Just follow these steps to update your mobile number: 

App

1. Once you’re logged in, tap More, then Update Profile 
2. Tap the arrow beside your mobile number 
3. Enter your new mobile number, then tap Update
4. Enter the One-Time PIN (OTP) sent to your registered email address to confirm your account

Website

1. Once you’re logged in, click More, then Update Profile 
2. Click Update beside your mobile number 
3. Enter your new mobile number, then click Save
4. Enter the One-Time PIN (OTP) sent to your registered email address to confirm your account, then click Confirm

You will get acknowledged when the mobile number is successfully updated.

Just follow these steps to update your email address:

App

1. Once you’re logged in, tap More, then Update Profile 
2. Tap the arrow beside your email address
3. Enter your new email address, then tap Update
4. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account

Website

1. Once you’re logged in, click More, then Update Profile 
2. Click Update beside your email address
3. Enter your new email address, then click Save
4. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account

You will get acknowledged when the email address is successfully updated.  

Yes, you can block or delete your BDO Online app-registered device. Just follow these steps: 

To block registered device:

1. Once you’re logged in, click More, then Manage Devices
2. Click the three-dot icon beside the device you would like to block, then click Block Device
3. Click Block to confirm blocking the device
   
   You will get acknowledged when the device is successfully blocked.

To delete registered device:

1. Once you’re logged in, click More, then Manage Devices
2. Click the three-dot icon beside the device you would like to delete, then click Delete Device
3. Click Delete device to confirm device deletion.
   
   You will get acknowledged when the device is successfully deleted from your account.

You can also unblock registered device:

1. Once you’re logged in, click More, then Manage Devices
2. Click the three-dot icon beside the device you would like to unblock, then click Allow Device
3. Click Allow to confirm unblocking the device
   
   You will get acknowledged when the device is successfully unblocked.

Just follow these steps to change your PIN:

1. Once you’re logged in, tap More, then Manage Login
2. Tap Change PIN beside 6-Digit PIN
3. Enter your current 6-digit PIN
4. Set up your new PIN. Make sure your PIN is non-sequential (e.g., 123456) and non-repeating (e.g., 000000).
5. Confirm your newly set 6-digit PIN

Once PIN change is successful, you can already use your newly set 6-digit PIN to log in to the app and confirm your financial transactions.

You will receive an email notification for every successful 6-digit PIN change.

Yes, you can enable it after your successful device registration. Just follow these steps:

iOS

1. Once you’re logged in, tap More, then Manage Login

2. a. If Face ID/Touch ID is enabled on your device settings

   i. Toggle on Face ID/Touch ID
   ii. Tap Enable Face ID/Enable Touch ID 
   [For Face ID only] Tap OK to allow the app to access Face ID
   iii. A prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
   iv. Once verified, tap OK, and biometrics is already enabled as an alternative login method and transaction verification

   b. If Face ID/Touch ID is disabled on your device settings

   i. Open the Settings app of your iOS device
   ii. Tap Face ID & Passcode/Touch ID & Passcode, then enter your current passcode
   iii. Set-up Face ID/Touch ID
   iv. Once set up, go back to the app (Manage Login)
   v. Toggle on Face ID/Touch ID
   vi. Tap Enable Face ID/Enable Touch ID
   [For Face ID only] Tap OK to allow the app to access Face ID
   vii. A prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear
   viii. Once verified, tap OK, and biometrics is already enabled as an alternative login method and transaction verification

Android

1. Once you’re logged in, tap More, then Manage Login
2. a. If Fingerprint is enabled on your device settings

i. Toggle on Biometrics
ii. Touch the fingerprint sensor
iii. Once verified, biometrics is already enabled as an alternative login method and transaction verification

b. If Fingerprint is disabled on your device settings

i. Open the Settings app of your Android device 
ii. Tap Biometrics and Security, then Fingerprints, then enter your current password
iii. If with existing Fingerprint, delete then add a new one. If without existing Fingerprint, tap Add fingerprint
iv. Toggle on Fingerprint unlock
v. Once enabled, go back to the app (Manage Login)
vi. Toggle on Biometrics
vii. Touch the fingerprint sensor
viii. Once verified, biometrics is already enabled as an alternative login method and transaction verification

