Search Frequently Asked Questions
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How do I update my e-mail address and mobile number?
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A: To update your e-mail address and mobile number, simply follow these steps:
- Log in to BDO Online Banking at online.bdo.com.ph, go to “Profile Settings” > “Customer Information” > “Update Customer Information”.
- You can choose to update your mobile number or e-mail address by ticking the button. Type in your new contact information and click “Submit”. Note that you may only update one contact detail at a time. Once this has been successfully updated, you may proceed to update your other contact information.
- Click "OK” to confirm the update of your contact information.
- An acknowledgement page will appear with the details of your ATM activation code.
- For your security, please activate your contact information update at any BDO ATM nationwide. After inserting your card, go to “Other Services” then select “Activate Electronic Banking”
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Enter your ATM activation code and then enter your PIN. Your contact information update will take effect within 1 banking day.*
*Note: For contact information update activated on a weekend, please wait until Tuesday of the following week for the update to take effect.