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Search Frequently Asked Questions

Home » Support » REWARDS

REWARDS FAQs

MEMBERSHIP

What are the requirements to join the program?
How will members be informed of the new program?
Do existing members of the 2005 BDO Rewards Program have to enroll again?
What do members have to do when they receive their Welcome Kit?
What are the advantages of being a BDO Rewards member?

THE BDO REWARDS CARD

Will the BDO Rewards Card expire?
Can both clients of a Joint Account get a card each?
Will clients owning multiple bank products/ accounts be issued several BDO Rewards cards also?
What if the other client (the one that was not given a card in the joint account) has another BDO account, can he join the program?
Is the BDO Rewards Card a credit card?
Why is it important to activate the BDO Rewards card?

MEMBERSHIP LEVELS

How will a member be assigned to a specific level when he qualifies to the program?
How will their membership level be determined after the 2-year validity period?
Can a member be upgraded to the next membership level before the 2-year card renewal schedule?
Will redeeming points affect the earning of points required to maintain or be upgraded to the next level?
Is it possible for a member to be downgraded?
Would transferred points from my SM Advantage Card to my BDO Rewards Card be considered in determining my membership level the following year?

REDEEMING POINTS

What is the value of a point?
Where can members redeem points?
What if a member lives in an area without an SM mall? Is there a redemption fee?

CARD REPLACEMENT

How can members replace lost or damaged cards?
Is there a card replacement fee?
For concerns, please go to your branch of account or call our Customer Contact Center at (02) 631-8000.
BDO Unibank is supervised by the Bangko Sentral ng Pilipinas with contact number (02) 708-7087 and with email address consumeraffairs@bsp.gov.ph
BDO Unibank, Inc. © 2012. All Rights Reserved