FAQs: Online Banking

BDO Online Banking is banking through the convenience and privacy of any Internet-enabled device. You can do secure banking transactions anywhere in the world anytime, all the time.

With BDO Online Banking, you can do the following:

1. Access your accounts 24/7
2. Check your account balances and transactions for the past 3 months
3. Transfer money (Fund Transfer) to any enrolled BDO account
4. Pay your bills
5. Buy a load for SMART, Talk ‘N Text, Globe, Touch Mobile (TM) and SUN prepaid mobile phones
6. Reload BDO Cash Cards
7. Order more checkbooks
8. Perform Stop Payment on issued checks
9. Send money (Wire Transfer) to local or international banks through telegraphic transfer

BDO Online Banking now has a new login page and landing page. Aside from these, below are the new features:

1. QUICK ENROLLMENT
   1. Activation of Online Banking account via ATM for those with ATM Debit Card
   2. No need to submit Electronic Banking Form to the branch
2. UPDATED LOOK AND FEEL
   1. Icon-based interface that allows you to perform the transaction you need with just one click of an icon
3. QUICK LINKS
   1. Option to choose the icons you commonly use for better navigation
4. BILL RACK
   1. Option to pay bills all at once instead of one bill at a time

For clients enrolling within the Philippines:

1. Go to www.bdo.com.ph.
2. Click “Online Banking Login” > “Enroll Now”.
3. Select “Within the Philippines”, fill-out the form and click on “Submit”.
4. Take note of your ATM Activation Code found on the acknowledgment page. You will use this for your enrollment activation.
5. Go to any BDO ATM. Using your ATM Debit Card, select “Other Services” > “Activate Electronic Banking”, and enter your ATM Activation Code.

Note: You may use your BDO Online Banking account after 24 hours from ATM activation.
 

For clients enrolling outside the Philippines:

1. Go to www.bdo.com.ph.
2. Click “Online Banking Login” > “Enroll Now”.
3. Select “Outside the Philippines” , fill-out the form and click on “Submit”.
4. Wait for a call from our BDO Customer Service Officer to verify your enrollment within five (5) working days.
5. Wait for the activation email.

Note: You may access your BDO Online Banking account upon receipt of activation email.

You may access your account 24 hours from ATM activation.

You can access the following types of accounts via BDO Online Banking

1. Savings Account (Peso/US Dollar)
2. Current Account (Peso)
3. Time Deposits (Peso/US Dollar)
4. BDO Cash Card
5. BDO Auto, Housing and Personal Loans Accounts
6. BDO Credit Cards
7. Trust Accounts

There are no minimum balance requirements to enroll and use BDO Online Banking but minimum balance requirements for specific bank products still apply.

BDO clients, at least 13 years old, with any of the following Individual or Joint OR accounts may enroll:

1. Savings Account
2. Current Account
3. Time Deposits
4. BDO Cash Card*
5. BDO Consumer Loans
6. Trust Account

*Can only be enrolled if you have other available accounts for enrollment

If you did not check the boxes for these channels during your initial enrollment, you can still do so by logging on to your BDO Online Banking account and clicking on Enrollment Services > Mobile Banking or Phone Banking.

For Savings, Current Account and BDO Cash Card your available balance is real-time and will change throughout the day based on your activities.

For Time Deposit and Consumer Loan Accounts, balances are based on the previous day's balances.

Transaction History is available for enrolled Savings and Current Accounts only.

For BDO Online Banking, you can access your current day transactions and up to 90 days of your transaction history.

In BDO Online Banking, the following financial transactions are available to you:

1. Fund Transfer
2. Bills Payment
3. Prepaid Mobile Reload
4. BDO Cash Card Reload

Fund Transfer is transferring money from your own enrolled accounts (Savings and Current Accounts, and BDO Cash Card) to any BDO Savings and Current Accounts. However, transferring to Another Person’s account requires an enrollment.

Time deposit and Consumer Loan accounts cannot be used as a source or destination accounts for fund transfers.

You must first enroll your accounts in BDO Online Banking. To enroll, login to BDO Internet Banking, click Enrollment Services > Own Account > Enroll. Fill-out the information needed then click Submit. After enrollment, your own accounts will appear in the Transfer from (Savings and Current Accounts and BDO Cash Card) and Transfer to (Savings and Current Accounts only) fields.

