Search Frequently Asked Questions
Title
Can I add a challenge question?
Body
Yes. Simply do the following steps:
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Login to BDO Online Banking, go to “Profile Maintenance” > “Customer Information” > “Update Challenge Question”.
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Click on the “Add a Challenge Question” icon.
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Choose and answer your Challenge Question.
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Click “Submit” then “OK”.
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An approval code will be sent to your registered email address.
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Check your email and take note of the approval code provided.
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Go back to your BDO Online Banking account and click on the “Approval Code” icon (green checkmark) found on the upper right side of the screen.
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Click on the “Input Code” icon (pencil) and enter the approval code sent to your email to successfully update your challenge questions.