Online Banking Security
Always remember:
Always use the official BDO apps or go to www.bdo.com.ph. Download apps only through Google Play Store, App Store, or Huawei AppGallery.​
Create a strong password and change it frequently. Use a unique 6-digit mobile login PIN that you don't use in any other account or service.​
Don't click links from random emails and text messages asking you to take action on your account. These are likely fraudulent attempts to obtain your personal information.​
Here's what to do in case your account gets compromised:
If you receive an alert from BDO or BDO Alert for a transaction you did not make, you can reply to the text message to block your card. Follow the instructions in the message. Example: Text BDOOB UN NO <reference number> to 225678.​ Call BDO Contact Center immediately at (02) 8631-8000​.
How BDO protects your financial info
24/7 Transaction Monitoring
BDO sends a text message to your registered mobile number in case an unknown device is being used to access your account, or when a money transfer transaction to other local banks is being made.Â
Add Device/Send Money SMS confirmation
For your protection, the Bank may also try to reach you via call or text message in case there are unusual transactions made on your account. ​
Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline:Â (+632) 8840-7000
BDO Contact Center:
Hotline:Â (+632) 8888-0000
Outside Metro Manila
(PLDT/Globelines): #8888-0000
(For landline only, press # followed by 8888-0000)
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International Toll-Free:
This channel is dedicated to handling online banking enrollment and/or updating of registered online banking contact information of overseas clients. For phishing reports, please send the email to reportphish@bdo.com.ph.
