FAQ | BDO Unibank, Inc.

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What is Phishing?

What should I do in case I forgot my BDO Online Banking Password?

What should I do in case I suspect a Password breach or unauthorized transactions on my accounts

What precautions should I take to ensure the confidentiality of my accounts and personal information when using BDO Online Banking

What should I do if I suddenly receive an OTP without logging in to my account?

Do I need to enter OTP for every online transaction?

How do I request for a new OTP if the previous one has expired?

What happens if I do not enter my OTP right away?

What should I do if I do not receive my OTP via SMS?

Do I pay anything for the OTP?

BDO Unibank is regulated by the Bangko Sentral ng Pilipinas with contact number (+632) 8708-7087
and with email address consumeraffairs@bsp.gov.ph, and webchat at www.bsp.gov.ph.
For concerns, please visit any BDO branch nearest you, or contact us thru our 24x7 hotline (+632) 8631-8000 or email us via callcenter@bdo.com.ph.
The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc.
BDO Unibank, Inc. © 2012. All Rights Reserved