Search Frequently Asked Questions


What precautions should I take to ensure the confidentiality of my accounts and personal information when using BDO Phone Banking?


  • Never disclose your TPIN to anyone, even to someone claiming to be from BDO. BDO will never ask for your TPIN. Be responsible in keeping your TPIN confidential.
  • Keep your TPIN safe. It authenticates you when you begin your Phone Banking session. You should memorize your TPIN and avoid writing it down.
  • Create/nominate a TPIN that is difficult to guess but easy to remember. Avoid using birthdates and other personal information easily associated with you.
  • Change your TPIN regularly. You can easily change your TPIN when you begin your Phone Banking session.