Protection and Account Security

Phishing, often used with a counterfeit email, is the act of sending an email claiming to be from a legitimate, trustworthy entity. It is meant to deceive the unsuspecting recipient into divulging confidential information such as password, credit card numbers, and bank account information after directing the user to visit a specified website. The website, no matter how similar it is to the real website, is not genuine and was set up only as an attempt to steal the user's information.

What to do?

1. Never provide any Account Information via e-mail or other means.
2. Never click on the links provided. To ensure that you are directed to the BDO website, type in www.bdo.com.ph on your internet browser and select Online Banking Log-in.
3. In case the requested information had already been provided, immediately change your password through the official BDO Online Banking website https://online.bdo.com.ph and request for replacement and change in card number.

OFFICIAL E-MAIL COMMUNICATION:
All our official communications are made through BDO official email addresses, i.e. , where xxxx is either the name of the unit or the name of the bank personnel sending the email. If you are doubtful of the content of the email, you may call our BDO Customer Contact Center. BDO will not send advisory or announcements through public email addresses such as Yahoo, Hotmail, G-mail and etc.

OFFICIAL CONTACT NUMBERS of BDO Customer Contact Center:
Metro Manila: 631-8000
 
Domestic Toll-Free:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globe)
International Toll-Free: (International Access Code)-800-8-6318000

OFFICIAL WEBSITES:
BDO Website: www.bdo.com.ph
BDO Online Banking website: https://online.bdo.com.ph

You can avoid being a victim by observing the following tips:

1. Change password regularly and use strong passwords which are combination of alpha numeric and special characters (e.g. *,$,#,etc.).
2. Never use the same passwords that you use for your online banking and your social network account.
3. Never list your personal information (complete name, birthday, and billing address, etc.) on your profile page. A common way for a fraudster to hack you financial or other account is to click on “Forgot your password?” link. Answers to the security questions should not be found in your personal profile.
4. Do not accept invites asking you to click a link to view someone else’s profile. You might be redirected to a phony site which imitates the legitimate site with messages that entice you to share your passwords or credit card numbers.

Other Fees And Charges