BDO Insure Customer Charter
A. BDO Insurance Brokers, Inc. (“BDOI”) is licensed and regulated by the Insurance Commission (“IC”) as an insurance broker. BDOI is an insurance broker licensed by the IC and offers products from insurance companies that are duly approved by the IC.
As a broker, BDOI is committed to: (a) provide efficient service to our clients; and (b) comply with laws and regulations governing insurance brokerage.
B. In compliance with the Guidelines on Electronic Commerce of Insurance Products (Insurance Commission Circular Letter No. 2014-47, as amended), BDOI is committed to the following.
Safe and Secure Operations
We keep this website and the information herein safe and secure through the following measures: an encryption in transit via SSL, a secure database, access controls, and an annual vulnerability scan.
We keep your information private and process it in accordance with our BDOI Policy on Privacy https://www.bdo.com.ph/BDOI-Privacy-Statement.
In coordination with our accredited insurance companies, we are committed to provide quality insurance brokerage services from application to after-sales transactions to claims settlement.
Transparent Product Information
We only broker insurance companies’ products approved by the IC. In this website, we will provide you with basic information of the products we are brokering, including its key benefits and exclusions. Our accredited insurance companies will provide you with their IC-approved policy contracts, which contain the full information of their products that you purchased.
Prompt Response to Inquiries and Complaints
We are committed to promptly address your concerns. You may reach us at: +63 (2) 8838-BDOI (or 8838-2364) Metro Manila, 1800-10-8382364 (Domestic Toll Free), and firstname.lastname@example.org.
C. The IC, with offices in Manila, Cebu and Davao, is the government office in charge of the enforcement of all laws related to insurance and has supervision over insurance companies and intermediaries.
The IC is ready at all times to assist the general public in matters pertaining to insurance. For any inquiries or complaints, please contact the Public Assistance and Mediation Division (PAMD) of the IC at 1071 United Nations Avenue, Manila with the telephone numbers +632-85238461 to 70 and with email address email@example.com.
The official website of the IC is www.insurance.gov.ph.
BDO Insure is are registered trademark of BDO Insurance Brokers, Inc., an insurance broker licensed and supervised by the Insurance Commission of the Philippines (www.insurance.gov.ph). Insurance Broker License No. IB-13-2022-R. The BDO Insure trademarks are owned by BDO Insurance Brokers, Inc.