FAQ | BDO Unibank, Inc.

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What should I do in case I forgot my BDO Online Banking Password?

What should I do in case I suspect a Password breach or unauthorized transactions on my accounts

What precautions should I take to ensure the confidentiality of my accounts and personal information when using BDO Online Banking

What should I do if I suddenly receive an OTP without logging in to my account?

Do I need to enter OTP for every online transaction?

How do I request for a new OTP if the previous one has expired?

What happens if I do not enter my OTP right away?

What should I do if I do not receive my OTP via SMS?

Do I pay anything for the OTP?

Do you have any questions about any of our products and services? Let's chat!

BDO Unibank is regulated by the Bangko Sentral ng Pilipinas with contact number (+632) 8708-7087
and with email address consumeraffairs@bsp.gov.ph, and webchat at www.bsp.gov.ph.
For concerns, please visit any BDO branch nearest you, or contact us thru our 24x7 hotline (+632) 8631-8000 or email us via callcenter@bdo.com.ph.
The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc.
BDO Unibank, Inc. © 2012. All Rights Reserved

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