miniPOS

 

FREQUENTLY ASKED QUESTIONS

WHY CHOOSE A BDO miniPOS

What are the benefits when I acquire a BDO miniPOS?
BDO miniPOS is your latest payment acceptance solution.

 

Enjoy these product benefits that will help you grow your business:

  1. Accept card payments made within your store or while on the go with just a WiFi or SIM-enabled connection.

  2. Process fast and secure payments with EMV and contactless card transactions.

  3. Track transactions online and send receipts electronically via the Merchant Web Portal (www.ereceipts.com.ph).

  4. Get real time end of day sale updates to better manage your cashflow.

 

 

HOW TO APPLY AS A BDO miniPOS MERCHANT

A. What are the documents needed when applying for a BDO miniPOS?
1. For Individual/ Sole Proprietorship

  1. Completely filled-out application form
  2. Tax Identification Number (TIN)
  3. Copy of one (1) valid ID with photo. For professionals, valid PRC ID is required.

Additional requirements for Sole Proprietorship (registered with DTI):

  1. Department of Trade and Industry (DTI) Business Registration or DTI Business Name Certification
  2. BIR Registration Certificate (BIR Form 2303)

2. For Partnership/ Corporation

  1. BIR Registration Certificate (BIR Form 2303)
  2. Copy of one (1) valid ID of authorized signatory(ies)

Additional requirements:

  1. Partnership - Articles of Partnership with SEC Certificate of Partnership
  2. Corporation - Latest available General Information Sheet (GIS)

Click here for the list of valid IDs.

 

B. How long is the approval process to be affliated as a BDO miniPOS merchant?
The approval process for affliation may take seven (7) to ten (10) banking days.

 

C. Do I need to have a BDO savings or checking account?
Any existing BDO or BDO Network Bank account under a personal or business name, as long as owned by the individual or single proprietor, may be nominated as the settlement account for sales crediting.

If there is no existing BDO or BDO Network Bank account available for use, BDO will issue you a BDO Cash Card, free of charge. The payment crediting will be settled to the BDO Cash Card.

 

D. What are the available payment options when I purchase a miniPOS device?
There are 3 payment options available when you purchase your BDO miniPOS.

1. Payment via Fund Transfer

  1. Fund Transfer from a BDO account

    1. Log on to your BDO Personal Online Banking

    2. Select "Send Money", then click on "To Any BDO Account"

    3. Indicate 000661442500 as the "Destination Account"

    4. On the "Remarks" portion, please indicate your store and/or individual's full name

    5. Once payment is done, please forward a copy of the payment email confirmation containing the transaction reference number to bdominipos@bdo.com.ph and indicate your store/full name as the email subject

  2. Fund Transfer from a NON-BDO Account

    1. Log on to your Bank's Online Banking

    2. Please follow the fund transfer process

    3. Indicate 000661442500 as the "Destination Account"

    4. On the "Remarks" portion, please indicate your store and/or individual's full name

    5. Once payment is done, please forward a copy of the payment email confirmation containing the transaction reference number to bdominipos@bdo.com.ph and indicate your store/full name as the email subject

2. Deposit via Over The Counter at any BDO Branch

  1. Indicate the following on the payment transaction slip:

    1. Account Name: BDO Unibank Inc.

    2. Account No.:  000661442500

    3. Payor's Name:  Store/Individual's full name

  2. Once payment is done, please email a copy of your validated payment slip to bdominipos@bdo.com.ph and indicate your store/full name as the email subject.


E. Can I apply for a BDO miniPOS if I do not have a TIN (Tax Identification Number)?
Yes, but you will be required to provide a TIN (Tax Identification Number) to BDO prior to the purchase of a BDO miniPOS device.

 

F. Can I use my personal TIN number?
Yes, a personal TIN may be used for the application of a BDO miniPOS.

 

G. How much is the withholding tax?
A withholding tax of 0.5% shall be deducted from your monthly gross income, as prescribed by BIR.

 

GETTING STARTED WITH BDO miniPOS

A. What is included in the BDO miniPOS kit?
The BDO minPOS kit contains the following items:

  1. miniPOS Unit

  2. USB Power Cable

  3. Product Manual

  4. BDO Cash Card (if applicable)

  5. User access to the Merchant Web Portal


B. What are the credit and debit card brands accepted in the BDO miniPOS for payment?
The BDO miniPOS accepts all Mastercard, Visa, JCB, Unionpay, Diners Club, American Express and Discover Credit and Debit cards plus all Bancnet cards issued by member banks, including BDO Installlment payments.

 

C. How do I start using the BDO miniPOS?
To activate your BDO miniPOS, simply press the power button to start and it will automatically search for available WiFi network connection. Select the preferred WiFi network and complete the Customer Acceptance procedure.

If you are unable to connect to the WiFi, the device will return to the WiFi network screen to scan for available connections.

 

D. What if the BDO miniPOS does not turn on?
Please charge the device until the battery is fully charged and press the power button to start the unit.

If the unit cannot be turned on, please call the BDO Merchant Services Hotline to report the concern.

 

E. How often do I need to charge the device?
It is recommended to charge the device daily for longer battery life. Depending on the actual use, a more frequent charging may be needed. Please refer to your device’s battery indicator to check its battery life.

ACCEPTING PAYMENTS VIA BDO miniPOS

A. How do I process payments in the BDO miniPOS?
To process payments in the BDO miniPOS, you may dip, tap or swipe the credit or debit card then enter the transaction type and amount.

