How to be smarter than a scammer
Identify
Is the message triggering panic? Requires you to act fast and has a link? If you say yes to all these, it's a scam.
Avoid
Take extra measures to protect your personal info to avoid getting scammed. Don't click links and never share your OTP.
Prevent
In case of a fraud experience, reset your online banking password and lock your card on BDO Online. Call us at (02) 8888-0000.Â
Follow these tips to protect your account
Download and use the official BDO apps and websites only.
Create a strong password and change it frequently.
DO NOT click links no matter who the sender is.
How BDO protects your financial information
24/7 Transaction Monitoring
BDO sends a text message to your registered mobile number in case an unknown device is being used to access your account, or when a money transfer transaction to other local banks is being made.Â
Add Device/Send Money SMS confirmation
For your protection, the Bank may also try to reach you via call or text message in case there are unusual transactions made on your account. ​
Here's what to do in case your account gets compromised:
If you receive an alert from BDO or BDO Alert for a transaction you did not make, reply to the text message to block your card.Â
Call BDO Contact Center immediately at (+632) 8888-0000​.
Explore More
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline:Â (+632) 8840-7000
BDO Contact Center:
Hotline:Â (+632) 8888-0000
Outside Metro Manila
(PLDT/Globelines): #8888-0000
(For landline only, press # followed by 8888-0000)
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International Toll-Free:
Send a message to this channel for account-related concerns.
For scams, fraud, or lost/stolen cards, call the BDO Customer Contact Center at (02) 8888-0000. To report phishing attempts, email us at reportphish@bdo.com.ph.
