PersonalBusiness
Keep your credit card secure
![]() |
Never share credit card details like your card number, expiry date, 3-digit security code or CVV, and your One-Time PIN (OTP).
|
![]() |
Keep your card in your possession at all times. Do not let others borrow or use your credit card. |
![]() |
Update your contact details regularly for easier communication with the bank on your account, transfers, and purchases. |
![]() |
Monitor your statement of account. Review purchases and transactions, and report inaccuracies or fraudulent transactions immediately. |
![]() |
Dispose your old cards properly. Ensure that the card expiry, CVV, magnetic strip, and chip are all punctured before disposal. |
If your credit card gets lost or stolen, or you think it has been compromised, follow these steps to lock or report your card immediately. |
|
Lock your card via BDO Online Banking. Log in to your account online. Go to My Accounts > Security Management > Switch to Lock |
|
If you receive an alert from BDO or BDO-ALERT for a transaction you did not make, you can reply to the text message to block your card. Follow the instructions in the message. (Example: Text UB NO |
![]() |
Call BDO Contact Center immediately at (02) 8631-8000 |
Here's how we protect your personal and financial information
|
CHIP Technology
All BDO Credit Cards are equipped with EMV chip cards, making in-store transactions more secure.
|
|
3D Secure FacilityFor online transactions, a One-Time PIN (OTP) is sent to your registered mobile number for multi-factor authentication. |
![]() |
24/7 MonitoringFor your protection, the Bank may try to reach you via call or text message in case there are unusual transactions made on your account. |
![]() |
Lock/Unlock Credit Card ServicesLog in to your BDO Online Banking account to lock or unlock your Credit Card anytime. Log in to your account online, click My Accounts > Security Management, then switch between Lock or Unlock. |
and with email address consumeraffairs@bsp.gov.ph, and webchat at www.bsp.gov.ph.
For concerns, please visit any BDO branch nearest you, or contact us thru our 24x7 hotline (+632) 8631-8000 or email us via callcenter@bdo.com.ph.
Deposits are insured by PDIC up to P500,000 per depositor.
The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc.
BDO Unibank, Inc. © 2012. All Rights Reserved