Just follow these steps to disable biometrics:

iOS
Face ID

1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Face ID 
3. A prompt to turn off Face ID login will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. On the BDO Online screen, toggle off Face ID

Touch ID

1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Touch ID
3. A prompt to turn off Touch ID login will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. On the BDO Online screen, tap Settings at the upper left to go back to the main Settings menu
6. Tap Touch ID & Passcode, then enter your current passcode
7. Delete existing Fingerprint

Android

1. Once you’re logged in, tap More, then Manage Login
2. Toggle off Biometrics
3. A prompt to turn off biometrics will appear, tap Yes
4. Once allowed, another prompt message will appear, tap Settings
5. Go to Biometrics and Security, tap Fingerprints, then enter your current password
6. Delete existing Fingerprint, then toggle off Fingerprint unlock

You can manage notifications for the following:

1. Balance - Get notified when your account balance is below your specified amount
2. Debit and Credit - Get notified when money is debited from or credited to your account
3. Transaction Status - Get notified on the status of your transaction

To enable notifications:

1. Once you’re logged in, tap/click the bell icon at the [app] upper right corner / [website] upper right, beside the user profile icon
2. On the Notifications screen, tap/click the settings icon at the upper right corner
3. On the Manage Notifications screen, select the notification feature you’d like to enable, [website] then click Manage:
   a. Transaction notification – get notified on your transaction status
   b. Account notification – get notified on your account status and activities

i. Tap/Click the account you’d like to enable account notifications
ii. Select if you’d like to enable Balance or Debit and Credit account notifications
To set the amount for Balance notifications: 
[App] Tap Amount, enter the amount you’d like to get notified, then tap Save 
[Website] Click the pencil icon beside the amount, enter the amount you’d like to get notified, then click the check mark to save.

To disable notifications:

1. Once you’re logged in, tap/click the bell icon at the [app] upper right corner / [website] upper right, beside the user profile icon
2. On the Notifications screen, tap/click the settings icon at the upper right corner
3. On the Manage Notifications screen, select the notification feature you’d like to disable, [website] then click Manage:
   a. Transaction notification – get notified on your transaction status
   b. Account notification – get notified on your account status and activities

i. Tap the account you’d like to disable account notifications
ii. Select if you’d like to disable Balance or Debit and Credit account notifications

Just follow these steps to view advisories/announcements in the BDO Online app or website:

1. Once you’re logged in, tap/click the bell icon at the [app] upper right corner / [website] upper right, beside the user profile icon
2. On the Notifications screen, tap the message you would like to view

Just follow these steps to Send Money using your account number:

App

1. Once you’re logged in, tap Send Money
2. Choose the transaction type:
   a. Own account - Send to your own BDO account
   b. Any BDO account - Send to another person’s BDO account
   c. Other banks and wallets - Send to other local banks and mobile wallets via InstaPay or PESONet*
   d. Choose the schedule type** and fill out the required details, then tap Send
3. Review your details, then tap Confirm to send immediately or Schedule to schedule the transaction for later or as recurring.
4. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN
5. You may Save Image or Share the successful transaction confirmation page

After a payment, you can tap Favorite at the lower right corner of the success screen to save your receiver details. Next time you pay, just select from your favorite receivers so that you don’t need to enter the details anymore.

Website

1. Once you’re logged in, click Send Money
2. Choose the transaction type:
   a. Own account - send to your own BDO account
   b. Any BDO account - send to another person’s BDO account
   c. Other banks and wallets - send to other local banks and mobile wallets via InstaPay or PESONet*
d. Wire Transfer – send to other local and foreign banks in any currency from your US Dollar account
3. Choose the schedule type** and fill out the required details, then click Send
4. Review your details, then click Confirm to proceed to authorizing your transaction, or click Edit to go back to the previous page and update your transaction details as necessary
5. Enter the OTP (One-Time PIN) sent to your registered mobile number, then click Submit
6. You may Print the successful transaction confirmation page

After a payment, you can click Favorite at the upper right corner (beside Print) of the success screen to save your receiver details. Next time you pay, just select from your favorite receivers so that you don’t need to enter the details anymore.

