We're here to help you be smarter than a scammer!
Be informed
We're here to arm you with information against online scams, how to spot a scam, and how to avoid getting scammed.
Be protected
With so many scams going on out there, it's challenging to know which ones to avoid. We're here to tell you what to do in case you fall victim to one of their traps.
Be heard
We're always ready to listen for any reports or information that you can share, and always ready to help should you need it.
These are the email addresses and sender names we use in our official notifications, advisories, and marketing. Use it to check if an email is real or fake! Report suspicious emails to reportphish@bdo.com.ph​
Always remember:
Check both the sender name and email address, and make sure they're included in the list below.​
We will never send links via email, SMS, and Viber. If it has a link, it's likely a scam so don't click!
| Â | Â | Â |
| SENDER NAMES | EMAIL ADDRESS | PURPOSE |
|---|---|---|
| BDO | accountreports@bdo.com.ph | Notifications |
| BDO | accountreportssg@bdounibank.com.sg | Notifications |
| BDO | admin@bdo.com.ph | Notifications |
| BDO | application-referrals@bdo.com.ph | Notifications |
| BDO | autoloan-busdev@bdo.com.ph | Notifications |
| BDO | autoloan-noreply@bdo.com.ph | Notifications |
| BDO | autoloan-operations@bdo.com.ph | Notifications |
| BDO | averonholdings-accounting@bdo.com.ph | Notifications |
| BDO | bdo.foundation@bdo.com.ph | Notifications |
| BDO | bdocards-noreply@bdo.com.ph | Notifications |
| BDO | BDOCheckout-signup-noreply@bdo.com.ph | Notifications |
| BDO | bdoesoa-noreply@bdo.com.ph | Notifications |
| BDO | bdofoundation-accounting@bdo.com.ph | Notifications |
| BDO | bdo-installmentcard@bdo.com.ph | Notifications |
| BDO | bdoinsure-comptrollership@bdo.com.ph | Notifications |
| BDO | bdoinsure-operations@bdo.com.ph | Notifications |
| BDO | bdolife@ops.bdo.com.ph | Notifications |
| BDO | bdoloans-noreply@bdo.com.ph | Notifications |
| BDO | bdomerchants@bdo.com.ph | Notifications |
| BDO | BDONetworkBankOnlineBanking@bdonetworkbank.com.ph | Notifications |
| BDO | BDOOnlineBanking-noreply@bdo.com.ph | Notifications |
| BDO | bdopay-merchantapplications@bdo.com.ph | Notifications |
| BDO | bdoprime@bdo.com.ph | Notifications |
| BDO | bdorental-accounting@bdo.com.ph | Notifications |
| BDO | bdorewards-operations@bdo.com.ph | Notifications, Advisories |
| BDO | bdosec-customercare@bdo.com.ph | Notifications |
| BDO | bdosec-sales@bdo.com.ph | Notifications |
| BDO | bdosecurities@bdo.com.ph | Notifications |
| BDO | bdosoa-noreply@bdo.com.ph | Notifications |
| BDO | bdostrategicholdings-accounting@bdo.com.ph | Notifications |
| BDO | bdotigfinancial-reports-operations@bdo.com.ph | Notifications |
| BDO | billspayment-requestform@bdo.com.ph | Notifications |
| BDO | bir-registration@bdonetworkbank.com.ph | Notifications |
| BDO | card-application@bdo.com.ph | Notifications |
| BDO | cards-news@bdo.com.ph | Notifications |
| BDO | cards-restructuring@bdo.com.ph | Notifications |
| BDO | cashagad-enrollment@bdo.com.ph | Notifications |
| BDO | cashagad-helpdesk@bdo.com.ph | Notifications |
| BDO | cashagad-implementation@bdo.com.ph | Notifications |
| BDO | cashagad-marketing@bdo.com.ph | Notifications |
| BDO | cashmgtservices-businessonline@bdo.com.ph | Notifications |
| BDO | ccu_postapp@bdo.com.ph | Notifications |
