Loan Information Update

Client Information

Update your information.



Mode of Payment

Make changes to your ADA account:



Due Date

Call Customer Contact Center at (02) 8631-8000 for due date change and request for computation of accrued interest payable prior to change.



Document Request

Loan Documents

Request for loan documents.


     • Certificate of Registration
     • Promissory note with Chattel Mortgage




Statement of Account for Full Payment

Get computation of the amount needed to be paid to settle loan in full.



Submit Online Form for the following requests:

  •  Certificate of Conformity/Encumbrance
  •  Certificate of Full Payment

Submit Customer Request Form at the nearest BDO Branch for the following:
  •  Certificate of Outstanding Balance
  •  History of Payment



Collateral Release

Release of Collateral

Set an appointment as soon as you receive a notification to claim your collateral documents 



Note: Choose your preferred date and time from 9:00 a.m. to 3:00 p.m. on banking days. No walk-ins allowed.


Prepare all requirements for the release of collateral. Click to see complete requirements.



Kindly expect an SMS confirmation of your appointment with a BDO email address where you should send a copy of one (1) valid government-issued ID (with 3 specimen signatures) of the Claimant/s (Borrower/s / Registered Owner/s and/or Authorized Representative) for advance validation. Original copies to be presented upon claiming of the collateral documents.


Please bring your Covid-19 Vaccination Card. If unvaccinated, present a Negative Antigen Result taken within 30 days prior to appointment date.  


Apply Now

Apply Online


For Inquiries

Provide contact details

Call BDO Customer Contact Center at (02) 8631-8000