Online Banking Security
Always remember:
Always use the official BDO apps or go to www.bdo.com.ph. Download apps only through Google Play Store, App Store, or Huawei AppGallery.
Create a strong password and change it frequently. Use a unique 6-digit mobile login PIN that you don't use in any other account or service.
Avoid clicking links from random emails and text messages asking you to take action on your account. These are likely fraudulent attempts to obtain your personal information.
Here's what to do in case your account gets compromised:
If you receive an alert from BDO or BDO Alert for a transaction you did not make, you can reply to the text message to block your card. Follow the instructions in the message. Example: Text BDOOB UN NO <reference number> to 225678. Call BDO Contact Center immediately at (02) 8631-8000.
How BDO protects your financial info
24/7 Transaction Monitoring
BDO sends a text message to your registered mobile number in case an unknown device is being used to access your account, or when a money transfer transaction to other local banks is being made.
Add Device/Send Money SMS confirmation
For your protection, the Bank may also try to reach you via call or text message in case there are unusual transactions made on your account.
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000
BDO Contact Center:
This channel is dedicated to handling the following concerns only:
- Updating of registered online banking contact information while overseas
- Facilitating online banking enrollments while overseas
- Reporting of phishing attempts and/or data privacy issues
The above-listed concerns shall be responded to within one (1) to two (2) days.
