Features
Get started with the new BDO Online app
Frequently Asked Questions
The BDO Online app is the new and improved version of the BDO Digital Banking app – designed for easy and secure on-the-go banking. It lets you manage your accounts, keep track of your finances, and make different types of transactions anytime, anywhere.
You can download the BDO Online app for FREE from the Google Play Store (Android) or the App Store (iOS)
If you don’t have a BDO Online Banking account yet, you may sign up using your Savings or Checking account, or Credit Card. Just follow these steps:
Download the BDO Online app
Tap Sign up
Select Savings or Checking Account
If you only have a BDO Credit card, select Credit CardFill out the required details, agree to the Terms & Conditions, then tap Next
If signing up from overseas, make sure to tick the “I’m signing up from outside the Philippines.” boxEnter your username and password
Confirm your password, then tap Next
Once sign up is successful, you can already log in to your BDO Online app.
For those with existing active BDO Online Banking accounts, you can use the new BDO Online app by following these steps:
Download the BDO Online app from Google Play Store or App Store
Open the BDO Online app and enter your existing username and password
Enable alternative login methods so you can easily access your account without having to enter your password each time:
Biometrics* (Fingerprint/Face)
6-digit PIN
*Biometrics login is dependent on the capability of your device. You will receive an email and/or SMS notification for every login attempt using your username and password.
Enjoy safe and convenient Online Banking with all the features available on the app:
- Sign up for a BDO Online Banking account
- Device Biometric/PIN settings
- Reset password
- Retrieve username
- Change PIN
- Enable/disable biometrics
- Create or edit account nicknames
- Enable or disable account-related push notifications
- Hide or show viewable accounts
- Update email address and mobile number
- View account summary (PHP Checking Accounts, PHP and USD Savings Accounts, Time Deposits, PHP Credit Cards, and Loans)
- View transaction details (Checking and Savings Account, and Credit Cards)
- Send Money to your own account, any other BDO account, or other banks and wallets via InstaPay using an account number or QR code
- Schedule and manage money transfers to your own account
- Pay Bills
- Buy Load
- Save and Manage Favorites
- Request Money via QR code
- Withdraw Money via QR code
Stay tuned for more features coming soon!
The old BDO Digital Banking app and the new BDO Online app are both used to access BDO’s online banking services. BDO Online is the new and improved version of BDO Digital Banking.
The app may be downloaded and accessed using Android and iOS (iPhone®) devices. Please make sure that you have the latest OS version (Android 6.0 and up or iOS 14.0 and up) in order to access BDO Online app.
You can download the app and access your account on up to three (3) registered devices on your BDO Online app, but can only log in to one device at a time.
If you’ve reached the maximum number of allowed registered devices and wish to add a new one, just log in with your username and password using the new device, enter the One-Time PIN (OTP) sent to your registered mobile number, and nominate a 6-digit PIN.
Once the new device is successfully registered, the system will automatically unlink the oldest registered device and keep the other two with the more recent login date.
Just follow these steps to reset your password:
On the login page, tap Need help logging in? then tap I’d like to reset my password
Enter your username and the last four (4) digits of your account or card number, then tap Next
Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account, then tap Next
Set up your new password
Must have at least 8 characters
Must contain a lowercase letter
Must contain an uppercase letter
Must contain a number
Must contain a special character (except backslash [\], double quotes [“”] and single quote [’])
Must not be an old password
Once password reset is successful, you can already use your new password to log in to your BDO Online app*
*Password reset made in the new BDO Online app will not reflect in the old Online Banking website and BDO Digital Banking app. You will receive an email notification for every successful password change.
If your screen turned black while using the app or if the biometrics or 6-digit PIN isn't showing up when you log in, try the following:
Close and relaunch the app
If you’re on iOS, swipe up and close the app.
If you’re on Android, tap the Recent button on your navigation bar and close the app. Then just relaunch the app from your home screen.
Delete and reinstall the app
Delete the app from your phone and redownload the latest version on the Play Store or App Store.
After that, relaunch the app.
