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Update Client Information
Document Request
Transfer Certificate of Title
Condominium Certificate Title
Loan Agreement
Disclosure Statement
Payment Details
Call Contact Center at (02) 8631-8000 to request for computation of accrued interest payable prior to change.
Processing Time is 2 banking days.
Submit Customer Request Form at any BDO branch.
Insurance
Submission of Endorsed Life Insurance Policy
Submit the following at any BDO branch:
Customer Request Form
Photocopy of Life Insurance policy, endorsed to BDO Unibank, Inc.
Letter of Undertaking
(applicable only if insurance is not yet fully paid; should be signed by all borrowers)
Amendment of Terms
Submit the following requirements at any BDO branch:
Submit the following requirements at any BDO branch:
1. Customer Request Form
2. Updated Real Estate Tax Receipts and Tax Declaration
3. Proof of income
Partial Payment computation
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For full application to principal balance, partial payment must made on due date in addition to monthly amortization.
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If due date falls on a weekend / holiday, partial payment should be made on the last banking day before the due date.
- For timely posting of your payment provide the amount, date and branch paid.
Release of Collateral
Once you receive a notification on the availability of the collateral documents, simply set an appointment by clicking ONLINE SCHEDULER.
To claim your document:
• Choose your preferred date and time of claim from Mondays to Fridays between 9:00 a.m. to 3:00 p.m. (except holidays).
Please note that we strictly implement a no appointment, no schedule policy. Clients without appointment will not be accommodated.
• Prepare all requirements for the release of collateral. Please refer to links below for the complete requirements:
• For Individual / Sole Borrower
• For Two (2) or more borrowers / mortgagors
Kindly expect an SMS confirming your appointment and indicating the BDO email address where you should send an advance copy of one (1) valid government-issued ID (with 3 specimen signatures) of the Claimant/s (Borrower/s / Registered Owner/s and/or Authorized Representative) for validation. Original copies to be presented upon claiming of the collateral documents.
Please be advised that there is a 6-month claim period from the date of notification release of collateral documents. After which, a Safekeeping Fee will be charged. Details as follows:
| Fee | |
| After 6 months from notification of availability of collateral document |
P500 per Loan Account |
| Every year, thereafter, that the documents remain unclaimed |
Additional P500 |
Starting March 16, 2021, a Safekeeping Fee will be charged to Auto, Home and SME Loan collaterals that remain unclaimed.
