Search Frequently Asked Questions


How do I update my email address?


  1. Login to BDO Online Banking, go to “Profile Maintenance” > “Customer Information” > “Update Customer Information”.

  2. Delete your old email address and enter your new one in the “E-mail Address” field.

  3. Click “Update” then “OK”.

  4. An approval code will be sent to your previously registered email address.

  5. Check your email and take note of the approval code provided.

  6. Go back to your BDO Online Banking account and click on the “Approval Code” icon (green checkmark) found on the upper right side of the screen.

  7. Click on the “Input Code” icon (pencil) and enter the approval code sent to your email to successfully update your email address.