Search Frequently Asked Questions

Title

What should I do if I have forgotten the answer to my challenge question?

Body

You may edit the answer to your challenge question by following these steps:

  1. Go to “Profile Maintenance” > “Customer Information” > “Update Challenge Question”.

  2. Click on the “Edit Challenge Question” icon (pencil).

  3. Input the new answer to your Challenge Question.

  4. Click “Submit” then “OK”.

  5. An approval code will be sent to your registered email address.

  6. Check your email and take note of the approval code provided.

  7. Go back to your BDO Online Banking account and click on the “Approval Code” icon (green checkmark) found on the upper right side of the screen.

  8. Click on the “Input Code” icon (pencil) and enter the approval code sent to your email to successfully update your challenge questions.