Loans After-Sales Portal

Update your information.

Make changes to your ADA account:

Call Customer Contact Center at (02) 8631-8000 for due date change and request for computation of accrued interest payable prior to change.

Request for loan documents.

     • Certificate of Registration
     • Promissory note with Chattel Mortgage

Get computation of the amount needed to be paid to settle loan in full.

Submit Online Form for the following requests:

  •  Certificate of Conformity/Encumbrance
  •  Certificate of Full Payment

Submit Customer Request Form at the nearest BDO Branch for the following:
  •  Certificate of Outstanding Balance
  •  History of Payment

 

Set an appointment as soon as you receive a notification to claim your collateral documents 

Note: Choose your preferred date and time from 9:00 a.m. to 3:00 p.m. on banking days. No walk-ins allowed.

Prepare all requirements for the release of collateral. Click to see complete requirements.

Kindly expect an SMS confirmation of your appointment with a BDO email address where you should send a copy of one (1) valid government-issued ID (with 3 specimen signatures) of the Claimant/s (Borrower/s / Registered Owner/s and/or Authorized Representative) for advance validation. Original copies to be presented upon claiming of the collateral documents.

Please bring your Covid-19 Vaccination Card. If unvaccinated, present a Negative Antigen Result taken within 30 days prior to appointment date.