 

B. How can the cardholder confirm a sale transaction?
The cardholder will be required to either sign or enter a PIN.

  1. If the transaction amount is P2,000 or less, no signature is required. Above P2,000, the cardholder will be required to sign on the miniPOS device screen.

  2. When a PIN is required, the cardholder will enter the PIN using the miniPOS device keypad.


C. How can the cardholder receive a copy of the e-receipt?
The e-receipt will be sent to the cardholder’s nominated mobile number.

 

D. Can the cardholder request for another copy of the receipt?
Yes, the cardholder may request to resend a copy of the e-receipt via SMS or email.

You can access all the transactions and resend e-receipts through the Merchant Web Portal (www.ereceipts.com.ph).

 

E. What is the Merchant Web portal?
The Merchant Web portal is a secure web-based system for merchants to access and monitor current and historical transaction receipts. It can be accessed through www.ereceipts.com.ph.

 

F. How do I request for an additional access and password reset in the Merchant Web Portal?
A default username and password will be provided to one (1) authorized personnel. Please call the BDO Merchant Services Hotline to request for an additional personnel access and password reset.

 

G. How long can e-receipts be stored in the Merchant Web Portal?
All receipts and sales transactions will be stored in the portal for a minimum period of one (1) year.
You may also download the receipts in PDF, CSV or Excel format for your own record keeping.

 

H. Can I void an approved sale transaction?
Yes, you may void a credit card sale transaction as long as the transaction has not been settled yet.

 

I. How can I process a manual transaction?
To process a manual transaction, please accomplish a manual charge slip and call the BDO Authorizations Hotline for transaction approval.

The charge slip must be submitted together with the sales summary slip to BDO on the next banking day from the date of the transaction by calling the Merchant Services Hotline. The manual slip processing may take 3 to 5 banking days upon receipt of the documents by the bank.

 

J. How often do I need to settle transactions?
All transactions must be settled daily, preferably at the end of the day.

 

K. Can I request for a cancellation of a settled transaction?
Yes, you may request for a cancellation of a settled transaction by calling the BDO Merchant Services Hotline.

 

The approval process may take 5 to 7 banking days.

GETTING PAID FOR TRANSACTIONS PROCESSED VIA BDO miniPOS

A. How can I be paid and how long will it take to receive the payment from my BDO miniPOS sales transactions?
All payments will be credited to the nominated BDO account or BDO Cash Card in as fast as three (3) banking days.

It is important to settle all the transactions daily so the payment will be credited timely. The bank’s merchant discount rate and withholding tax of 0.5% will be deducted from the total sales credit.

 

B. What is a Chargeback?
Chargeback is a process by which BDO will deduct from payments or collect separately any amount that has been paid by BDO for any circumstances stated in the Merchant Agreement including dispute by the cardholder.

 

C. What is a Merchant Online Reporting System (MORS)?
Merchant Online Reporting System (MORS) is a secure web-based system for you to view reports such as Credit Notice and Prooflist of paid transactions. It can be accessed through www.clgmerchantreports.bdo.com.ph.

 

D. What are the reports available in MORS?
The reports available in the system are the following:

  1. Statement of Account – twelve (12) calendar months

  2. Prooflist – six (6) calendar months

  3. Credit Notice – twelve (12) calendar months

  4. Settlement Reports – six (6) calendar months

 

SERVICING OF THE BDO miniPOS

A. What is the warranty coverage of the BDO miniPOS?
The warranty period is one (1) year from the date of receipt and it only covers defective unit and parts.

 

B. How do I report defective unit/s?
Please call the BDO Merchant Services Hotline at (02) 8702-6900 (PLDT) or (02) 7909-6900 (GLOBE) for Metro Manila, or 1-800-10-702-6900 (PLDT) or 1-800-8-909-6900 (GLOBE) for areas outside Metro Manila.

The service provider (Castles Phils.) will get in touch with you to assess the extent of damage. Initial assessment shall be conducted over the phone. If it is still not resolved, the service provider (Castles Phils.) will advise you to send the device to their office.

For lost or stolen unit, please call the BDO Merchant Services Hotline immediately.

 

C. What items are not covered by the warranty?
The warranty does not cover the items that are not part of the BDO miniPOS device.

Any damage or defect caused by user negligence is not covered by the warranty.

 

D. Can I request for a change in BDO miniPOS information such as the store name and business address?
Yes, you may request for a change in store name and/or business address by calling the BDO Merchant Services Hotline. There may be a service fee which will depend on the programming cost.

BDO miniPOS SERVICES HOTLINE

A. Merchant Services Hotline

Manila:
(02) 8702-6900 (PLDT)
(02) 7909-6900 (GLOBE)

 

Outside Metro Manila:
1-800-10-702-6900 (PLDT)
1-800-8-909-6900 (GLOBE)

 

Email address: merchantsvcs@bdo.com.ph

 

B. Authorizations Hotline

Manila:
(02) 8840-7499 or 8702-6499 (PLDT)
(02) 7917-7499 (GLOBE)

 

Outside Metro Manila:
1-800-10-840-7499 or 1-800-10-702-6499 (PLDT)
1-800-8-917-7499 (GLOBE)

 

 

For Sales Inquiries

Provide contact details

Call Merchant Services Hotline at 8702-6900