Yes, it’s completely free to download the app! Just remember that using the app requires internet connection through free or paid Wi-Fi or mobile data. Some transactions, such as Send Money to other local banks and mobile wallets via InstaPay, may charge a small transaction fee.
No, you don’t need to delete the old BDO Digital Banking app when you start using the new BDO Online app. We encourage you to keep both apps on your phone for now, since there are still some features that are not yet available in the new BDO Online app.
Most transactions will be reflected in the new BDO Online app, except for the following:
Scheduled transactions
Saved templates for transactions
Changes in contact information
Password updates
Enrolled or saved billers
Enrolled third party BDO accounts
Enrolled prepaid mobile numbers
Created account nicknames
These transactions will only be applied to the channel you used to make them. This means that scheduled transactions, saved templates, contact information and password updates, created account nicknames, enrolled billers, prepaid mobile numbers and third party BDO accounts made using the old Online Banking website or BDO Digital Banking app will not reflect in the BDO Online app, and vice versa.
Yes, you can use the app outside the Philippines as long as you have internet connection.
On the login page, tap Need help logging in? then tap I’d like to get my username, and then enter your registered email address. You will receive instructions on how to recover your username via email.
Just follow these steps to enable biometrics login:
iOS
During registration and after successfully logging in with your username and password, tap Enable Face ID or Enable Touch ID
Tap OK to allow the app to access Face ID/Touch ID
Once allowed, a prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
Once verified, biometrics login is already enabled
Android
During registration and after successfully logging in with your username and password, tap Enable biometrics
Touch the fingerprint sensor
Once verified, biometrics login is already enabled
Just follow these steps to set a PIN:
1. During registration and after successfully logging in with your username and password, you will be asked to set a 6-digit PIN as an alternative login method, as well as for added security. Make sure your PIN is non-sequential (e.g., 123456) and non-repeating (e.g., 121212).
2. Confirm your newly set 6-digit PIN
3. Once confirmed, login via PIN is already enabled
*Required to set up during initial/first time log in.
Please make sure that the email address and mobile number linked to the account you used to sign up are updated. If you recently changed your contact information, please have your records updated.
For Checking or Savings accountholders:
Visit your Branch of Account
For Credit Cardholders without Checking or Savings account:
Call the BDO Customer Contact Center using any of the following numbers:
Metro Manila: (02) 8631-8000
Domestic Toll-Free Numbers*:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)
International Toll-Free Number*:
(International Access Code)-800-8-6318000
*Toll-Free Numbers Reminder: Charges apply for calls made using a mobile number.
If signing up from overseas, send your documents containing:
1. Any valid government issued ID from the country you are currently residing in. (Must contain your photo, full name, birthdate)
2. A clear photo of you holding up the ID that you submitted in item number 1. (ID should be held close to your face. Avoid covering the details with your fingers.)
3. Send your documents to onlineactivation@bdo.com.ph with your reference number as the subject.
*Once you have requested for your records to be updated, you may continue with your sign-up, after 5-7 business days, by relaunching the BDO Online app.
You don’t need to manually add your BDO accounts. The app will automatically display all your active personal accounts* (PHP Checking Account, PHP and USD Savings Account, Time Deposit, PHP Credit Card, and Loans).
*Corporate or business accounts will not be displayed.
Yes, similar to transactions done using the old Online Banking website or BDO Digital Banking app, Send Money and Buy Load on the new BDO Online app is debited in real time.
For Pay Bills, the amount is also debited from your account in real time, but the posting date of payment varies according to the merchant biller.
The date reflected on your transaction history is the posting date of your transaction. This may differ from your transaction date. Transactions made during weekends and holidays will be part of the transactions of the next banking day.
The cut-off time for Pay Bills is 10:00 PM. All transactions made after the cut-off time, and during weekends and holidays, will be considered as transactions for the next banking day.
You can save the payment details as a favorite to make your future Pay Bills transactions easier. Just follow these steps after paying bills:
On the success screen of your Pay Bills transaction, tap Favorite at the lower right corner (beside Save and Share)
Enter your preferred Favorite nickname, then tap Save
You will get acknowledged when the details are successfully saved to favorites
On your next transaction, just tap Select from Favorites on the Choose biller transaction screen and select your biller.
