Step 1

On the login page, tap Need help logging in?, then I’d like to reset my password.

Step 2

Enter your username and the last four (4) digits of your account or card number, then select Next.

Step 3

Enter the OTP sent to your registered mobile number to confirm your account, then select Submit.

Step 4

Set up your new password. Once successful, you can already use your new password to log in to the BDO Online app and website.

Step 1

Once you’re logged in, select More, then Manage Cards.

Step 2

Choose the Debit or Credit Card that you would like to lock, then toggle on Lock Card.

Step 3

You will get notified when the Debit or Credit Card is successfully locked.