steps to Send Money via QR:

1. Once you’re logged in, tap QR, then Send Money
2. Choose the transaction type:
    a. [iOS] Upload QR Code from Photos / [Android] Upload QR code from Gallery - import the QR code from your Photos or Gallery
    b. Scan QR code - Scan the QR code of the destination account
3. Fill out the required details, then tap Send
4. Review your details, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

You can save the receiver’s details as a favorite to make future Send Money transactions easier. Just follow these steps after sending money:

  1. On the success screen of your Send Money to Any BDO account or Send Money to Other banks and wallets transaction, tap Favorite at the lower right corner (beside Save Image and Share)
  2. Enter your preferred Favorite nickname, then tap Save
  3. You will get acknowledged when the details are successfully saved to favorites
  4. On your next transaction, just tap Select from Favorites on the input transaction details screen and choose the receiver’s details you wish to Send Money to

To edit the details of your saved Send Money recipient, just follow these steps:

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Send Money to Any BDO Account or Send Money to Other Banks and Wallets
3. Choose the favorite receiver you would like to update, then tap Edit
4. Enter the new details, then tap Save
You will get acknowledged when the updated details are successfully saved to favorites.

To delete a receiver from your favorites, just follow these steps:
1. Once you're logged in, tap More, then Manage Favorites
2. Tap Send Money to Any BDO Account or Send Money to Other Banks and Wallets
3. Choose the favorite receiver you would like to permanently delete, then either:
     a. Swipe left on the chosen receiver, then tap X, or
     b. Tap the receiver, then Delete
4. Tap Delete to confirm the deletion of saved favorite

Yes, you may still cancel scheduled transactions at least one day before the scheduled payment, but you need to create a new scheduled transaction with the updated details.

Just follow these steps to Request Money via QR:

  1. Once you’re logged in, tap QR, then Request Money
  2. Fill out the required details, then tap Generate QR
  3. You may Save Image or Share the QR code generated

Generate a QR code using the BDO Online app, then use the generated QR code to withdraw.

Just follow these steps to Generate QR code:
1. Once you’re logged in, tap QR, then Withdraw Money  
2. Fill out the required details, then tap Generate QR  
3. You may Save or Share the QR code generated* 
   *Generated QR code is valid for 30 minutes

Just follow these steps to Withdraw via QR:
1. Generate a QR code on your BDO Online app
2. Go to the ATM, then tap QR Code Transaction on the screen
3. Scan your QR code and wait for the transaction to be completed

Generate a QR code using the BDO Online app, then use the generated QR code to Deposit Money to your Own Account or to Any BDO Account.

To Deposit Money via QR to Own Account or to Any BDO Account, just follow these steps:
1. Once you’re logged in, tap QR, then Deposit Money
2. Tap Own Account or Any BDO Account
3. Fill out the required details, then tap Generate QR
4. Review your details, then tap Confirm
5. You may Save or Share the QR code generated* 
   *Generated QR code is valid for 24 hours

Just follow these steps to Deposit via QR.
1. Generate a QR code on your BDO Online app
2. Go to the any Universal Teller Machine (located in selected BDO branches), then tap QR Code Transaction on the screen
3. Scan your QR code, then put the cash in the bin
4. Review and confirm your cash deposit summary, then wait for the transaction to be completed

Currently, you can only Send Money between same currency accounts (PHP to PHP and USD to USD).

Here are the daily transaction limits for Send Money:

  1. To own BDO account - up to your available balance
  2. To another person's BDO account - ₱200,000
  3. To other local banks and mobile wallets via InstaPay - ₱50,000*
    *This limit includes InstaPay fees. The ₱50,000 limit is part of the total ₱100,000 limit shared with two other services - Withdraw via QR and Scan to Pay (in the BDO Pay app).

Your transaction is still being processed. You will receive an in-app notification to confirm that your transaction is either successful or unsuccessful. To get updates on the status of your transaction, make sure to enable push notifications for Transaction Status in the BDO Online app. 

Cash Card Reload is not yet available in the new BDO Online app.
You may continue doing this on the BDO Online Banking website.

You can choose which accounts to display once logged in by hiding, showing, or removing your accounts.

To hide accounts:
1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Show or Hide Account
3. Toggle off the account/s you would like to hide

To show accounts:
1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Show or Hide Account
3. Toggle on the account/s you would like to be displayed

To remove accounts:
1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Add or Remove Own Account
3. Tap the trash bin icon beside the account you would like to remove, then tap Remove
You will get acknowledged when the account is successfully removed.

Removed account/s will no longer be viewable on your BDO Online app. All scheduled transactions on the removed account/s will also be cancelled in the BDO Online app. You will need to add again the deleted account to your BDO Online app to be able to view and use it for financial transactions.

You will receive an email notification for every successful removal of account.

