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Cash in from your BDO bank account.

Top up without sharing your debit or credit card details!

 

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How to cash in to your Lazada Wallet

 

 

Learn more about linking your Digital Banking account to Lazada Wallet

 

What are the different ways to Cash In to my Lazada wallet via BDO?

The newest way to cash in to your Lazada wallet is by linking your BDO Digital Banking account to the Lazada app or website! You can use your Current or Savings account to cash in and pay.

 

You can also top up your Lazada wallet by using your BDO Credit Card, or via Bills Payment on BDO Digital Banking.

Why should I link my BDO account to Lazada?

Linking your BDO account to your Lazada wallet makes transactions more convenient. Topping up your Lazada wallet using your BDO account is one OTP away!

What do I need to be able to use my BDO account with Lazada’s Direct Link?

You must have a BDO Digital Banking account. To link your BDO account, you also need an activated Lazada wallet.

Which BDO accounts can I use to top up my Lazada wallet?

You can use any Savings Account or Checking Account that’s already linked to your BDO Digital Banking account. You can only link one account to Lazada. To change your linked BDO account, you need to first remove the currently linked account before adding a new one.

How do I top up my Lazada wallet using BDO Digital Banking?

1. Go to www.lazada.com.ph or open the Lazada mobile app

2. Go to “Account” and click “Lazada Wallet”

3. Click “Cash In” and enter the amount you’d like to add to your Lazada wallet

4. Choose “BDO” as the payment method, then click “Continue”. This will redirect you to the BDO Digital Banking login page.

5. On the BDO Digital Banking login page, enter your username and password, then click “Log In”. Enter the OTP sent to your registered mobile number.

6. Choose which BDO account you’d like to link to Lazada.

7. You will receive a notification on the successful linking via text message and email. You will also receive an email notification when you cash in.

 

Note: Every time you change the password of your BDO Digital Banking account, you will be prompted to re-login on Lazada for authentication.
 

What is the minimum amount for Cash In?

Minimum amount for Lazada is PHP 20

What is the maximum amount for Cash In?

Your Lazada wallet can only hold a maximum of PHP 50,000

Is it safe to link my account to my Lazada wallet?

We have put measures in place to make sure the process of linking your account is safe. Your BDO Digital Banking account has a two-factor authentication process, which requires both your login details and an OTP before an account is linked.

 

Your data is also safe. BDO does not share account number details to Lazada. resBDO also sends notifications to your registered email and mobile number every time an account is linked. As additional precautions, never share your BDO Digital Banking account details (username, password, OTP) with anyone.
 

I am being asked to log in. What login details do I use?

Please use your Digital Banking username and peassword.

I was trying to log in and I got the message “Account locked for your security due to too many failed login attempts.” What does this mean?

You may have entered the wrong username and password multiple times and have reached the maximum allowable attempts to log in. To proceed, you may reset your password on the BDO website. Go to online.bdo.com.ph and click “Forgot your Password?”

I did not receive an OTP. What should I do?

If you did not receive your OTP via text message, please check if you’re getting signal from your network provider. You may also click “Did not get any OTP” to trigger a new OTP text message.

I got a message that says "We need to verify your account. Please log in again." What does this mean?

To keep your account secure, you will be asked to log in again with your Digital Banking details. To proceed, log in with your username, password, and OTP.

I got the message "You don't have available account/s to be linked"

You may currently not have a valid Savings or Current Account in Digital Banking that can be linked to Lazada, or your accounts may already be linked to another Lazada account. For your security, we allow only one Lazada account to be linked to one BDO Savings or Current Account.

I got the message “Please access this page from Partner’s Page. Thank you.”

For your security, you can only link and perform cash in transactions via the Lazada App or the website. Please link your BDO account from either the app or the website.

I did not receive an email regarding account linking. What should I do?

BDO sends out an email notification on successful account linking to your Digital Banking-registered email address. If you did not receive the email, please check the following:

- Check your internet connection

- Check your Junk or Spam folder
 

I did not receive an email regarding successful cash in. What should I do?

BDO sends out an email notification on successful Cash In to your Digital Banking-registered email address. If you did not receive the email, please check the following:

- Check your internet connection

- Check your Junk or Spam folder

 

To verify the transaction, you may check your transactions under Digital Banking by checking My Accounts > My Transactions. You can also check your Transaction History using the Lazada app or the website.
 

A Cash In was made through Lazada Wallet via BDO account then later on I requested refund from the purchase I made in Lazada. What will happen to the refunded amount?

Your refund will be processed through the same payment method you originally used. In this case, your BDO account was your cash in method and your Lazada wallet was your payment method. Your refund will then be credited to your Lazada wallet.

My cash in or payment transaction was rejected. What should I do?

Please check the following:

1. Account has sufficient balance for the transaction

2. Recent transaction must not have already gone beyond the limit for the day

3. Linked account is still an active account

4. Linked account must be registered to Digital Banking

 

If you have checked all of the above and are still unable to cash in, please call BDO Customer Contact Center at 8631-8000.

