Search Frequently Asked Questions


What do members have to do when they receive their Welcome Kit?


First, they have to activate their BDO Rewards card.  Members can activate their card in two ways: 

a. Via Website
Note:  The default PIN is the member's month and year of birth indicated in our records.  For example, if the member was born on January 1970, the default PIN is “0170”. 
For their added security, members should change their default PIN after activation.  To change the default PIN: 


b. Via BDO Rewards Call Center Hotline  

For members residing:

        a. in Metro Manila: (02) 631-8000

        b. in Provinces within the Philippines:

            PLDT: 1-800-10-631-8000
            Digitel: 1-800-3-631-8000
            Globe Landline 1-800-8-631-8000
            Bayantel 1-800-5-631-8000

        c. Overseas - For clients based abroad, they can activate using our International Toll-free Hotline Numbers: (Int'l Access Code) +800-8-631-8000

Countries Contact Number
Australia   0011-800-8-631-8000
Austria Netherlands 00-800-8-631-8000
Belgium New Zealand
Cyprus Norway
France Spain
Germany Switzerland
Ireland United Kingdom
Malaysia Taiwan
Brazil   0021-800-8-631-8000
Canada USA 011-800-8-631-8000
Greece   00800-6312-0018
Guam   800-0630-0021
Hong Kong Singapore 001-800-8-631-8000
Korea Thailand
Israel   000-800-8-631-8000
Italy   800-872-390
Japan   010-800-8-631-8000
Saudi Arabia   800-863-0011


Second, they need to complete and submit their Member Data Update Form (MDUF) at any of the member's branch of account.