FAQ | BDO Unibank, Inc.

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Why am I not getting an OTP anymore after I register my device?

How do I install and activate the App if I get a new mobile phone or tablet?

What if my mobile device gets lost or stolen?

What security features are in place for BDO MB App?

How can I be sure that the BDO Mobile Banking App I intend to download is the official version?

Why can't I see my enrolled accounts on the App?

How do I enroll my accounts in MB App?

Are MB App transactions such as Bills Payment, Fund Transfer, and Prepaid Mobile Reload immediate?

What are the financial transactions that I can do?

Why am I getting a "Please update your profile" prompt?

BDO Unibank is regulated by the Bangko Sentral ng Pilipinas with contact number (+632) 8708-7087
and with email address consumeraffairs@bsp.gov.ph, and webchat at www.bsp.gov.ph.
For concerns, please visit any BDO branch nearest you, or contact us thru our 24x7 hotline (+632) 8631-8000 or email us via callcenter@bdo.com.ph.
The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc.
BDO Unibank, Inc. © 2012. All Rights Reserved