To edit the details of your saved biller, just follow these steps:
Once you’re logged in, tap More, then Manage Favorites
Tap Pay Bills
Choose the favorite biller you would like to update, then tap Edit
Enter the new details, then tap Save
You will get acknowledged when the updated details are successfully saved to favorites
To delete a biller from your favorites, just follow these steps:
Once you’re logged in, tap More, then Manage Favorites
Tap Pay Bills
Choose the favorite biller you would like to permanently delete, then either:
Swipe left the chosen biller, then tap x, or
Tap the biller, then Delete
Tap Delete to confirm the deletion of saved favorite
Just follow these steps to Buy Load:
Once you’re logged in, tap Pay, then Buy Load
Enter the mobile number you are buying load for or tap the address book icon to search for the mobile number from your phonebook. Make sure that the mobile number is in the 11-digit format (e.g., 09123456789)
Choose the network provider of the mobile number, then tap Buy
Tap Amount and choose from the list of available load amounts
Choose the account where the transaction will be deducted from, then tap Buy
Review your details, then tap Confirm
You may Save or Share the successful transaction confirmation page
You can Buy Load for prepaid mobile numbers under the following network providers: Smart, TNT, Sun, Globe, TM, and DITO.
You can save the recipient's mobile number and provider details as a favorite to make your future Buy Load transactions easier. Just follow these steps after buying prepaid load:
On the success screen of your Buy Load transaction, tap Favorite at the lower right corner (beside Save and Share)
Enter your preferred Favorite nickname, then tap Save
You will get acknowledged when the details are successfully saved to favorites.
On your next transaction, just tap Select from Favorites on the transaction screen and select the receiver’s details you wish to buy load for.
You can Send Money* to any of the following:
Your own other BDO PHP or USD Savings and Checking Accounts
Another person’s BDO PHP Savings or Checking Account
Other local banks and mobile wallets via InstaPay
*Only same currency transfers are allowed (e.g., PHP to PHP or USD to USD)
Just follow these steps to Send Money using your account number:
Once you’re logged in, tap Send Money
Choose the transaction type:
Own account - send to your own other BDO accounts
Any BDO account - send to another person’s BDO account
Other banks and wallets - send to other local banks and mobile wallets*
Fill out the required details, then tap Send
Review your details, then tap Confirm to send immediately or Schedule to schedule the transaction for later. Scheduled transactions are only available for Send Money to own account.
You may Save or Share the successful transaction confirmation page
*Double-check all the details. For these transactions, account number matching is sufficient for the implementation. BDO shall not be responsible for its reliance on account number matching.
Just follow these steps to Send Money via QR:
Once you’re logged in, tap QR, then Send Money
Choose the transaction type:
[iOS] Upload QR from Photos / [Android] Upload QR code from Gallery - import the QR code from your Photos or Gallery
Scan QR code - scan the QR code of the destination account
Fill out the required details, then tap Send
Review your details, then tap Confirm
You can save the receiver’s details as a favorite to make future Send Money transactions easier. Just follow these steps after sending money:
On the success screen of your Send Money to Any BDO account or Send Money to Other banks and wallets transaction, tap Favorite at the lower right corner (beside Save and Share)
Enter your preferred Favorite nickname, then tap Save
You will get acknowledged when the details are successfully saved to favorites
On your next transaction, just tap Select from Favorites on the input transaction details screen and choose the receiver’s details you wish to Send Money to
To edit the details of your saved Send Money recipient, just follow these steps:
Once you’re logged in, tap More, then Manage Favorites
Tap Send Money to any BDO Account or Send Money to Other Banks and Wallets
Choose the favorite receiver you would like to update, then tap Edit
Enter the new details, then tap Save
You will get acknowledged when the updated details are successfully saved to favorites.
To delete a receiver from your favorites, just follow these steps:
Once you’re logged in, tap More, then Manage Favorites
Tap Send Money to any BDO Account or Send Money to Other Banks and Wallets
Choose the favorite receiver you would like to permanently delete, then either:
Swipe left the chosen receiver, then tap x, or
Tap the receiver, then Delete
Tap Delete to confirm the deletion of saved favorite
Yes, you may still cancel scheduled transactions at least one day before the scheduled payment, but you need to create a new scheduled transaction with the updated details.