Yes. You may enroll up to 20 accounts belonging to another person or third party accounts.

To Transfer Money to Another Person’s Accounts, you must first enroll the account:

1. Login to BDO Internet Banking, click Enrollment Services > Other Person’s Account > Enroll
2. Fill-out the information needed then click Submit
3. Activate your enrollment via any BDO ATM using your BDO ATM Debit Card.

You may transfer money to Another Person’s Accounts 24 hours from ATM activation.

You may perform Transfer Money using the accounts listed below:

1. Own Savings and Current Account to Own Savings and Current Account
2. Own Savings and Current Account to Another Person’s Savings and Current Account
3. Own BDO Cash Card to Own Savings and Current Account

At present, you can only Transfer Money between Peso to Peso Accounts or US Dollar to US Dollar Accounts only.

You may Transfer Money up to your available balance.

You may Transfer Money Immediately, at a Later Date or on a Regular Scheduled Date.

For Immediate transfers, your fund transfer requests are processed right away. Your balance will reflect the transactions correspondingly.

For Later Date transfers, you can specify the transfer date during your request. Request for scheduled transfer should be at least one day prior to the scheduled date.

For Regular Scheduled Date transfers, you can schedule daily, weekly or monthly transfers to a specific account for the next months or years. When requesting for a Regular Scheduled Date transfers, you must specify start date and end date of transfer.

Request for scheduled transfer should be at least one day prior to the start date.

All accounts must be sufficiently funded on the scheduled date of transfer.

Yes. You may still cancel scheduled requests at least one day before the scheduled date via BDO Internet Banking under Financial Services > Fund Transfer > Edit/Cancel Fund Transfer.

Yes. You can still change Transfer Money amounts at least one day before the scheduled date via BDO Internet Banking under Financial Services > Fund Transfer > Edit/Cancel Fund Transfer.

For Later Date and Regular Scheduled Date transfers, you may view the status of your scheduled Transfer Money transactions via BDO Internet Banking under Financial Services > Fund Transfer > View Fund Transfer.

A confirmation screen with your Reference Number is displayed after every successful transaction, which can be printed for reference. In addition, the transfers made will appear on your Account Details screen so you can see when they were posted.

No. This service is free of charge.

Some companies/billers require enrollment in BDO Online Banking for bills payment. To enroll, login to BDO Online Banking, click Enrollment Services > Company/Biller > Enroll. Fill-out the information needed then click Submit. You may immediately pay the company/biller immediately after successful enrollment.

There is no limit in the amount that you may pay in BDO Online Banking. You may pay your bills up to your available balance.

Yes. You can pay multiple bills all at once through the Bill Rack. Add and select the billers you want to pay by clicking Financial Services > Bills Payment > View Bill Rack.

You may pay your bills Immediately, at a Later Date or on a Regular Scheduled Date.

For Immediate Bills Payment, your payment requests are processed right away. Your balance will reflect the transactions correspondingly.

For Later Date Bills Payment, you may specify payment date during your request. Request for scheduled payment should be at least one day prior to the scheduled date.

For Regular Scheduled Date Bills Payment, you can schedule daily, weekly or monthly payments to a specific company/biller for the next months or years.

When requesting for a Regular Scheduled Date Bills Payments, you must specify start date and end-date of request. Request for scheduled payment should be at least one day prior to the start date.

All accounts must be sufficiently funded on the scheduled date of payment.

Yes. You may still cancel scheduled Bills Payment at least one day before the scheduled date via BDO Internet Banking under Financial Services > Bills Payment > Edit/Cancel Payment.

For Later Date and Regular Scheduled Date transactions, you may view the status of your scheduled Bills Payment Transactions via BDO Internet Banking under Financial Services > Bills Payment > View Payment Status.

The cut-off time for immediate Bills Payment is 10 PM. All transactions made after the cut-off time and during weekends and holidays are subject to verification and will be considered transactions for the next banking day.

A confirmation screen with your Reference Number is displayed after every successful transaction, which can be printed for reference. In addition, the payments made will appear on your Transaction History screen so you can see when they were posted.

No. This service is free of charge.

