Keep your credit card secure
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Never share credit card details like your card number, expiry date, 3-digit security code or CVV, and your One-Time PIN (OTP).
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Keep your card in your possession at all times. Do not let others borrow or use your credit card. |
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Update your contact details regularly for easier communication with the bank on your account, transfers, and purchases. |
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Monitor your statement of account. Review purchases and transactions, and report inaccuracies or fraudulent transactions immediately. |
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Dispose your old cards properly. Ensure that the card expiry, CVV, magnetic strip, and chip are all punctured before disposal. |
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If your credit card gets lost or stolen, or you think it has been compromised, follow these steps to lock or report your card immediately. |
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Lock your card via BDO Online Banking. Log in to your account online. Go to My Accounts > Security Management > Switch to Lock |
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If you receive an alert from BDO or BDO-ALERT for a transaction you did not make, you can reply to the text message to block your card. Follow the instructions in the message. (Example: Text UB NO |
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Call BDO Contact Center immediately at (02) 8631-8000 |
Here's how we protect your personal and financial information
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CHIP Technology
All BDO Credit Cards are equipped with EMV chip cards, making in-store transactions more secure.
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3D Secure FacilityFor online transactions, a One-Time PIN (OTP) is sent to your registered mobile number for multi-factor authentication. |
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24/7 MonitoringFor your protection, the Bank may try to reach you via call or text message in case there are unusual transactions made on your account. |
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Lock/Unlock Credit Card ServicesLog in to your BDO Online Banking account to lock or unlock your Credit Card anytime. Log in to your account online, click My Accounts > Security Management, then switch between Lock or Unlock. |
