Get familiar with the various techniques that scammers use to get you to share personal information and steal money from your account. Remember: If you receive any of these messages, report them immediately by forwarding the email to email@example.com or the text message to 22567888.
Examples of Scam Texts
Fake 'blocked account' advisory
Fake 'unauthorized transaction' alert
Fake 'suspicious activity' alert
Fake 'multiple failed transactions' alert
Fake 'suspended card' alert
Fake 'account under investigation' alert
Examples of Scam Emails
Fake bank email on 'record keeping'
'Lucky winner' email scam
Fake bank email on an 'unknown purchase'
Fake 'change registered number' alert
Fake 'update your account info' alert
Fake alert on 'new online system'
Fake 'fund transfer' alert
Common Phone Call Scams
Fake 'waived annual fee' promo
Scam call from a fake bank representative
Scam call involving a 'job application'
Credit card points in exchange for private info
Scam regarding an 'unauthorized transaction'
Examples of Social Media Scams
Fake BDO pages (always look for the verified badge)
Fake customer service channels
Fake 'live agents'
Fake BDO 'job opening'
Money mule scam
Fake investment offers
Fake 'account recovery' assistance
This channel is dedicated to handling the following concerns only:
- Updating of registered online banking contact information while overseas
- Facilitating online banking enrollments while overseas
- Reporting of phishing attempts and/or data privacy issues
The above-listed concerns shall be responded to within one (1) to two (2) days.