 

I made a cash in transaction using my BDO account but I do not see the transaction in my list of Digital Banking transactions. What should I do?

You may view your transactions by going to My Accounts > My Transactions. Your transaction may be posted the next banking day if transaction was made after banking hours. Your cash in transaction to your Lazada wallet will be reflected as LAZADA PHI PPAY.

My cash in transaction did not reflect in my Lazada wallet but the amount has been deducted from my BDO account. What should I do?

Please contact the BDO Customer Contact Center at (02)8631-8000 for assistance.

 

Access-Related Questions

What if I have a BDO Savings or Checking account but I do not have a Digital Banking account?

To use Direct Link, please sign up with BDO Digital Banking. Sign up at www.bdo.com.ph. After signing up with Digital Banking, you may link your account to Lazada after 1 banking day.

When I reached the Digital Banking Enrollment tab, it prompts that BDO Digital Banking Enrollment service is unavailable at this time. What does it mean?

There may be an ongoing system maintenance. Please try again later.

I forgot the username and password of my Digital Banking account. What should I do?

You may retrieve your username or password on the BDO website. Click on Online Banking Login > BDO Online Banking, then click Forgot User ID or Forgot Password. You may also contact BDO Customer Contact Center at 8631-8000 for assistance.

Who should I contact for questions on my purchase?

You may directly contact Lazada for any purchase transaction-related inquiries.

 

Security-Related Questions

How can I keep my BDO account secure while using Lazada Direct Link?

Please follow these reminders to keep your account secure:

1. Please use a secure internet connection

2. You are responsible for the information you enter into the Lazada website and app

3. Do not leave your app or account unattended while you are using this Service.

4. Remember that your device is also your wallet. If you lose your device, make sure to change your passwords immediately to keep your accounts secure.

5. You agree to comply with all other requirements designed to secure your use of the Service, as set out in the FAQs or notified by us in any other manner.

What should I do in case of unauthorized transactions, or if I receive an OTP or email notification that I did not initiate?

Please change your Digital Banking password immediately, or contact BDO Customer Contact Center to request for the immediate locking of your Digital Banking account. For transaction disputes, you may also report to BDO Customer Contact Center for further investigation.

How do I unlink my account from Lazada?

You may call Lazada Customer Care to request for your account to be unlinked.

Who can I contact if I have concerns with my purchase on Lazada?

For any Lazada website or mobile app concerns, please contact Lazada Customer Care.

 

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How to cash in to your GrabPay wallet

Learn more about linking your Digital Banking account
to GrabPay

 

What are the different ways to cash in to my Grab Wallet via BDO?

The newest way to cash in to your Grab Wallet is by linking your BDO Digital Banking account to GrabPay!

 

You can also cash in using your BDO Credit Card, or via Send Money (InstaPay) on BDO Digital Banking.

Why should I link my BDO account to Grab?

Linking your BDO account to your Grab wallet makes transactions more convenient. Topping up your Grab wallet using your BDO account is one OTP away!

What do I need to be able to use my BDO account with Grab?

You must have a BDO Digital Banking account. To link your BDO account, you also need an activated Grab wallet.

Which BDO accounts can I use to top up my Grab wallet?

You can use any Savings Account or Checking Account that’s already linked to your BDO Digital Banking account. You may link more than one BDO Savings or Checking account to your Grab wallet.

How do I link my Grab wallet using BDO Digital Banking?

1. Open the Grab mobile app

2. Go to Payment then tap Cash In

3. Choose “Linked Bank Account,” then choose BDO under “Link a new account”

4. Tap “Link Now.” This will redirect you to the BDO Digital Banking login page.

5. On the BDO Digital Banking login page, enter your username and password, then click “Log In”. Enter the OTP sent to your registered mobile number.

6. Choose which BDO account you’d like to link to Grab.

7. You will receive a notification on the successful linking via text message and email. You will also receive an email notification when you cash in.

 

Note: Every time you change the password of your BDO Digital Banking account, you will be prompted to re-login for authentication.
 

What is the minimum amount for Cash In?

Minimum amount for Grab is PHP 200

What is the maximum amount for Cash In?

Maximum amount is PHP 50,000 per day

Is it safe to link my account to my Grab wallet?

We have put measures in place to make sure the process of linking your account is safe. Your BDO Digital Banking account has a two-factor authentication process, which requires both your login details and an OTP before an account is linked. Your data is also safe. BDO does not share account number details to Grab. Your details are sent via an encrypted token that identifies your account.

 

BDO also sends notifications to your registered email and mobile number every time an account is linked. As additional precautions, never share your BDO Digital Banking account details (username, password, OTP) with anyone.

I am being asked to log in. What login details do I use?

Please use your Digital Banking username and password.

