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Search Frequently Asked Questions
Title
What should I do if I have forgotten the answer to my challenge question?
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You may edit the answer to your challenge question by following these steps:
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Go to “Profile Maintenance” > “Customer Information” > “Update Challenge Question”.
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Click on the “Edit Challenge Question” icon (pencil).
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Input the new answer to your Challenge Question.
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Click “Submit” then “OK”.
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An approval code will be sent to your registered email address.
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Check your email and take note of the approval code provided.
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Go back to your BDO Online Banking account and click on the “Approval Code” icon (green checkmark) found on the upper right side of the screen.
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Click on the “Input Code” icon (pencil) and enter the approval code sent to your email to successfully update your challenge questions.