Update Client Information

Update Client Information


Document Request

Loan Documents

Transfer Certificate of Title
Condominium Certificate Title
Loan Agreement
Disclosure Statement

Request Online

Amortization Schedule
Full Payment computation


Payment Details

Mode of Payment (ADA / PDC)

Submit the following at your branch of account:

Customer Request Form

Auto Debit Arrangement Form

Due Date

Call Contact Center at (02) 8631-8000 to request for computation of accrued interest payable prior to change.
Processing Time is 2 banking days.

Submit Customer Request Form at any BDO branch.



Submission of Endorsed Life Insurance Policy

Submission of Endorsed Life Insurance Policy

Submit the following at any BDO branch:

Customer Request Form

Photocopy of Life Insurance policy, endorsed to BDO Unibank, Inc.

Letter of Undertaking
(applicable only if insurance is not yet fully paid; should be signed by all borrowers)


Amendment of Terms


Submit the following requirements at any BDO branch:

Customer Request Form


Submit the following requirements at any BDO branch:


1. Customer Request Form

2. Updated Real Estate Tax Receipts and Tax Declaration

3. Proof of income


Partial Payment

Partial Payment computation
  1. For full application to principal balance, partial payment must made on due date in addition to monthly amortization.
  2. If due date falls on a weekend / holiday, partial payment should be made on the last banking day before the due date.
  3. For timely posting of your payment provide the amount, date and branch paid.


Request Online


Release of Collateral

Release of Collateral

Once you receive a notification on the availability of the collateral documents, simply set an appointment by clicking ONLINE SCHEDULER.

To claim your document:

Choose your preferred date and time of claim from Mondays to Fridays between 9:00 a.m. to 3:00 p.m. (except holidays).

Please note that we strictly implement a no appointment, no schedule policy. Clients without appointment will not be accommodated.

Prepare all requirements for the release of collateral. Please refer to links below for the complete requirements:

For Individual / Sole Borrower

For Two (2) or more borrowers / mortgagors

For Corporation


Kindly expect an SMS confirming your appointment and indicating the BDO email address where you should send an advance copy of one (1) valid government-issued ID (with 3 specimen signatures) of the Claimant/s (Borrower/s / Registered Owner/s and/or Authorized Representative) for validation. Original copies to be presented upon claiming of the collateral documents.


Please be advised that there is a 6-month claim period from the date of notification release of collateral documents. After which, a Safekeeping Fee will be charged. Details as follows:


After 6 months from notification of availability of collateral document P500
per Loan Account
Every year, thereafter, that the documents remain unclaimed Additional



Starting March 16, 2021, a Safekeeping Fee will be charged to Auto, Home and SME Loan collaterals that remain unclaimed.


Learn More

Apply Now

Apply Online


For Inquiries

Provide contact details Call BDO Customer Center at (02) 8631-8000