| BDO | ccu_preapp@bdo.com.ph | Notifications |
| BDO | chinadesk@bdo.com.ph | Notifications |
| BDO | client-suitability-assessment@bdo.com.ph | Notifications |
| BDO | cms-sme@bdo.com.ph | Notifications |
| BDO | cms-sme-implementation@bdo.com.ph | Notifications |
| BDO | collections-prerecoveryunit@bdo.com.ph | Notifications |
| BDO | collections-quality@bdo.com.ph | Notifications |
| BDO | collections-tqi@bdo.com.ph | Notifications |
| BDO | compliance-japan@bdo.com.ph | Notifications |
| BDO | creditcard_activation@bdo.com.ph | Notifications |
| BDO | creditcardactivation@bdo.com.ph | Notifications |
| BDO | creditcard-application@bdo.com.ph | Notifications |
| BDO | creditcard-apply@bdo.com.ph | Notifications |
| BDO | creditcard-completion@bdo.com.ph | Notifications |
| BDO | creditcard-documents@bdo.com.ph | Notifications |
| BDO | creditcard-online@bdo.com.ph | Notifications |
| BDO | creditcard-public@bdo.com.ph | Notifications |
| BDO | creditcard-requirements@bdo.com.ph | Notifications |
| BDO | creditcard-submission@bdo.com.ph | Notifications |
| BDO | creditcard-website@bdo.com.ph | Notifications |
| BDO | creditcardservicedesk@bdo.com.ph | Notifications |
| BDO | credit-cards-fulfillment-unit@bdo.com.ph | Notifications |
| BDO | customercare.docs@bdo.com.ph | Notifications |
| BDO | customerfeedback@bdo.com.ph | Notifications |
| BDO | customerservice_bnb@bdonetworkbank.com.ph | Notifications |
| BDO | data_protection_officer_bdocapital@bdo.com.ph | Notifications |
| BDO | dataprotectionoffice-bdofinance@bdo.com.ph | Notifications |
| BDO | debitcard-servicedesk@bdo.com.ph | Notifications |
| BDO | digitalbanking-servicedesk@bdo.com.ph | Notifications |
| BDO | esoa@bdonetworkbank.com.ph | Notifications |
| BDO | ereceipt-noreply@bdolife.com.ph | Notifications |
| BDO | fraud-cases-management@bdo.com.ph | Notifications |
| BDO | fraud-investigations@bdo.com.ph | Notifications |
| BDO | help-bdofinance@bdo.com.ph | Notifications |
| BDO | help-Japanese@bdo.com.ph | Notifications |
| BDO | homeloan@bdo.com.ph | Notifications |
| BDO | HomeLoans_docs@bdo.com.ph | Notifications |
| BDO | homeloan-noreply@bdo.com.ph | Notifications |
| BDO | homeloan-update@bdo.com.ph | Notifications |
| BDO | Home-Wholesale-Collections@bdo.com.ph | Notifications |
| BDO | info-japanese@bdo.com.ph | Notifications |
| BDO | installmentcard@bdo.com.ph | Notifications |
| BDO | IT-governance@bdo.com.ph | Notifications |
| BDO | ivoryhomes-accounting@bdo.com.ph | Notifications |
| BDO | koreadeskhelpdesk@bdo.com.ph | Notifications |
| BDO | loans-news@bdo.com.ph | Notifications |
| BDO | loans-noreply@bdo.com.ph | Notifications |
| BDO | merchant-application@bdo.com.ph | Notifications |
| BDO | merchant-documentation@bdo.com.ph | Notifications |
| BDO | merchant-signup@bdo.com.ph | Notifications |
| BDO | msme-referral@bdonetworkbank.com.ph | Notifications |
| BDO | msme-customerservice@bdonetworkbank.com.ph | Notifications |
| BDO | msme-collections@bdonetworkbank.com.ph | Notifications |
| BDO | nashvilleholdings-accounting@bdo.com.ph | Notifications |
| BDO | online-accountapplication@bdo.com.ph | Notifications |
| BDO | online-application@bdo.com.ph | Notifications |
| BDO | online-banking@bdo.com.ph | Notifications |
| BDO | onlinebanking@bdonetworkbank.com.ph | Notifications |
| BDO | online-branch-mmeast@bdo.com.ph​ | Notifications |
| BDO | online-branch-mmnorth@bdo.com.ph​ | Notifications |
