FAQ | BDO Unibank, Inc.

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Can I request BDO to turn off the combined monthly load limit on my BDO Cash Card?

Where can I call to find out my current monthly combined load limit?

What is Phishing?

What should I do in case I forgot my BDO Online Banking Password?

What should I do in case I suspect a Password breach or unauthorized transactions on my accounts

What precautions should I take to ensure the confidentiality of my accounts and personal information when using BDO Online Banking

What should I do if I suddenly receive an OTP without logging in to my account?

Do I need to enter OTP for every online transaction?

How do I request for a new OTP if the previous one has expired?

What happens if I do not enter my OTP right away?