Online Banking Security

We're here to help you be smarter than a scammer!

Be informed

We're here to arm you with information against online scams, how to spot a scam, and how to avoid getting scammed.

Be protected

With so many scams going on out there, it's challenging to know which ones to avoid. We're here to tell you what to do in case you fall victim to one of their traps.

Be heard

We're always ready to listen for any reports or information that you can share, and always ready to help should you need it.

How BDO protects your financial info

24/7 Transaction Monitoring

BDO sends a text message to your registered mobile number in case an unknown device is being used to access your account, or when a money transfer transaction to other local banks is being made.

Add Device/Send Money SMS confirmation

For your protection, the Bank may also try to reach you via call or text message in case there are unusual transactions made on your account.

Always remember:

Always use the official BDO apps or go to www.bdo.com.ph. Download apps only through Google Play Store, App Store, or Huawei AppGallery.

Create a strong password and change it frequently. Use a unique 6-digit mobile login PIN that you don't use in any other account or service.

Don't click links from random emails and text messages asking you to take action on your account. These are likely fraudulent attempts to obtain your personal information.

Here's what to do in case your account gets compromised:

If you receive an alert from BDO or BDO Alert for a transaction you did not make, you can reply to the text message to block your card. Follow the instructions in the message. Example: Text BDOOB UN NO <reference number> to 225678. Call BDO Contact Center immediately at (+632) 8888-0000.

Contact us

BDO Corporate Center:

7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000

BDO Contact Center:

Hotline: (+632) 8888-0000

Outside Metro Manila

(PLDT/Globelines): #8888-0000

(For landline only, press # followed by 8888-0000)

International Toll-Free:

(IAC)+800-8-CALLBDO (2255-236)

(See list of IAC here)

callcenter@bdo.com.ph

This channel is dedicated to handling online banking enrollment and/or updating of registered online banking contact information of overseas clients. For phishing reports, please send the email to reportphish@bdo.com.ph.

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