Advisory:

A More Secure Way to Log In is Coming!

Starting October 9, 2026, approve your login requests securely and conveniently through the BDO Online app.

Announcement
 
 
1. What is changing in the BDO Securities login process?
Starting October 9, 2026, BDO Securities will introduce Push Authentication as the default method for verifying login requests. This allows clients to approve login requests directly through the BDO Online app instead of entering an SMS OTP. The SMS OTP will remain available as an alternative authentication method.
 
2. What is Push Authentication?
Push Authentication is a secure login verification method that sends an approval request to your registered mobile device through the BDO Online app. You simply need to review the login details and approve the request to access your account.
 
3. How do I log in using Push Authentication?
  1. Log in to the BDO Securities website or app using your User ID and Password.
  2. Click "Continue" when prompted to approve the login through the BDO Online app.
  3. Wait for the authentication request to be sent to your registered mobile device.
  4. Open the BDO Online app and review the login request details.
  5. Verify that the code displayed in the BDO Online app matches the code shown on the BDO Securities login page.
  6. Tap "Approve" to authorize the login.
  7. Once approved, you will be granted access to your BDO Securities account.
4. Do I need to install an app?
Yes. You must have the BDO Online app installed on your mobile device and have notifications enabled to receive authentication requests.
 
5. How do I enable push notifications?
To enable push notifications: Settings -> Notifications -> BDO Online -> Allow Notifications
 
6. What should I do if I do not receive the authentication notification?
Please check the following:
  • Your mobile device is connected to the internet.
  • Notifications are enabled for the BDO Online app.
  • You are using your registered device.
If the issue persists, you may choose the SMS OTP option instead.
 
7. What happens if I decline the authentication request?
The login request will be rejected, and access to your account will not be granted. You may initiate a new login attempt when ready.
 
8. What happens if the authentication request expires?
The login attempt will fail, and you will need to start the login process again.
 
9. What should I do if I changed my mobile phone?
You need to install the BDO Online app on your new mobile device and register the device to receive Push Authentication requests.
 
10. Where will I receive the Push Authentication request if I have multiple devices?
You will receive the Push Authentication request on the mobile device where your BDO Online app is registered.
 
11. Do I need to approve the login request every time I access my BDO Securities account?
Yes. For security purposes, you will need to approve the login request through the BDO Online app each time you log in to your BDO Securities account.
 
12. Will the Forgot Password process change?
No. The Forgot Password process will continue to use SMS OTP verification.
 
13. Will this affect my current BDO Securities account?
No. This enhancement only changes the login verification method and does not affect your account information or trading activities.
 
14. If push notifications were already enabled on my existing BDO Online account prior to this implementation, is any action required on my part?
No. If push notifications are already enabled in your BDO Online app and you are using your registered mobile device, no further action is required. You will automatically be able to receive Push Authentication requests once the feature is implemented.
 
15. Who can I contact for assistance?
For inquiries and/or support, please contact BDO Securities through the following:
  • Hotline: (+632) 8840-7878
  • Email: bdosec-customercare@bdo.com.ph

Contact us

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BDO Securities Corporation

2/F BDO Towers Paseo,

8741 Paseo de Roxas Avenue, Salcedo Village, Bel-Air 1209

City of Makati, NCR-IV District, Philippines

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Customer Support Hotline

Metro Manila: +63 2 8840-7878

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For concerns, you may contact the BDO Securities Hotline at (+632) 8840-7878, Monday to Friday from 8:30 am to 5:00 pm, or email us via bdosec-customercare@bdo.com.ph. BDO Securities is a PSE and PDEx Trading Participant, an SCCP and SIPF Member, and is regulated by the CMIC with website  www.cmic.com.ph, and the SEC with  telephone no. (+632) 8818-8178 and (+632) 8250-4521 and email address at msrdsubmission@sec.gov.ph.  
 
Financial product/s of BDO Securities are not covered by the Philippine Deposit Insurance Corporation and are not guaranteed by BDO Unibank, as the case may be.
The BDO Securities, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc. All Rights Reserved.  
 
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