*Double-check all the details. For these transactions, account number matching is sufficient for the implementation. BDO shall not be responsible for its reliance on account number matching. ** “Now” to send money immediately, “Later” or “Recurring” to schedule the transaction for later or as recurring. Scheduled transactions are only available for Send Money to own account, to any BDO account and to other banks and wallets via InstaPay.

Just follow these steps to Send Money via QR (via the BDO Online app only):

1. Once you’re logged in, tap QR, then Send Money
2. Choose the transaction type:
   a. [iOS] Upload QR Code from Photos / [Android] Upload QR code from Gallery - Import the QR code from your Photos or Gallery
   b. Scan QR code - Scan the QR code of the destination account
3. Fill out the required details, then tap Send
4. Review your details, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

You can Send Money* to any of the following:

1. Your own other BDO PHP, or USD, or third currency Savings and Checking Accounts (same currency transfer or USD to PHP)
2. Another person’s BDO PHP, USD or third currency Savings or Checking Account*
3. Other local banks and mobile wallets via InstaPay or PESONet**
4. Other local or foreign banks via Wire Transfer***

You can Send Money to other banks and wallets via InstaPay or PESONet using the recipient’s account number by following these steps:

App

1. Once you’re logged in, tap Send Money, then Other Banks and Wallets
2. Tap the Send to field to select your recipient’s bank and whether to Send Money via InstaPay or PESONet:
   a. InstaPay – Send Money real-time of up to PHP 50,000
   b. PESONET* – Send Money up to PHP 500,000 on the same day**
3. Choose the schedule type*** and fill out the other required details, then tap Send. For PESONet transactions, make sure to provide the receiver’s complete first name and last name
4. Review your details, then tap Confirm to send immediately or Schedule to schedule the transaction for later or as recurring. Scheduled Send Money transactions to other banks and wallets are only available for InstaPay transfers.
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

Website

1. Once you’re logged in, click Send Money, then Other Banks and Wallets
2. Click the Send to field to select your recipient’s bank and whether to Send Money via InstaPay or PESONet:
   a. InstaPay – Send Money real-time of up to PHP 50,000
   b. PESONET* – Send Money up to PHP 500,000 on the same day**
3. Choose the schedule type*** and fill out the other required details, then click Send. For PESONet transactions, make sure to provide the receiver’s complete first name and last name
4. Review your details, then click Confirm to proceed to authorizing your transaction, or click Edit to go back to the previous page and update your transaction details as necessary. 
5. Enter the OTP (One-Time PIN) sent to your registered mobile number, then click Submit
6. You may Print the successful transaction confirmation page

*Covers personal accounts only.
**Transactions made after 3:00 PM, on weekends and holidays will be processed on the next banking day.
*** “Now” to send money immediately, “Later” or “Recurring” to schedule the transaction for later or as recurring. Scheduled transactions are only available for Send Money to other banks and wallets via InstaPay.

You can also Send Money to other banks and wallets via InstaPay using the recipient’s QR code (via the BDO Online app only). Just follow these steps:

1. Once you’re logged in, tap QR, then Send Money
2. Choose the transaction type:
   a. [iOS] Upload QR Code from Photos / [Android] Upload QR code from Gallery - import the QR code from your Photos or Gallery
   b. Scan QR code - scan the QR code of the destination account
3. Fill out the required details, then tap Send
4. Review your details, then tap Confirm
5. Confirm your transaction with Face ID/Touch ID/Fingerprint or by entering your 6-digit PIN

Transactions made on or before 3:00 PM will be processed on the same day. Transactions made after 3:00 PM, on weekends, and holidays will be processed on the next banking day.

The actual crediting of funds to the receiver’s account depends on the receiving bank’s processing schedule.

