Contact Us

Customer Contact Center:

Please indicate in the Email Subject:

"Bank" - for checking account, savings account and other banking related concerns
"Credit Cards" - for credit card related concerns


Metro Manila:                   (+632) 8631-8000

Domestic Toll-Free Nos:1800-10-631-8000 (PLDT)
                                           1800-3-631-8000 (Digitel)
                                           1800-5-631-8000 (Bayantel)
                                           1800-8-631-8000 (Globelines)

International Toll-Free Nos.:  IAC +800-8-631-8000

Click here for the list of International Access Codes
Please use a landline when calling our Toll Free numbers to avoid incurring telephone charges.
BDO Corporate Center:
7899 Makati Avenue
Makati City 0726, Philippines
Trunkline: (+632) 8840-7000

Investor Relations & Corporate Planning:
Luis S. Reyes, Jr.
(+632) 88407142; (+632) 88407000 local 37142; 36069   

Richard R. Tan

(+632) 88784809; (+632) 88407000 local 34809; 32549



For concerns, please go to your branch of account, or call Customer Contact Center at (02) 8631-8000. To learn more about BDO Customer Assistance Mechanism, please visit            


Service Advisory:




Our Contact Center is experiencing unprecedented high call volume. As we are operating with a limited workforce, priority will be given to customers calling to report a lost or stolen card and disputed transactions.


To avoid the queue, we recommend that you call us during off peak times: 4pm to 12mn, Mondays to Sundays.


As we work to resume normal operations, our email services will continue to be temporarily unavailable.  As an alternative, we recommend that you call us during our off peak hours of 4pm to 12mn, Mondays to Sundays.



Reporting a lost or stolen card

  • You may temporarily lock your credit or debit card through the security management tab in our BDO Online Banking or BDO Mobile App
  • Please call our Customer Service Hotline at 8631-8000 to report your lost or stolen card.


Transaction concerns

  • Click here for unauthorized debit card transaction concerns.   
  • Click here for unauthorized credit card transaction concerns.   
  • You may also report credit card transaction concerns through the customer service feature in our BDO Online Banking.

We apologize for this inconvenience, and encourage you to bank safely from home via BDO Online Banking or the BDO Mobile App.

Thank you for understanding.