Prepaid Mobile Reload allows you to load any SMART, Talk ‘N Text, Globe, Touch Mobile (TM) and SUN prepaid mobile number from your accounts (Current and Savings Accounts and BDO Cash Card).

However, you need to enroll all prepaid mobile numbers before you can request for reloads.

You must first enroll your prepaid mobile number in BDO Online Banking. To enroll, login to BDO Internet Banking, click Enrollment Services > Prepaid Mobile Number > Enroll. Fill-out the information needed then click Submit.

You may immediately reload the prepaid mobile number immediately after successful enrollment.

You may enroll up to 20 prepaid mobile numbers.

The following are the available denominations per mobile network:

The validity of the reload would depend on the denomination. Please see list below:

Demonition Validity

Reload limit would depend on the BDO Cash Card you are reloading. BDO Cash Card has a balance limit depending on the type of card you are reloading. Balance should not exceed limits as follows:

1. Retail Pre-Embossed Php 10,000.00
2. Retail Embossed Php 25,000.00
3. Corporate Php 100,000.00

You may reload your enrolled prepaid mobile numbers Immediately, at a Later Date or on a Regular Scheduled Date.

For Immediate Prepaid Mobile Reload, your reload requests are processed right away. Your balance will reflect the transactions correspondingly.

For Later Date Prepaid Mobile Reload, you may specify reload date during your request. Request for scheduled reload should be at least one day prior to the scheduled date.

For Regular Scheduled Date Prepaid Mobile Reload, you can schedule daily, weekly or monthly reload to any enrolled prepaid mobile number for the next months or years. When requesting for a Regular Scheduled Date Prepaid Mobile Reload, you must specify start date and end-date of request.

Request for scheduled reload should be at least one day prior to the start date.

All accounts must be sufficiently funded on the scheduled date of reload.

Yes. You may still cancel scheduled requests at least one day before the scheduled day via BDO Internet Banking under Financial Services > Prepaid Mobile Reload > Edit/Cancel Prepaid Reload.

For Later Date and Regular Scheduled Date Prepaid Mobile Reloads, you may view the status of your scheduled Prepaid Mobile Reload transactions via BDO Online Banking under Financial Services > Prepaid Mobile Reload > View Prepaid Reload Status.

A confirmation screen with your Reference Number is displayed after every successful transaction, which can be printed for reference. In addition, the reloads made will appear on your Transaction History screen so you can see when they were posted.

No. This service is free of charge.

BDO Cash Card Reload is transferring money from your own enrolled accounts (Current and Savings Accounts and BDO Cash Card) to any BDO Cash Card. However, reloading Another Person’s BDO Cash Card require enrollment.

Time deposit and Consumer Loan accounts cannot be used as source for Cash Card Reloads.

You must first enroll your BDO Cash Card in BDO Online Banking. To enroll, login to BDO Online Banking, click Enrollment Services > Own Account > Enroll. Fill-out the information needed then click Submit. After enrollment, your own accounts will appear in the Transfer from (Savings and Current Accounts and BDO Cash Card) and To Cash Card Number fields.

To reload Another Person’s BDO Cash Card, you must first enroll the account:

1. Login to BDO Internet Banking, click Enrollment Services > Other Person’s Account > Enroll
2. Fill-out the information needed then click Submit
3. Activate your enrollment via any BDO ATM

Note that you may enroll up to 20 BDO Cash Cards belonging to another person

You may perform BDO Cash Card Reload using the accounts listed below:

1. Own Savings and Current Account to Own BDO Cash Card
2. Own Savings and Current Account to Another Person’s BDO Cash Card
3. Own BDO Cash Card to Own BDO Cash Card
4. Own BDO Cash Card to Another Person’s BDO Cash Card

Reload limit would depend on the BDO Cash Card you are reloading. BDO Cash Card has a balance limit depending on the type of card you are reloading. Balance should not exceed limits as follows:

1. Retail Pre-Embossed Php 10,000.00
2. Retail Embossed Php 25,000.00
3. Corporate Php 100,000.00

You may reload your enrolled BDO Cash Card Immediately, at a Later Date or on a Regular Scheduled Date.

For Immediate Cash Card Reload, your reload requests are processed right away. Your balance will reflect the transactions correspondingly.