| BDO | online-branch-mmsouth@bdo.com.ph​ | Notifications |
| BDO | online-branch-mmwest@bdo.com.ph | Notifications |
| BDO | online-branch-nluzon@bdo.com.ph | Notifications |
| BDO | online-branch-sluzon@bdo.com.ph​ | Notifications |
| BDO | online-branch-vizmin@bdo.com.ph​ | Notifications |
| BDO | online-merchant-support@bdo.com.ph | Notifications |
| BDO | onlinecreditcard-application@bdo.com.ph | Notifications |
| BDO | operations@bdounibank.com.sg | Notifications |
| BDO | pera@bdo.com.ph | Notifications |
| BDO | product-application@bdo.com.ph | Notifications |
| BDO | projectalpheus@bdo.com.ph | Notifications |
| BDO | projectbillions@bdo.com.ph | Notifications |
| BDO | psmd-payments-services@bdo.com.ph | Notifications |
| BDO | psmd-payments-telco@bdo.com.ph | Notifications |
| BDO | salaryloans@bdonetworkbank.com.ph | Notifications |
| BDO | salaryloans-collections@bdonetworkbank.com.ph | Notifications |
| BDO | salaryloansprocessing-cebu@bdonetworkbank.com.ph | Notifications |
| BDO | securitiesoperations@bdo.com.ph | Notifications |
| BDO | submitdocs@bdo.com.ph | Notifications |
| BDO | supplementary-application@bdo.com.ph | Notifications |
| BDO | supplementary-apply@bdo.com.ph | Notifications |
| BDO | survey.customerservice@bdonetworkbank.com.ph | Notifications |
| BDO | bdo-onlineaccountofficer@bdo.com.ph | Additional Document Request |
| BDO | bdopremiumservices@bdo.com.ph | Notifications |
| Â | Â | Â |
| BDO Alert | advisory-noreply@bdo.com.ph | Fraud Advisories |
| BDO Alert | cashagad-marketing@bdo.com.ph | Fraud Advisories |
| BDO Alert | cashmgtservices-businessonline@bdo.com.ph | Fraud Advisories |
| BDO Alert | chinadesk@bdo.com.ph | Fraud Advisories |
| BDO Alert | credit-fraud-detections@bdo.com.ph | Fraud Advisories |
| BDO Alert | debit-fraud-detections@bdo.com.ph | Fraud Advisories |
| BDO Alert | digital-fraud-detections@bdo.com.ph | Fraud Advisories |
| BDO Alert | help-Japanese@bdo.com.ph | Fraud Advisories |
| BDO Alert | koreadeskhelpdesk@bdo.com.ph | Fraud Advisories |
| BDO Alert | online-banking@bdo.com.ph | Fraud Advisories |
| Â | Â | Â |
| BDO Deals | bdorewards-operations@bdo.com.ph | Promos |
| BDO Deals | cashmgtservices-businessonline@bdo.com.ph | Promos |
| BDO Deals | bdocards-noreply@bdo.com.ph | Promos |
| BDO Deals | cards-deals@bdo.com.ph | Promos |
| BDO Deals | loans-news@bdo.com.ph | Promos |
| BDO Deals | online-banking@bdo.com.ph | Promos |
| Â | Â | Â |
| BDO OTP | cashmgtservices-businessonline@bdo.com.ph | One-Time PIN |
| Â | Â | Â |
| BDO Life | bdolifeonline-noreply@bdolife.com.ph | Notifications |
| BDO Pay | bdopay-noreply@bdo.com.ph | Notifications |
| reportphish@bdo.com.ph | reportphish@bdo.com.ph | Phishing Reports |
| BDO Cash Management Services | smecashmanagement-businesssolutions@bdo.com.ph | Notifications |
| Â | Â | Â |
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Contact us
BDO Corporate Center:
7899 Makati Avenue Makati City 0726, Philippines Trunkline:Â (+632) 8840-7000
BDO Contact Center:
Hotline:Â (+632) 8888-0000
Outside Metro Manila
(PLDT/Globelines): #8888-0000
(For landline only, press # followed by 8888-0000)
Â
International Toll-Free:
Send a message to this channel for account-related concerns.
For scams, fraud, or lost/stolen cards, call the BDO Customer Contact Center at (02) 8888-0000. To report phishing attempts, email us at reportphish@bdo.com.ph.
