No, you don’t need to delete the old BDO Digital Banking app when you start using the new BDO Online app. We encourage you to keep both apps on your phone for now, since there are still some features that are not yet available in the new BDO Online app.

The BDO Online app is the new and improved version of the BDO Digital Banking app – designed for easy and secure on-the-go banking! It lets you manage your accounts, keep track of your finances, and make different types of transactions anytime, anywhere.

You can download the BDO Online app for FREE from the Google Play Store (Android) or the App Store (iOS).

Enjoy convenient and safe online banking with the following transactions and services: 

More features are coming soon, so stay tuned! 

Just follow these steps to reset your password:

1. On the login page, tap "Need help?", then tap “I forgot my Password”

2. Enter your username and the last four (4) digits of your account or card number, then tap Next

3. Enter the One-Time PIN (OTP) sent to your registered mobile number to confirm your account, then tap Next

4. Set up your new password

     _• Must have at least 8 characters

     _• Must contain a lowercase letter

     _• Must contain an uppercase letter

     _• Must contain a number

     _• Must contain a special character

     _• Must not be an old password

5. Once password reset is successful, you can already use your new password to log in to your BDO Online app*

*Password reset made in the new BDO Online app will not reflect in the old BDO Digital Banking app and website

For now, only those with existing active BDO Digital Banking accounts can use the new BDO Online app. Just follow these steps to register your device:

1. Download the BDO Online app from Google Play Store or App Store.

2. Open the BDO Online app and enter your existing Username and Password.

3. Enable alternative login methods so you can easily access your account without having to enter your password each time: 

      a. Fingerprint/Biometrics*

      b. Face ID (iOS only)*

      c. 6-Digit PIN

* Biometrics login is dependent on the capability of your device.

Yes, it’s completely free to download the app! Just remember that using the app requires internet connection through free or paid WiFi or mobile data. Some transactions, such as Send Money to other local banks and mobile wallets via InstaPay, may charge a small transaction fee.

The old BDO Digital Banking app and the new BDO Online app are both used to access BDO’s online banking services. BDO Online is just the new and improved version of the BDO Digital Banking.

Yes, most transactions made using the old BDO Digital Banking (app or website) and BDO Pay will also be reflected in the new BDO Online App, except for the following:

• Scheduled transactions
• Saved templates for transactions
• Changes in contact information
• Password updates
• Enrolled or saved billers
• Enrolled third party BDO accounts

These transactions will only be applied to the channel you used to make them. This means that scheduled transactions, saved templates, contact information and password updates, enrolled billers and third party BDO accounts made using BDO Digital Banking or BDO Pay will not reflect in the BDO Online app, and vice versa.

The app may be downloaded and accessed on Android smartphones and iOS (iPhone®). Please make sure that you have the latest OS version (Android 5.0 and up or iOS 12 and up) in order to access BDO Online app.

Yes, you may download the app and access your account on multiple devices.

Yes, you can use the app outside the Philippines as long as you have internet connection.

On the login page, tap “Need help?”, then tap “I forgot my Username”, and then enter your registered email address. You will receive instructions on how to recover your username via email.

Just follow these steps to enable biometrics login:

iOS

1. During registration and after successfully logging in with your username and password, tap Enable Face ID or Enable Touch ID

2. Tap OK to allow the app to access Face ID / Touch ID

3. Once allowed, a prompt for facial recognition (Face ID) or fingerprint scan (Touch ID) will appear

4. Once verified, biometrics login is already enabled

Android

1. During registration and after successfully logging in with your username and password, tap Enable Fingerprint

2. Touch the fingerprint sensor

3. Once verified, biometrics login is already enabled

*Available during initial/first time log in only

Just follow these steps to set a PIN:

1. During registration and after successfully logging in with your username and password, you will be asked to set a 6-Digit PIN as an alternative login method, as well as for added security. Make sure your PIN is non-sequential (e.g. 123456) and non-repeating (e.g. 121212).

2. Confirm your newly set 6-Digit PIN

3. Once confirmed, login via PIN is already enabled

*Available during initial/first time log in only

You don’t need to manually add your BDO accounts. The app will automatically display all your active accounts (Checking Account, Savings Account, Time Deposit, PHP Credit Card, and Loans).

Yes. Similar to transactions done using the old BDO Digital Banking app or website, Send Money via the new BDO Online app is debited real-time. For Pay Bills, the amount is also debited from your account in real-time, but the posting date of payment varies according to the merchant biller. To be sure, please contact your biller directly.

The cut-off time for Pay Bills is 10:00 PM. All transactions made after the cut-off time, and during weekends and holidays, will be considered as transactions for the next banking day.

Yes, you may still cancel or change the details of scheduled transactions at least one day before the scheduled payment.

You can Send Money* to any of the following:

1. Your own other BDO PHP or USD Savings and Checking Accounts

2. Another person’s BDO PHP Savings or Checking Account, even if it’s unenrolled

3. Another local bank account and mobile wallets via InstaPay using account details

*Only same currency transfers are allowed (e.g. PHP to PHP or USD to USD)

Just follow these steps to Send Money:

1. Once you’re logged in, tap Send Money

2. Choose the transaction type:

      a. “To own account” to send to your own other BDO accounts

      b. “To any BDO account” to send to another person’s BDO account

      c. “To another bank” to send to other local banks and mobile wallets

3. Fill out the required details, and choose whether to send immediately (“Send”) or to schedule the transaction for later (“Schedule”). Scheduled transactions are only available for Send Money to own account. 

4. Review your details and tap Confirm

Currently, you can only Send Money between same currency accounts (PH Peso to PH Peso and US Dollar to US Dollar).

Here are the daily transaction limits for Send Money:

1. To own BDO account – no limit

2. To any BDO account – PHP 50,000*

3. To another local bank and mobile wallets via InstaPay – PHP 50,000*

*Shared limit

Similar to the stringent security standards currently in place for the old BDO Digital Banking, the bank employs these strict security requirements for the new BDO Online app:

1. The system has multi-factor authentication.

      a. Device Registration

      b. One-Time PIN (OTP)

      c. NEW: 6-digit PIN for login and certain transactions

      d. NEW: Biometrics for login and certain transactions

2. The system is Verisign Certified.

3. The system does not store sensitive account information on your phone. This includes information like account numbers, card numbers, password etc.

No, BDO does not recommend sharing devices to access different Online Banking accounts. Once a device has been linked to a user, only that user can use that device to access their BDO Online Banking account. The bank has developed several device-unlinking procedures to protect previously linked accounts when users change devices (i.e. phone factory reset).

We’re working very hard to ensure that all features in the existing BDO Digital Banking app will be available in the new BDO Online app. Please stay tuned for further announcements!

Metro Manila Number: 8631-8000

Domestic Toll-Free Numbers*:

1800-10-631-8000 (PLDT)

1800-3-631-8000 (Digitel)

1800-5-631-8000 (Bayantel)

1800-8-631-8000 (Globelines)

International Toll-Free Number*:

(International Access Code)-800-8-6318000

*Toll-Free Numbers Reminder: Charges apply for calls made using a mobile number.