For Later Date Cash Card Reload, you may specify reload date during your request. Request for scheduled reload should be at least one day prior to the scheduled date.

For Regular Scheduled Date Cash Card Reload, you can schedule daily, weekly or monthly reload to any enrolled BDO Cash Card for the next months or years. When requesting for a Regular Scheduled Date Cash Card Reload, you must specify start date and end-date of request. Request for scheduled reload should be at least one day prior to the start date.

All accounts must be sufficiently funded on the scheduled date of reload.

Yes. You may still cancel scheduled requests at least one day before the scheduled date via BDO Internet Banking under Financial Services > BDO Cash Card Reload > Edit/Cancel BDO Cash Card Reload.

For Later Date and Regular Scheduled Date Cash Card Reloads, you may view the status of your scheduled BDO Cash Card Reload transactions via BDO Online Banking under Financial Services > BDO Cash Card Reload > View BDO Cash Card Reload Status.

A confirmation screen with your Reference Number is displayed after every successful transaction, which can be printed for reference. In addition, the reloads made will appear on your Transaction History screen so you can see when they were posted.

No. This service is free of charge.

You may request up to 2 checkbooks per request only.

Our Checkbook Reorder is free of charge but your account will be debited for the cost of checkbook which is P250.00 per checkbook.

You may claim your checkbook from your branch of account three (3) weeks after request is made.

Yes, if you reordered your checkbook via BDO Internet Banking. You may view the status of your request under Service Request > Checkbook Reorder > View Checkbook Reorder Request Status.

A fee of P 200.00 per check will be debited from your account upon request.

No. Stop Payment Orders cannot be reversed online. You have to go to your maintaining branch to lift the Stop Payment Order you issued through BDO Internet Banking.

Wire Transfer request is a service request that permits the transfer of US Dollar funds from your BDO US Dollar Savings Accounts to accounts in local and offshore banks. This transaction only requests the Wire Transfer. The actual transfer of funds must be processed by a BDO personnel and the beneficiary bank receiving the wire transfer.

Wire transfer is available only via BDO Internet Banking.

The cut-off time for wire transfer requests is at 12:00 NN on weekdays. Wire transfer requests that are received before the cut-off time will be processed immediately by our BDO personnel.

The requests will then be forwarded to their corresponding beneficiary banks for the actual sending of money.

Wire transfer requests made after cut-off time, on weekends and holidays will be processed on the next banking day.

NOTE: On average, it takes 2-3 banking days to complete a wire transfer request from the time it is sent.

A confirmation e-mail will be sent to you once the wire transfer requests have been completed. When processed, your wire transfer transactions will appear on your Transaction History screen so you can see when they were posted. You can also inquire via BDO Internet Banking though Services Request > Wire Transfer > View Wire Transfer Status.

There is no limit to the amount you can transfer.

Yes. Following are the charges for a Wire Transfer Request:

1. Service Charge: $10.00 (BDO & Local)
2. $10.00 (Foreign)
3. A $20.00 additional charge for Foreign Wire Transfer will be debited from your account if On-Us is selected in Charge Type Field

Charges will be debited from your account together with the Wire Transfer principal amount you've applied for immediately upon request.

Using the current security technologies and processes, BDO assures its clients of the confidentiality and privacy of their online banking sessions. BDO Internet Banking security uses:

1. Authentication - Authentication ensures that only authorized users can access the BDO Internet Banking system by verifying the identity of the user. This is enforced through the use of a User Name and Password.
2. Network Security – BDO uses a firewall to protect its Internet banking servers from unauthorized Internet access. A firewall is a combination of systems that enforces a boundary between the Internet and the bank's network, while blocking out all unwanted access.
3. Encryption - Encryption converts data on the system to a format that is unreadable by anyone who does not have the proper authorization. Currently, BDO Internet Banking uses 128-bit Secure Sockets Layer (SSL) to secure all banking transactions. 128-bit encryption means that there are 2128 - or 3.4 with 38 zeros after it - possible combinations that could access your account information but only one that works for each online banking session.
4. Automatic Log-out - BDO Internet Banking automatically logs you out of the system if it detects no user activity for a fixed number of minutes. This protects your accounts from being accessed by the next PC user, especially when using a public or shared computer.
5. Password strength – an on-screen meter that indicates the strength of your nominated password.

