Search Frequently Asked Questions

Title

What should I do if I have not received the approval code in my email account?

Body

If you have not received your approval code in your inbox, check your SPAM emails. Make sure to save the email addresses received from BDO to prevent BDO Electronic Banking or BDO Online Banking related emails from going to your SPAM emails. You should also assign an alternate email address where you can also receive your BDO Online Banking emails.

 

If you still have not received your approval code in your inbox nor SPAM emails, call the BDO Customer Contact Center by dialing any of the following numbers for assistance:




 

   Metro Manila

631-8000

 

    Domestic Toll-Free Nos:

1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)

 

International Toll-Free No.:

(International Access Code)- 800-8-6318000

For Card members with American Express(R) Platinum Credit Card, Cathay Pacific American Express(R) Cards or Personal and Gold International Dollar Cards:




 

   Metro Manila

681-417

 

Domestic Toll-Free Nos:

1800-10-8141700 (PLDT)

 

International Toll-Free No.:

(International Access Code)-800-800-81417

For American Express(R) International Dollar Platinum Card holders:




 

   Metro Manila

840-7800

 

Domestic Toll-Free Nos:

1800-10-8141700 (PLDT)

 

International Toll-Free No.:

(International Access Code)- 800-800-8141700

For American Express(R) Corporate Cards:




 

   Metro Manila

840-7400

 

International Toll-Free No.:

(International Access Code)- 800-800-8407400

For BDO Dual Gold Card holders and all other American Express(R) Card holders:




 

   Metro Manila

631-8000

 

    Domestic Toll-Free Nos:

1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globelines)

 

International Toll-Free No.:

(International Access Code)- 800-8-6318000