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Contact Us

Home » Contact Us
To get instant answers to your top concerns regarding
Digital Banking, Credit Card Status, Remittance Request
and other BDO Products, we encourage you to chat with
us at BDO Unibank on Facebook Messenger. Just look for
the BDO Unibank account with a blue check mark on
Facebook Messenger!
 

Our Mobile App and Personal Online Banking are
available for self-service options such as debit card
lock/unlock, send money, pay bills, and change password.

 

BDO Contact Center:
 

Metro Manila:                   (+632) 8631-8000

Domestic Toll-Free Nos:1800-10-631-8000 (PLDT)
                                           1800-3-631-8000 (Digitel)
                                           1800-5-631-8000 (Bayantel)
                                           1800-8-631-8000 (Globelines)
                             
 

International Toll-Free Nos.:  IAC +800-8-631-8000

 

Click here for the list of International Access Codes
 
Please use a landline when calling our Toll Free numbers to avoid incurring telephone charges.
 

E-Mail:  callcenter@bdo.com.ph

This channel is dedicated to handling the following concerns only: 

  • Updating of registered online banking contact information while overseas
  • Facilitating online banking enrollments while overseas 
  • Reporting of phishing attempts and/or data privacy issues

The above-listed concerns shall be responded to within one (1) to two (2) days.

BDO Corporate Center:
7899 Makati Avenue
Makati City 0726, Philippines
Trunkline: (+632) 8840-7000
 
 

 

BDO Unibank is regulated by the Bangko Sentral ng Pilipinas with website at www.bsp.gov.ph.

Deposits are insured by PDIC up to P500,000 per depositor.

BDO Unibank, Inc. © 2012. All Rights Reserved

 

Service Advisory:

 

Reporting a lost or stolen card

  • You may temporarily lock your credit or debit card through the security management tab in our BDO Online Banking or BDO Mobile App
  • Please call our Customer Service Hotline at 8631-8000 to report your lost or stolen card.

 

Reporting transaction concerns

  • Click here for unauthorized debit card transaction concerns.   
  • Click here for unauthorized credit card transaction concerns.   
  • You may also report credit card transaction concerns through the customer service feature in our BDO Online Banking.

We encourage you to bank safely from home via BDO Online Banking or the BDO Mobile App.

Thank you for understanding.

 

BDO Unibank is regulated by the Bangko Sentral ng Pilipinas with contact number (+632) 8708-7087
and with email address consumeraffairs@bsp.gov.ph, and webchat at www.bsp.gov.ph.
For concerns, please visit any BDO branch nearest you, or contact us thru our 24x7 hotline (+632) 8631-8000 or email us via callcenter@bdo.com.ph.
The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc.
BDO Unibank, Inc. © 2012. All Rights Reserved