A One-Time Password is a unique 6-character code that will be sent via SMS to your registered mobile number when you login to BDO Online Banking. After entering your BDO Online Banking user ID and password, you will also be required to enter the OTP to complete the login process.

The login process can be successfully completed with an OTP that is sent only to your registered mobile number and can be used just once. Only you can complete the login process.

During the login process, after you have entered your user ID and password correctly, an OTP screen will be displayed and will indicate the last 4 digits of your mobile number that we have in our records. If this is not your current mobile number, please update it right away to ensure you receive your OTP.

Login to your BDO Online Banking account. Go to Profile Maintenance > Customer Information > Update Customer Information > Mobile Number. Enter numeric characters only up to 15 digits without special symbols such as “-” or “+.” For local mobile numbers, acceptable formats are 639171234567 or 09181234567. For international mobile numbers, please include the country code and area code (e.g. 85291512345). Click “Update.” You will then be prompted to check your registered email address for your system-generated Approval Code.

Note that your mobile number will not be updated if you do not input your Approval Code. To complete the registration of your current mobile number, login to your Online Banking account, click on the Approval Code icon (check mark on the upper right-hand corner of your screen) and enter your Approval Code.

Yes, you will already receive an OTP on your next login after you have successfully updated your mobile number.

Your OTP will only be sent to the mobile number you registered in BDO Online Banking.

If you registered an international mobile number, or a local mobile number that is enabled for international roaming, you will still receive your OTP via SMS.

No. Your OTP is free of charge. Note, however, that when your mobile number is in international roaming mode while you are overseas, the corresponding telecommunication charges of your network provider may apply.

Cancel your current request and try logging in again. Enter your correct user ID and password so that a new OTP will be sent to your registered mobile number.

Your OTP expires after a certain period from the actual time of receipt. You need to enter it within the specified time, which is set at ten minutes.

To get a new OTP, exit from your current session, enter your user ID and password again, then click on the “Regenerate OTP” button within the message window that automatically appears if your OTP has expired.

You will only receive your OTP upon login. Once you have entered your OTP, you can perform all your online transactions within the same session.

Call BDO Customer Contact Center to report the incident. BDO Online Banking will send an OTP to your registered mobile number only upon entry of your correct user ID and password. This is the system's way of alerting you that someone might be trying to access your account.

1. Keep your password safe. Your password authenticates you when you begin your Online banking session. You should memorize your password and avoid writing it down. Never disclose your password to anyone, even to someone claiming to be from BDO. BDO will never ask for your Password/PIN. Be responsible in keeping your password confidential.
2. Create/nominate password that is difficult to guess but easy to remember. Avoid using birthdates and other personal information easily associated with you.
3. Change your password regularly. You can easily change your password when you begin your Internet Banking session.
4. Remember to log out before you leave your computer. Logging out assures you that no one can access your accounts after you have finished your Internet Banking session. This is very important when you are using a shared or public computer.
5. Keep your operating system and browser software updated with patches for the latest security vulnerabilities. Many viruses, trojans and spyware exploit the vulnerabilities of software to steal information.
6. Use your browser's security features. Most browsers have security settings and options that protect the privacy of your accounts. Refer to your browser's help on how you can maximize your browser's security.
7. Avoid using shared or public computers to access your accounts. Shared or public computers may have been installed with tracking software that could monitor your Internet Banking sessions.
8. Avoid using Beta-browsers. Beta-browsers are browsers still in the process of testing and may contain security vulnerabilities. We suggest the use of the browser's final release versions.

1. Change your BDO Internet Banking Password online
2. Call BDO Call Center and request for a Password/PIN reset

For forgotten BDO Online Banking Password, you may:

1. Nominate a new Password via www.bdo.com.ph. The "Forgot Password" module is available in the Log-in Page. For security reasons, you can only nominate a new Password upon providing the correct data in the personal and Enrollment details asked during your online request. Note that this facility is only available for BDO Internet Banking enrollees only; or,
2. Request for a new Password via the BDO Call Center. Our Call Center Officers can reset the password for you. Please log in immediately after your request to change and secure your password.