Just follow these steps to Request Money via QR:
Once you’re logged in, tap QR, then Request Money
Fill out the required details, then tap Generate QR
You may Save or Share the QR code generated
Currently, you can only Send Money between same currency accounts (PHP to PHP and USD to USD).
Here are the daily transaction limits for Send Money:
To own BDO account - up to your available balance
To another person's BDO account - ₱50,000
To other local banks and mobile wallets via InstaPay - ₱50,000*
*This limit includes InstaPay fees. The ₱50,000 limit is part of the total ₱100,000 limit shared with two other services - Withdraw via QR (in the BDO Digital Banking app) and Scan to Pay (in the BDO Pay app).
Your transaction is still being processed. You will receive an in-app notification to confirm that your transaction is either successful or unsuccessful. To get updates on the status of your transaction, make sure to enable push notifications for Transaction Status in the BDO Online app.
You can choose which accounts to display once logged in by hiding or showing your accounts.
To hide accounts:
Once you’re logged in, tap More, then Manage Accounts
Tap Show or Hide Account
Toggle off the account/s you would like to hide
To show accounts:
Once you’re logged in, tap More, then Manage Accounts
Tap Show or Hide Account
Toggle on the account/s you would like to be displayed
Just follow these steps to set nicknames for your accounts:
Once you’re logged in, tap Accounts at the bottom of the screen to see all of your accounts
Tap the account you’re creating a nickname for, then tap Details to see the complete account information
Tap the pencil icon beside Account Nickname
Enter your preferred account nickname, then tap Save
You will get acknowledged when the nickname is successfully saved
*Nicknames set in the new BDO Online app will not reflect in the old Online Banking website and BDO Digital Banking app
You can manage notifications for the following:
Balance - Get notified when your account balance is below your specified amount
Debit and Credit - Get notified when money is debited from or credited to your account
Transaction Status - Get notified on the status of your transaction
To enable notifications:
Once you’re logged in, tap Accounts at the bottom of the screen to see all of your accounts
Tap the bell icon at the upper right corner
On the Notifications screen, tap the settings icon at the upper right corner
On the Manage Notifications screen, select the notification feature you’d like to enable:
Transaction notification – get notified on your transaction status
Account notification – get notified on your account status and activities
Tap the account you’d like to enable account notifications
Select if you’d like to enable Balance or Debit and Credit account notifications
To set the amount for Balance notifications, tap Amount, enter the amount you’d like to get notified, then tap Save
To disable notifications:
Once you’re logged in, tap Accounts at the bottom of the screen to see all of your accounts
Tap the bell icon at the upper right corner
On the Notifications screen, tap the settings icon at the upper right corner
On the Manage Notifications screen, select the notification feature you’d like to disable:
Transaction notification – get notified on your transaction status
Account notification – get notified on your account status and activities
Tap the account you’d like to disable account notifications
Select if you’d like to disable Balance or Debit and Credit account notifications
Just follow these steps to change your PIN:
Once you’re logged in, tap More, then Manage Login
Tap Change PIN beside 6-digit PIN
Enter your current 6-digit PIN
Set up your new PIN. Make sure your PIN is non-sequential (e.g., 123456) and non-repeating (e.g., 121212).
