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For any complaint or concern, the client may visit our branch or our BDO Consumer Assistance Management System online at www.bdo.com.ph/consumer-assistance-management . The client agrees and understands that BDO shall take actions within 7 to 10 banking days from receipt of complete information and relevant documents in hard copies or electronic form from the client. For complaints/concern requiring more time to investigate and resolve, BDO will accordingly advice the client including the progress thereof.

Contact us

BDO Corporate Center:

7899 Makati Avenue Makati City 0726, Philippines Trunkline: (+632) 8840-7000

BDO Contact Center:

Hotline: (+632) 8888-0000

Outside Metro Manila

(PLDT/Globelines): #8888-0000

(For landline only, press # followed by 8888-0000)

International Toll-Free:

(IAC)+800-8-CALLBDO (2255-236)

(See list of IAC here)

callcenter@bdo.com.ph

Send a message to this channel for account-related concerns.

For scams, fraud, or lost/stolen cards, call the BDO Customer Contact Center at (02) 8888-0000. To report phishing attempts, email us at reportphish@bdo.com.ph.

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