Search Frequently Asked Questions


What do I need to know regarding my Statement of Account (SOA)?


The Cardholder agrees to pay the Annual Membership Fee* to be determined by BDO Unibank, Inc. (“BDO”) for the use of the BDO Credit Card/s.

* Reflected in the fees and charges flyer inserted in your Statement of Account (SOA) and can be viewed in the BDO Credit Cards webpage.


As a PRINCIPAL Cardholder in good standing, you may apply for up to six (6) SUPPLEMENTARY Cards* for immediate family members (parents, siblings, spouse, and children, 13 years old and above), with the sub-limit feature, you can manage your SUPPLEMENTARY Cards expenses by simply assigning a specific credit limit amount for each of the SUPPLEMENTARY Cardholders. As a PRINCIPAL Cardholder, you shall be liable for all purchases and cash advances made, including all interests and charges incurred through the use of the SUPPLEMENTARY Cards.

* For World Elite Mastercard, you may apply for up to four (4) Supplementary Cards.


Unless terminated or canceled prior to expiry date, your Card is valid from the issue date up to the last calendar day of the month indicated on the face of your Card. Renewal of the Card will be at the sole discretion of BDO. If the Card is not renewed, BDO may demand full payment of any outstanding credit availment.


This is the regular statement cut-off date of all your BDO Credit Card transactions. If your statement date falls on a Friday, Saturday or a National holiday, your statement date will be the preceding day or the following day after your official statement date.


You will get two separate statement of acounts. All your local transactions will be billed in Philippine Pesos, while your international transactions will be billed in US Dollars*. For your Dollar billing, you have the option to pay the exact amount in US Dollars or pay in Pesos using the exchange rate at the time of payment.

* Choose US Dollars or the local currency when transacting overseas or on-line in order to be billed in US Dollars.


Payment should be made on or before the Payment Due Date indicated in your SOA to keep your account active and to avoid late payment charges. If your Payment Due Date falls on a Saturday, Sunday or a National Holiday, payment due date is automatically moved to the next business day.


This is the minimum amount that must be paid on or before Payment Due Date. This is the sum of the following: (a) 3% of your Outstanding Balance less Installment Amortizations and new transactions posted within the current statement period, or P200, whichever is higher; (b) 3% of Installment Amortization; (c) Overdue Amount; (d) Over-Limit Amount. In case of default, BDO may demand payment of the obligation in full.


This is your total outstanding obligation to BDO as of Statement Date.


If you opt to (a) pay the Minimum Amount Due, (b) pay any amount less than the Outstanding Balance, or (c) make a cash advance transaction, you shall be deemed as availing against your credit line and agree to pay the corresponding finance charges* or interest rates on all obligations at a determined rate.

Using the average daily balance method (excluding current billing cycle purchase transaction), the prevailing finance charge will be computed upon the following: the sum of (a) the outstanding balance of the previous SOA as reflected in the current SOA from the start to the end of the current billing period, and (b) Cash Advance and Cash Advance fees posted during the current billing period from transaction date to the end of the current billing period, less any payments and credits posted during the current billing period, from their posting dates to the end of the current billing period.

If you pay your Outstanding Balance in full by its Payment Due Date, but had unsettled balances from your previous SOA, the unsettled balances will still incur Finance Charges on your next SOA, computed from the start of the current billing period up to the full payment date (Residual Interest). No finance charge will be computed on any credit balance.

*Monthly Interest Rates are reflected in the Fees and Charges flyer inserted in your SOA and can be viewed in the BDO  Credit Cards webpage.


Your Credit Limit is the maximum outstanding balance that you and your SUPPLEMENTARY Cardholders, if any, can maintain at any given time. Each Principal Card has its own assigned Credit Limit. Please keep your outstanding balance within your assigned Credit Limit. BDO reserves the right to approve or disapprove any purchase or advance that exceeds your Credit Limit. Any amount in excess of the assigned Credit Limit becomes due for payment immediately.


Cash advances may be availed of up to the extent of your Cash Advance Limit via ATMs bearing the Mastercard, Visa, JCB, UnionPay, Diners Club, American Express, Cirrus, Visa Electron logos or Over-The-Counter (OTC) at selected BDO branches. If Cash Advance is transacted at selected BDO Branches, the cash advance fee is P200 or US$4. Dollar cash advance service fee is US$4**. If it is availed through an International ATM, a separate withdrawal fee will be charged and may vary per ATM owner. Finance charges will also accrue from the date of cash advance until the same is completely settled.

** Only applicable to Dual Currency cards.


This refers to the unpaid balance of the Minimum Payment Due after the Payment Due Date.


If no payment is made on or before Payment Due Date or payment made is below the Minimum Payment Due, a Late Payment Charge of P850 / US$20 or unpaid minimum amount due, whichever is lower, will be charged to your account.


BDO-initiated Fees may be charged to your account from time to time. This portion may include: Annual Membership Fee, Cash Advance Fee, Lost Card Replacement Fee, Returned Check Fee, a fee for closed accounts and/or accounts with insufficient funds under an Auto-Debit Arrangement (ADA) facility, if applicable, and other applicable fees. Such fees may be revised from time to time.


This refers to the transaction date of a purchase or a cash advance.


This refers to the date when your purchase, cash advance, payment, or adjustment is posted to your account.


The monthly installment due under BDO’s Easy Installment program/s (Balance Transfer, EasyPay Convert, EasyPay Cash and other Internal Installment products) form part of the Minimum Payment Due indicated in the SOA. The monthly installment due is computed as the base amount multiplied by the applicable factor rate of the chosen term (the number of months within which the entire base amount must be paid). The total installment is the base amount plus the interest due. The installment interest rate is determined by BDO and subject to change in accordance with the prevailing market rates for similar transactions and terms.


The fees and/or charges as herein set forth may be revised by BDO from time to time as BDO deems necessary, with reasonable prior notice.


Any change in your address (Post Office Box address not accepted), telephone/mobile number and other data must be immediately relayed to BDO by calling the BDO Customer Contact Center at (+632) 8631-8000. In the event that the Cardholder’s chosen mailing address is not accessible through mail or courier delivery, BDO shall have the option to use the other addresses provided by the Cardholder, if any. Until BDO is notified of such change, it will continue to use the current Cardholder’s address/contact number/data on file.


When your Card gets lost or stolen, please report it immediately by calling the BDO Customer Contact Center at (+632) 8631-8000. The Lost Card Protection (LCP) feature frees you from any liability when your card gets used fraudulently. However, coverage under the LCP begins from the time the loss or theft is reported to the BDO Customer Contact Center. In such an event, your card will be permanently blocked and a card replacement fee will be charged to your account, if applicable.


Please examine your SOA for any errors. If no error is reported to the BDO Customer Contact Center within 30 days from Statement Date, the SOA will be considered true and accurate and binding upon you.


Assessment fee of 1% (except 0.80% for retail transactions and 0.10% for Cash Advance for UnionPay) plus service fee of 1.5% of the converted amount will be billed to your account based on the prevailing foreign exchange rate of Mastercard/Visa/JCB/UnionPay/Diners Club International and BDO respectively at the time of the posting. The service fee may be imposed at the sole discretion of BDO and may be subject to change.

For foreign charges converted using the prevailing foreign exchange rate of American Express at the time of posting, a conversion factor of 2.5% will be applied to the converted amount, of which 1% is retained by American Express. Any charges converted by third parties prior to being submitted to us have been at rates selected by them.


The Cardholder agrees to pay P300 for each sales slip retrieved for local transactions or P500 for international transactions, upon request of the Cardholder, for whatever reason. The same amount will be charged to the Cardholder for each sales slip retrieved by BDO arising from an invalid dispute.


Use of the Card is subject to the Terms and Conditions Governing the Issuance and Use of BDO Credit Cards as inserted in your Welcome Pack, and as may be amended by BDO from time to time. In case of conflict between the provisions of these reminders and said Terms and Conditions, the latter shall prevail.

It is understood that by signing at the back of the Card and/or your use of the Card, even if you have not signed any Application Form, you shall be bound by and deemed to have agreed to the Terms and Conditions Governing the Issuance and Use of BDO Credit Cards and the provisions of this reminder and you shall be liable for any and all applicable charges and fees arising from the use of the Card.


Within Metro Manila          (+632) 8631-8000 Domestic Toll-Free (DTF)
                                             1-800-10-6318000 (PLDT)
Outside the Philippines   (IAC) + 800-8-6318000