You can Send Money to another US Dollar account of a local or foreign bank using your USD Savings account via Wire Transfer* by following these steps:

1. Once you’re logged in, select Send Money, then Wire Transfer
   
2. Select Other Local Bank or Foreign Bank
   
3. Fill out the required details**, then select Send. For transactions bound for Europe and Middle East countries, indicate the International Bank Account Number (IBAN) in the Beneficiary account number.
4. Review transaction details, then select Confirm
5. Enter the OTP (One-Time PIN) sent to your registered mobile number, then click Submit to submit transaction request.
6. You may Print the successful transaction confirmation page

Upon successful submission of Wire Transfer request, the amount to be sent, service fees, and remittance charges (if any), will be debited from your account. While funds will be credited to the recipient account within 3-5 banking days if transaction details have no discrepancies. The transaction/request date is already counted as 1 banking day, if the request was made on or before 12 PM.

You can save the receiver’s details as a favorite to make future Send Money transactions easier. Just follow these steps after sending money:

App

1. On the success screen of your Send Money to Any BDO account or Send Money to Other banks and wallets transaction, tap Favorite at the lower right corner (beside Save Image and Share)
2. Enter your preferred Favorite nickname, then tap Save
3. You will get acknowledged when the details are successfully saved to favorites
4. On your next transaction, just tap Select from Favorites on the input transaction details screen and choose the receiver’s details you wish to Send Money to

Website

1. On the success screen of your Send Money to Any BDO account, Send Money to Other banks and wallets or Send Money via Wire Transfer transaction, click Favorite at the upper right corner (beside Print)
2. Enter your preferred Favorite nickname, then click Save
3. You will get acknowledged when the details are successfully saved to favorites
4. On your next transaction, just click Select from Favorites on the input transaction details screen and choose the receiver’s details you wish to Send Money to

You can also add them manually through these steps:

App

1. Once you're logged in, tap More, then Manage Favorites
2. Tap Send Money to Any BDO Account or Send Money to Other Banks and Wallets
3. Tap the + icon at the upper right corner
4. Enter the required details, then tap Save

You will get acknowledged when the newly added Send Money recipient is successfully saved to favorites.

Website

1. Once you're logged in, click More, then Manage Favorites
2. Click Send Money to Any BDO Account, or Send Money to Other Banks and Wallets or Send Money via Wire Transfer
   
3. Click Add Favorite 
4. Enter the required details, then click Save

You will get acknowledged when the newly added Send Money recipient is successfully saved to favorites.

To edit the details of your saved Send Money recipient, just follow these steps:

1. Once you’re logged in, tap/click More, then Manage Favorites
2. Tap/Click Send Money to Any BDO Account or Send Money to Other Banks and Wallets or Send Money via Wire Transfer*
   
3. Choose the favorite receiver you would like to update, then tap/click Edit
4. Enter the new details, then tap/click Save
   
   You will get acknowledged when the updated details are successfully saved to favorites.

To delete a receiver from your favorites, just follow these steps:

1. Once you’re logged in, tap/click More, then Manage Favorites
2. Tap/Click Send Money to Any BDO Account or Send Money to Other Banks and Wallets or Send Money via Wire Transfer*
   
3. Choose the favorite receiver you would like to permanently delete, then either:
   a. [App] Swipe left on the chosen receiver, then tap X, or
   b. [App and Website] Tap/Click the receiver, then Delete
4. Tap/Click Delete to confirm the deletion of saved favorite

*Available on the BDO Online website only

Here are the daily transaction limits for Send Money:

1. To own BDO account
   a. PHP to PHP, USD to USD or same third currencies– up to your available balance
   b.USD to PHP – USD 5,000*
2. To another person's BDO account**
   a. PHP to PHP - PHP 500,000
   b. Other currencies – depends on the currency (see Limits and Fees - Send Money to Any BDO Account (Same Foreign Currency))
3. To other local banks and mobile wallets via InstaPay – PHP 50,000***
   a. Via InstaPay - PHP 50,000***
   b. Via PESONet – PHP 500,000****
4. To other local banks or foreign banks via Wire Transfer***** – up to your available balance

1. Once you’re logged in, click Send Money, then Wire Transfer
2. Select Wire Transfer Transaction Status

Yes, you can Send Money from your own USD account to your own PHP account.