Search Frequently Asked Questions


What if my mobile device gets lost or stolen?


Please visit to change your old password to a new one immediately. Logging in to your BDO Online Banking account, however, requires an OTP which would be sent to your registered mobile number. If the lost device happens to be the smartphone where your nominated mobile number is stored, it is recommended that you choose to answer your Challenge Question.


If you have also forgotten the answer to your Challenge Question, proceed to the “Update Link” button found on the Online Banking landing page and update your mobile number or your Challenge Question. Proceed with login by providing the system-generated OTP or the answer to the newly nominated Challenge Question.


Once logged in, you will be required to perform the following additional steps:

  1. Go to “Enrollment Services”.

  2. Choose IMEI.

  3. Choose View / Delete IMEI.

  4. Choose the device that will be deleted.

  5. Click on the “Delete” button.

  6. Provide answer to the “Challenge Question”.

  7. Once answer has been validated by the Online Banking system, a reference number will be generated and an e-mail notification will be sent to your registered e-mail address. The screen will also display an acknowledgment page that confirms the action performed.