Advisory for BDO Cash Card customers

All BDO customers must update their information with the bank every three years, in compliance with the Anti-Money Laundering Law (Republic Act 9160).  

 

The process of updating your customer information depends on the type of BDO Cash Card you have. Please click whatever applies to you:

 

IF YOUR CASH CARD WAS ISSUED BY A BRANCH

How do I know if I need to update my information with BDO?

You need to update your information if:

- You have not updated it for the past three years.

- You have not replaced your Cash Card for the past three years.

 

How do I update?

  1. Go to the BDO branch where you got your Cash Card.
  2. At the branch, ask for a copy of the Cash Card Enrollment Form and completely fill it out.  For your convenience, you may also download the form here, print, and fill it out before going to the branch.
  3. Submit the filled-out form and present one Philippine government-issued ID (or any two non-Philippine government-issued IDs) which should have your photo and signature.

 

If, for some reason, you can’t visit the BDO branch where you got your BDO Cash Card, you may visit the BDO branch nearest you. This branch will accept your filled-out form and will forward it to your actual branch, who will then update your customer information.

 

What if my information is still the same (i.e. no change in details)? Do I still need to go to the branch?

Yes, you still need to go to the branch. You need to fill out the Cash Card Enrollment Form to update   

your signature. Please also bring a valid ID.

 

Will you suspend my Cash Card if I don’t update my information?

Yes, your BDO Cash Card will be suspended to comply with the law. This means you will not be able to use it for any financial transaction such as purchases or ATM withdrawals until you submit your updated form to the branch. So please make time to do so.

 

When is my deadline to update my customer information?

You have up to the end of the year to update your information. 

 

When will you suspend my Cash Card?

Suspension of branch-issued Cash Cards will start January 2020. 

 

How long will the Cash Card be suspended?

Your Cash Card will remain suspended until you update your customer information.

 

If my Cash Card is suspended, can I still ask BDO to reactivate it?

Yes, suspended Cash Cards will be re-activated when the BDO branch where you received your Cash Card has processed your Cash Card Enrollment Form. However, if your card is already closed, we can no longer reactivate it.

 

A card is closed when:

- The owner initiates its closure, or

- It has not been used for six months to a year, and the balance has been reduced to zero due to dormancy charges or inactivity.

 

Is there a fee for the reactivation of my Cash Card?

Request for reactivation is free of charge.

 

What if I cancel my Cash Card? Am I still required to update my information at the branch?

In this case, you no longer need to update your customer information. But you will need to zero out your card balance (withdraw all the money or use it all up) for your Cash Card to be cancelled.

 

I have not used my Cash Card for several years. Do I still need to update my information?

If your Cash Card is not yet closed and you would still like to use it, you need to update your information so that it can be reactivated.  But if you are no longer interested to use your card, there is no need to update your customer information.

 

However, you will need to zero out your card balance (withdraw all the money or use it all up) for your Cash Card to be closed.

 

I received a call from someone claiming to be a BDO personnel. S/He is asking me to update my information over the phone for my convenience. Is this call valid?

Do not believe this caller. Please do not give your personal information over the phone. BDO will not require you to send your customer information over the phone or via email or text message.  For your security, we ask you to go to the branch where you got your Cash Card. This is where you should submit the filled-out Cash Card Enrollment Form.

IF YOUR CASH CARD WAS ISSUED BY THE COMPANY YOU WORK FOR

How do I know if I need to update my information with BDO?

Your company’s Human Resources (HR) department will coordinate with you directly regarding the updating of your information.

 

When is the deadline to update my customer information?

Please coordinate directly with your company’s HR department for more details.

 

How do I update my information?

Please coordinate directly with your HR department for specific instructions.

 

What if my information is still the same (i.e. no change in details)?

You will still need to update your signature and present the required valid IDs.

 

Will you suspend my Cash Card if I don’t update my information?

Yes, your BDO Cash Card will be suspended to comply with the law.  This means you will not be able to use it for any financial transaction such as purchases or ATM withdrawals.

 

How long will the Cash Card be suspended?

Your Cash card will remain suspended until you update your customer information through your company’s HR department.

 

If my Cash Card is suspended, can I still ask BDO to reactivate it?

Yes, suspended Cash Cards will be re-activated once your updated customer information is received and processed by BDO through your company’s HR. 

 

Is there a fee for the reactivation of my Cash Card?

Request for reactivation is free of charge.

 

I no longer work for the company that issued my Cash Card. What do I do now?

Ask for a Cash Card replacement at any preferred BDO branch, as the company-issued card will be suspended.

 

I received a call from someone claiming to be a BDO personnel. S/He is asking me to update my information over the phone for my convenience.  Is this call valid?

Do not believe this caller. Please do not give your personal information over the phone. BDO will not require you to send your customer information over the phone or via email or text message.  For your security, we ask you to coordinate directly with your company’s HR department. 

IF YOUR CASH CARD WAS ISSUED BY A REMITTANCE PARTNER

How do I know if I need to update my information with BDO?  And how do I update?

For remitters, please coordinate with the Remittance Tie Up who issued the BDO Remit Cash Card.

For beneficiaries, please get in touch with the Remitter who provided you with the BDO Remit Cash Card.

 

When is my deadline to update my customer information?

Please coordinate directly with your remittance tie-up partner or remitter for more details.

 

Will you suspend my Cash Card if I don’t update my information?

Yes, your BDO Cash Card will be suspended to comply with the law. This means that you will not be able to use the Cash Card for any financial transaction such as purchases or ATM withdrawals.

 

How long will the Cash Card be suspended?

Your Cash Card will remain suspended until you update your customer information.

 

If my Cash Card is suspended, can I still ask BDO to reactivate it?

Yes, suspended Cash Cards will be re-activated once your updated customer information is received and processed by BDO through your remittance tie-up partner or remitter.

 

Is there a fee for the reactivation of my Cash Card?

Request for reactivation is free of charge.

 

I received a call from someone claiming to be a BDO personnel. S/He is asking me to update my information over the phone for my convenience.  Is this call valid?

Do not believe this caller. Please do not give your personal information over the phone. BDO will not require you to send your customer information over the phone or via email or text message.  For your security, we ask you to coordinate directly with your remittance tie-up partner or remitter.