Just follow these steps to add your Joint OR account or other own accounts*:
1. Once you’re logged in, tap More, then Manage Accounts
2. Tap Add or Remove Own Account, then tap Add Own Account
3. Fill out the required details and agree to the Undertaking, then tap Add
*Except Joint AND and Trustee accounts 

You will receive an email notification for every successful addition of account. The added account will be immediately viewable on the account dashboard.

Yes, just follow these steps to activate your credit card: 
1. Once you’re logged in, either:
     a. Tap Accounts to see all of your accounts, then tap Activate Card on the credit card that you would like to activate
     b. Tap More, then Manage Cards. Select the card that you would like to activate, then tap Activate card

2. You will be redirected to Credit Card Activation - Home (bdo.com.ph).
     Enter the required details to verify your account, then tap Submit

Yes, just follow these steps to set limits on your debit card: 
1. Once you’re logged in, tap More, then Manage Cards 
2. Tap the debit card that you would like to change the daily spending limits, tap Set Daily Card Limits, then Edit
3. You can set daily card limits for the following:
    a. ATM Withdrawals – Cash withdrawal limit via ATM
    b. PIN-based Purchases – In-store purchases that require a signature or PIN
    c. No-PIN Purchases – Online purchases or in-store purchases that don’t require a PIN
    d. Online Purchases – Sub-limit of No-PIN purchases
4. Once done setting your daily limits, tap Update
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
You will get acknowledged when the debit card limits are successfully updated.

You will receive an email notification for every successful change on your debit card limits.

Yes, you can temporarily lock your card to block any transactions. Just follow these steps to lock your Debit or Credit Card:
1. Once you’re logged in, tap More, then Manage Cards.
2. Tap the Debit or Credit Card that you would like to lock, then toggle on Lock Card.
 
You will get acknowledged when the Debit or Credit Card is successfully locked.
 
You can also unlock your card so you can use it for your transactions. Just follow these steps to unlock your Debit or Credit Card:
1. Once you’re logged in, tap More, then Manage Cards.
2. Tap the Debit or Credit Card that you would like to unlock, then toggle off Lock Card.
3. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN.
 
You will get acknowledged when the Debit or Credit Card is successfully unlocked.
 
You will receive an email notification for every successful locking or unlocking of card.

Just follow these steps to set nicknames for your accounts:

1. Once you’re logged in, tap Accounts at the bottom of the screen to see all your accounts
2. Tap the account you’re creating a nickname for, then tap Details to see the complete account information
3. Tap the pencil icon beside Account Nickname
4. Enter your preferred account nickname, then tap Save
You will get acknowledged when the nickname is successfully saved

Nicknames set in the BDO Online app will not reflect in the old BDO Online Banking website and BDO Digital Banking app.

You can manage notifications for the following:
1. Balance - Get notified when your account balance is below your specified amount
2. Debit and Credit - Get notified when money is debited from or credited to your account
3. Transaction Status - Get notified on the status of your transaction 

To enable notifications:

  1. Once you’re logged in, tap Accounts at the bottom of the screen to see all your accounts
  2. Tap the bell icon at the upper right corner
  3. On the Notifications screen, tap the settings icon at the upper right corner
  4. On the Manage Notifications screen, select the notification feature you’d like to enable:
    • Transaction notification – get notified on your transaction status
    • Account notification – get notified on your account status and activities
      • Tap the account you’d like to enable account notifications
      • Select if you’d like to enable Balance or Debit and Credit account notifications
        To set the amount for Balance notifications, tap Amount, enter the amount you’d like to get notified, then tap Save

To disable notifications:

  1. Once you’re logged in, tap Accounts at the bottom of the screen to see all of your accounts
  2. Tap the bell icon at the upper right corner
  3. On the Notifications screen, tap the settings icon at the upper right corner
  4. On the Manage Notifications screen, select the notification feature you’d like to disable:
    • Transaction notification – get notified on your transaction status
    • Account notification – get notified on your account status and activities
      • Tap the account you’d like to disable account notifications
      • Select if you’d like to disable Balance or Debit and Credit account notifications

Just follow these steps to change your PIN:

1. Once you’re logged in, tap More, then Manage Login
2. Tap Change PIN beside 6-digit PIN
3. Enter your current 6-digit PIN
4. Set up your new PIN. Make sure your PIN is non-sequential (e.g., 123456) and non-repeating (e.g., 121212)
5. Confirm your newly set 6-digit PIN

Once PIN change is successful, you can already use your newly set 6-digit PIN to log in to the app and confirm your financial transactions.

You will receive an email notification for every successful 6-digit PIN change.