I was trying to log in and I got the message “Account locked for your security due to too many failed login attempts.” What does this mean?

You may have entered the wrong username and password multiple times and have reached the maximum allowable attempts to log in. To proceed, you may reset your password on the BDO website. Go to online.bdo.com.ph and click “Forgot your Password?”

I did not receive an OTP. What should I do?

If you did not receive your OTP via text message, please check if you’re getting signal from your network provider. You may also click “Did not get any OTP” to trigger a new OTP text message.

I got a message that says "We need to verify your account. Please log in again." What does this mean?

To keep your account secure, you will be asked to log in again with your Digital Banking details. To proceed, log in with your username, password, and OTP.

I got the message "You don't have available account/s to be linked"

You may currently not have a valid Savings or Current Account in Digital Banking that can be linked to Grab, or your accounts may already be linked to another Grab account. For your security, we allow only one Grab account to be linked to one BDO Savings or Current Account.

I got the message “Please access this page from Partner’s Page. Thank you.”

For your security, you can only link and perform cash in transactions via the Grab App or the website. Please link your BDO account from either the app or the website.

I did not receive an email regarding account linking. What should I do?

BDO sends out an email notification on successful account linking to your Digital Banking-registered email address. If you did not receive the email, please check the following:

- Check your internet connection

- Check your Junk or Spam folder
 

I did not receive an email regarding successful cash in. What should I do?

BDO sends out an email notification on successful Cash In to your Digital Banking-registered email address. If you did not receive the email, please check the following:

- Check your internet connection

- Check your Junk or Spam folder
 

To verify the transaction, you may check your transactions under Digital Banking by checking My Accounts > My Transactions. You can also check your Transaction History using the Grab app or the website.

A Cash In was made through Grab Wallet via BDO account then later on I requested refund from the purchase I made in Grab. What will happen to the refunded amount?

Your refund will be processed through the same payment method you originally used. In this case, your BDO account was your cash in method and your Grab wallet was your payment method. Your refund will then be credited to your Grab wallet.

My cash in or payment transaction was rejected. What should I do?

Please check the following:

1. Account has sufficient balance for the transaction

2. Recent transaction must not have already gone beyond the limit for the day

3. Linked account is still an active account

4. Linked account must be registered to Digital Banking

If you have checked all of the above and are still unable to cash in, please call BDO Customer Contact Center at 8631-8000.
 

I made a cash in transaction using my BDO account but I do not see the transaction in my list of Digital Banking transactions. What should I do?

You may view your transactions by going to My Accounts > My Transactions. Your transaction may be posted the next banking day if transaction was made after banking hours. Your cash in transaction to your Grab wallet will be reflected as GPAY NETWO PPAY.

My cash in transaction did not reflect in my Grab wallet but the amount has been deducted from my BDO account. What should I do?

Please contact the BDO Customer Contact Center at (02)8631-8000 for assistance.

Can I unlink my BDO account from Grab?

Yes. If you’d like to unlink your BDO account, open the Grab mobile app and go to Payment. Click on the gear icon on the upper right part of the screen. Choose the BDO account you’d like to unlink, then tap “Unlink Account.” You will receive an email and text message confirming the successful unlinking.

 

Access-Related Questions

What if I have a BDO Savings or Checking account but I do not have a Digital Banking account?

To use Direct Link, please sign up with BDO Digital Banking. Sign up at www.bdo.com.ph. After signing up with Digital Banking, you may link your account to Grab after 1 banking day.

When I reached the Digital Banking Enrollment tab, it prompts that BDO Digital Banking Enrollment service is unavailable at this time. What does it mean?

There may be an ongoing system maintenance. Please try again later.

I forgot the username and password of my Digital Banking account. What should I do?

You may retrieve your username or password on the BDO website. Click on Online Banking Login > BDO Online Banking, then click Forgot User ID or Forgot Password. You may also contact BDO Customer Contact Center at 8631-8000 for assistance.

Who should I contact for questions on my order or booking?

You may directly contact Grab for any order- or booking-related inquiries.

 

Security-Related Questions

How can I keep my BDO account secure while using Grab Direct Link?

Please follow these reminders to keep your account secure:

1. Please use a secure internet connection

2. You are responsible for the information you enter into the Grab website and app

3. Do not leave your app or account unattended while you are using this Service.

4. Remember that your device is also your wallet. If you lose your device, make sure to change your passwords immediately to keep your accounts secure.

5. You agree to comply with all other requirements designed to secure your use of the Service, as set out in the FAQs or notified by us in any other manner.

What should I do in case of unauthorized transactions, or if I receive an OTP or email notification that I did not initiate?

Please change your Digital Banking password immediately, or contact BDO Customer Contact Center to request for the immediate locking of your Digital Banking account. For transaction disputes, you may also report to BDO Customer Contact Center for further investigation.

Who can I contact if I have concerns on my Grab order or booking?

For questions on your order or booking, please contact Grab Customer Service.