Loans After-Sales Portal
Loan Information Update
Document Request
Submit Online Form for the following requests:
• Certificate of Conformity/Encumbrance
• Certificate of Full Payment
Submit Customer Request Form at the nearest BDO Branch for the following:
• Certificate of Outstanding Balance
• History of Payment
Collateral Release
Set an appointment as soon as you receive a notification to claim your collateral documents
Note: Choose your preferred date and time from 9:00 a.m. to 3:00 p.m. on banking days. No walk-ins allowed.
Prepare all requirements for the release of collateral. Click to see complete requirements.
Kindly expect an SMS confirmation of your appointment with a BDO email address where you should send a copy of one (1) valid government-issued ID (with 3 specimen signatures) of the Claimant/s (Borrower/s / Registered Owner/s and/or Authorized Representative) for advance validation. Original copies to be presented upon claiming of the collateral documents.
Please bring your Covid-19 Vaccination Card. If unvaccinated, present a Negative Antigen Result taken within 30 days prior to appointment date.