Search Frequently Asked Questions


Can I add a challenge question?


Yes. Simply do the following steps:

  1. Login to BDO Online Banking, go to “Profile Maintenance” > “Customer Information” > “Update Challenge Question”.

  2. Click on the “Add a Challenge Question” icon.

  3. Choose and answer your Challenge Question.

  4. Click “Submit” then “OK”.

  5. An approval code will be sent to your registered email address.

  6. Check your email and take note of the approval code provided.

  7. Go back to your BDO Online Banking account and click on the “Approval Code” icon (green checkmark) found on the upper right side of the screen.

  8. Click on the “Input Code” icon (pencil) and enter the approval code sent to your email to successfully update your challenge questions.