Yes, you can enable it after initial login. Just follow these steps:

iOS

1. Once you’re logged in, tap More, then Manage Login

        a. If Face ID/Touch ID is enabled on your device settings
                i. Toggle on Face ID/Touch ID
                ii. Tap Enable Face ID/Enable Touch ID 
                    [For Face ID only] Tap OK to allow the app to access Face ID
                iii. A prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
                iv.  Once verified, tap OK, and biometrics is already enabled as an alternative login method and transaction verification
        b. If Face ID/Touch ID is disabled on your device settings
                i. Open the Settings app of your iOS device
                ii. Tap Face ID & Passcode/Touch ID & Passcode, then enter your current passcode
                iii. Set-up Face ID/Touch ID
                iv. Once set up, go back to the app (Manage Login)
                v. Toggle on Face ID/Touch ID
                vi. Tap Enable Face ID/Enable Touch ID
               
 [For Face ID only] Tap OK to allow the app to access Face ID
                vii. A prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
                viii. Once verified, tap OK, and biometrics is already enabled as an alternative login method and transaction verification

Android

1. Once you’re logged in, tap More, then Manage Login

        a. If Fingerprint is enabled on your device settings
                    i.  Toggle on Biometrics
                    ii. Touch the fingerprint sensor
                    iii. Once verified, biometrics is already enabled as an alternative login method and transaction verification

        b. If Fingerprint is disabled on your device settings
                    i. Open the Settings app of your Android device
                    ii.Tap Biometrics and Security, then Fingerprints, then enter your current password
                    iii. If with existing Fingerprint, delete then add a new one. If without existing Fingerprint, tap Add fingerprint
                    iv. Toggle Fingerprint Unlock
                    v. Once enabled, go back to the app (Mange Login)
                    vi. Toggle on Biometrics
                    vii. Touch the fingerprint sensor
                    viii. Once verified, biometrics is already enabled as an alternative login method and transaction verification

Just follow these steps to disable biometrics:

iOS

Face ID
1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Face ID
3. A prompt to turn off Face ID login will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. On the BDO Online screen, toggle off Face ID

Touch ID
1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Touch ID
3. A prompt to turn off Touch ID login will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. On the BDO Online screen, tap Settings at the upper left to go back to the main Settings menu
6. Tap Touch ID & Passcode, then enter your current passcode
7. Delete existing Fingerprint

Android

1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Biometrics
3. A prompt to turn off biometrics will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. Go to Biometrics and Security, tap Fingerprints, then enter your current password
6. Delete existing Fingerprint, then toggle off Fingerprint unlock

Just follow these steps to update your mobile number:

1. Once you’re logged in, tap More, then Update Profile
2. Tap the arrow beside your mobile number
3. Enter your new mobile number, then tap Update
4. Enter the One-Time PIN (OTP) sent to your registered email address to confirm your account
You will get acknowledged when the mobile number is successfully updated.

*Mobile number update made in the BDO Online app will not reflect in the old BDO Online Banking website and BDO Digital Banking app.

Just follow these steps to update your email address:

1. Once you’re logged in, tap More, then Update Profile
2. Tap the arrow beside your email address
3. Enter your new email address, then tap Update
4. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account
You will get acknowledged when the email address is successfully updated.

*Email address update made in the BDO Online app will not reflect in the old BDO Online Banking website and BDO Digital Banking app.

Similar to the stringent security standards currently in place for the old BDO Digital Banking app, the bank employs these strict security requirements for the new BDO Online app:
1. The system has multi-factor authentication.
        a. Device Registration
        b. One-Time PIN (OTP)
        c. 6-digit PIN for login and certain transactions
        d. Biometrics for login and certain transactions
2. The system is Verisign Certified.
3. The system does not store sensitive account information on your phone. This includes information like account numbers, card numbers, password, etc.

No, BDO does not recommend sharing devices to access different Online Banking accounts. Once a device has been linked to a user, only that user can use that device to access their BDO Online Banking account. The bank has developed several device-unlinking procedures to protect previously linked accounts when users change devices (i.e., phone factory reset). If another user accesses the same device and successfully logs in, that user removes the binding of the device and the original user.

Emails received from no-reply@prd.bdo.live.backservices.com with the sender name "BDO Unibank" regarding Retrieve Username, Reset Password, Log in with Username and Password, and Reset/Change PIN are legitimate and valid. 

Check out our list of official email addresses by clicking this link: Official BDO Email Addresses

If you find emails that don't appear on the list, please send us a report at reportphish@bdo.com.ph

We’re working hard to ensure that all features in the old BDO Digital Banking app will be available in the new BDO Online app soon. Stay tuned for updates!

Metro Manila Number: (02) 8631-8000

Domestic Toll-Free Numbers*:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)

International Toll-Free Number*:
(International Access Code)-800-8-6318000
*Toll-Free Numbers Reminder: Charges apply for calls made using a mobile number.


Click on the following links to view our Terms and Conditions:

BDO Online App

BDO Online Banking Website and Digital Banking App 

BDO Digital Banking App Biometrics

Explore More

 

BDO Online Tips

How to Get Started with the new BDO Online App (without BDO Online Banking account)

 

BDO Online Tips

How to Switch to the new BDO Online app (With existing BDO Online Banking account)

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