FAQ | BDO Unibank, Inc.

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Will I still receive my OTP if I nominated an international mobile number or if I am out of the country?

If I have various mobile numbers, is the OTP sent to all my numbers?

Will I receive my OTP immediately after completing the mobile number update process?

How do I register or update my mobile number to receive OTP?

How will I know if my mobile number in BDO Online Banking is updated?

How does an OTP provide better protection?

What is a One-Time Password (OTP)?

What should I do if my activation code has expired?

What should I do if I have not received the ATM activation in my e-mail?

What is the valid format of a mobile number?

BDO Unibank is regulated by the Bangko Sentral ng Pilipinas with contact number (+632) 8708-7087
and with email address consumeraffairs@bsp.gov.ph, and webchat at www.bsp.gov.ph.
For concerns, please visit any BDO branch nearest you, or contact us thru our 24x7 hotline (+632) 8631-8000 or email us via callcenter@bdo.com.ph.
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BDO Unibank, Inc. © 2012. All Rights Reserved