Confirm your newly set 6-digit PIN
Once PIN change is successful, you can already use your newly set 6-digit PIN to log in to the app and confirm your financial transactions
Yes, you can enable it after initial login. Just follow these steps:
iOS
1. Once you’re logged in, tap More, then Manage Login
a. If Face ID/Touch ID is enabled on your device settings
i. Toggle on Face ID/Touch ID
ii. Tap Enable Face ID/Enable Touch ID
[For Face ID only] Tap OK to allow the app to access Face ID
iii. A prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
iv. Once verified, tap OK, and biometrics is already enabled as an alternative login method and transaction verification
b. If Face ID/Touch ID is disabled on your device settings
i. Open the Settings app of your iOS device
ii. Tap Face ID & Passcode/Touch ID & Passcode, then enter your current passcode
iii. Set-up Face ID/Touch ID
iv. Once set up, go back to the app (Manage Login)
v. Toggle on Face ID/Touch ID
vi. Tap Enable Face ID/Enable Touch ID
[For Face ID only] Tap OK to allow the app to access Face ID
vii. A prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
viii. Once verified, tap OK, and biometrics is already enabled as an alternative login method and transaction verification
Android
1. Once you’re logged in, tap More, then Manage Login
a. If Fingerprint is enabled on your device settings
i. Toggle on Biometrics
ii. Touch the fingerprint sensor
iii. Once verified, biometrics is already enabled as an alternative login method and transaction verification
b. If Fingerprint is disabled on your device settings
i. Open the Settings app of your Android device
ii. Tap Biometrics and Security, then Fingerprints, then enter your current password
iii. If with existing Fingerprint, delete then add a new one. If without existing Fingerprint, tap Add fingerprint
iv. Toggle on Fingerprint unlock
v. Once enabled, go back to the app (Manage Login)
vi. Toggle on Biometrics
vii. Touch the fingerprint sensor
viii. Once verified, biometrics is already enabled as an alternative login method and transaction verification
Just follow these steps to disable biometrics:
iOS
Face ID
1. Once you’re logged in, tap More, then Manage login
2. Toggle off Face ID
3. A prompt to turn off Face ID login will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. On the BDO Online screen, toggle off Face ID
Touch ID
1. Once you’re logged in, tap More, then Manage login
2. Toggle off Touch ID
3. A prompt to turn off Touch ID login will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. On the BDO Online screen, tap Settings at the upper left to go back to the main Settings menu
6. Tap Touch ID & Passcode, then enter your current passcode
7. Delete existing Fingerprint
Android
1. Once you’re logged in, tap More, then Manage login
2. Toggle off Biometrics
3. A prompt to turn off biometrics will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. Go to Biometrics and Security, tap Fingerprints, then enter your current password
6. Delete existing Fingerprint, then toggle off Fingerprint unlock
Just follow these steps to update your mobile number:
1. Once you’re logged in, tap More, then Update Profile
2. Tap the arrow beside your mobile number
3. Enter your new mobile number, then tap Update
4. Enter the One-Time PIN (OTP) sent to your registered email address to confirm your account
5. You will get acknowledged when the mobile number is successfully updated
*Mobile number update made in the new BDO Online app will not reflect in the old Online Banking website and BDO Digital Banking app
Just follow these steps to update your email address:
1. Once you’re logged in, tap More, then Update Profile
2. Tap the arrow beside your email address
3. Enter your new email address, then tap Update
4. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account
5. You will get acknowledged when the email address is successfully updated
*Email address update made in the new BDO Online app will not reflect in the old Online Banking website and BDO Digital Banking app
Similar to the stringent security standards currently in place for the old BDO Digital Banking app, the bank employs these strict security requirements for the new BDO Online app:
1. The system has multi-factor authentication.
a. Device Registration
b. One-Time PIN (OTP)
c. NEW: 6-digit PIN for login and certain transactions
d. NEW: Biometrics for login and certain transactions
2. The system is Verisign Certified.
3. The system does not store sensitive account information on your phone. This includes information like account numbers, card numbers, password, etc.
No, BDO does not recommend sharing devices to access different Online Banking accounts. Once a device has been linked to a user, only that user can use that device to access their BDO Online Banking account. The bank has developed several device-unlinking procedures to protect previously linked accounts when users change devices (i.e., phone factory reset). If another user accesses the same device and successfully logs in, that user removes the binding of the device and the original user.
We’re working hard to ensure that all features in the old BDO Digital Banking app will be available in the new BDO Online app soon. Stay tuned for updates!
Metro Manila Number: (02) 8631-8000
Domestic Toll-Free Numbers*:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)
International Toll-Free Number*:
(International Access Code)-800-8-6318000
*Toll-Free Numbers Reminder: Charges apply for calls made using a mobile number.
Click here to view our Terms and Conditions