Contact Us

To get instant answers to your top concerns regarding

Digital Banking, Credit Card Status, Remittance Request

and other BDO Products, we encourage you to chat with

us at BDO Unibank on Facebook Messenger. Just look for

the BDO Unibank account with a blue check mark on

Facebook Messenger!

Our Mobile App and Personal Online Banking are
available for self-service options such as debit card
lock/unlock, send money, pay bills, and change password.

BDO Contact Center:

Metro Manila: (+632) 8631-8000

Domestic Toll-Free Nos:1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)

International Toll-Free Nos.: IAC +800-8-631-8000

Click here for the list of International Access Codes

Please use a landline when calling our Toll Free numbers to avoid incurring telephone charges.

E-Mail: callcenter@bdo.com.ph

Please be advised that the BDO email channel is dedicated to the following urgent concerns: reports of a lost or stolen card, transaction disputes or incidents of potential fraud.

In the E-Mail Subject, please indicate "Bank" for checking account, savings account and other banking related concerns, or "Credit Cards" for credit card related concerns.

BDO Corporate Center:
7899 Makati Avenue
Makati City 0726, Philippines
Trunkline: (+632) 8840-7000

Deposits are insured by PDIC up to P500,000 per depositor.

BDO Unibank is regulated by the Bangko Sentral ng Pilipinas with telephone no. (02) 8708-7087, email address consumeraffairs@bsp.gov.ph, and webchat at www.bsp.gov.ph.

Service Advisory:

Reporting a lost or stolen card

You may temporarily lock your credit or debit card through the security management tab in our BDO Online Banking or BDO Mobile App
Please call our Customer Service Hotline at 8631-8000 to report your lost or stolen card.

Reporting transaction concerns

Click here for unauthorized debit card transaction concerns.
Click here for unauthorized credit card transaction concerns.
You may also report credit card transaction concerns through the customer service feature in our BDO Online Banking.

We encourage you to bank safely from home via BDO Online Banking or the BDO Mobile App.

Thank you for understanding.

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