Phishing
Phishing, often used with a counterfeit email, is the act of sending an email claiming to be from a legitimate, trustworthy entity. It is meant to deceive the unsuspecting recipient into divulging confidential information such as password, credit card numbers, and bank account information after directing the user to visit a specified website. The website, no matter how similar it is to the real website, is not genuine and was set up only as an attempt to steal the user's information.

What to do?

1. Never provide any Account Information via e-mail or other means.
2. In case the requested information had already been provided, immediately change your password through the official BDO Online Banking website https://online.bdo.com.ph
3. Never click on the links provided. To ensure that you are directed to the BDO website, type in www.bdo.com.ph on your internet browser and select Online Banking Log-in.

OFFICIAL E-MAIL COMMUNICATION:
All our official communications are made through BDO official email addresses, i.e. xxxxx@bdo.com.ph, where xxxx is either the name of the unit or the name of the bank personnel sending the email. If you are doubtful of the content of the email, you may call our BDO Customer Contact Center. BDO will not send advisory or announcements through public email addresses such as Yahoo, Hotmail, G-mail and etc.

OFFICIAL CONTACT NUMBERS of BDO Customer Contact Center:
Metro Manila: 631-8000

Domestic Toll-Free:
1800-10-631-8000 (PLDT)
1800-3-631-8000 (Digitel)
1800-5-631-8000 (Bayantel)
1800-8-631-8000 (Globe)
International Toll-Free: (International Access Code)-800-8-6318000

OFFICIAL WEBSITES:
BDO Website: www.bdo.com.ph
BDO Online Banking website: https://online.bdo.com.ph

A desktop/netbook/tablet PC with the following specifications:

Browser: Internet Explorer 8, Firefox 4.0, Safari 5.0
Internet connection: At least 256kbs

While using BDO Internet Banking, if you are unable to view alert messages, error messages and download links, then you need to disable pop-up blocking of the BDO Internet Banking website (https://online.bdo.com.ph).

Depending on the pop-up blocking software you are using, you may be able to set https://online.bdo.com.ph as an allowed site, or you may need to disable the pop-up blocker while using BDO Internet Banking.

Pop-up blockers work in the background while you browse the Internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent BDO Internet Banking from performing properly.

To disable pop-up blockers:

Internet Explorer 8

1. Click on TOOLS on the menu
2. Click on INTERNET OPTIONS
3. Click on the PRIVACY tab then the SETTINGS button under the POP-UP BLOCKER section
4. In the POP-UP BLOCKER SETTINGS window, uncheck the following options under the NOTIFICATIONS AND BLOCKING LEVEL section:
   ❏ Play a sound when a Pop-up is blocked
   ❏ Show information Bar when a Pop-Up is blocked

Firefox 4.0

1. Click on TOOLS and select OPTIONS
2. Select the CONTENT panel
3. Uncheck BLOCK POP-UP WINDOWS

Safari 5.0

1. Click on the SAFARI menu at the top left of your screen
2. In the drop down menu, uncheck BLOCK POP-UP WINDOW

Consult your organizations Internet security personnel for the correct settings and before changing these settings.

BDO is using Java and Javascript to validate and process your request. Browser must allow the use of Java and JavaScript in order to use all the features of BDO.

Internet Explorer 8

1. Click on TOOLS then INTERNET OPTIONS
2. Click on ADVANCED to switch to the advanced options tab
3. Check the box for “ENABLE JRE” then click OK
4. Restart your browser to effect changes

Firefox 4.0

1. Click on TOOLS and then OPTIONS
2. Click on the CONTENT panel
3. Make sure the box titled ENABLE JAVA has a check mark

Safari 5.0

1. Click EDIT and then PREFERENCES
2. Click the SECURITY tab to display the security settings
3. Put a check mark on the entry named ENABLE JAVA SCRIPT

In some rare cases it is possible that the above-mentioned setting do not help. Then it may be necessary to install Java Runtime Environment to your computer. You fill find it from the address below:

http://www.java.com/en/download/manual.jsp

Read the instructions carefully and install.

You may access BDO Phone Banking by dialing the following numbers:

You may access BDO Phone Banking by dialing the following numbers: