How to Perform Phone Banking Transactions

Simply dial 631-8000 to begin your banking transactions

Inquire your Balance

• Choose option 1 for BDO Phone Banking
• Enter 10-digit Phone Banking number (System Validation)
• Enter 6-digit TPIN (System Validation)
• Choose option 1 (Balance Inquiry)

Pay your Bills (Bills Payment)

• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation)
• Enter 6-digit TPIN (System Validation)
• Choose option 2 (Bills Payment)

Note: Enrollment of companies or merchants in BDO Internet Banking is required

Transfer Money (Fund Transfer)

• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation)
• Enter 6-digit TPIN (System Validation)
• Choose option 3 (Fund Transfer)
  

Note: Enrollment of own accounts and another person’s accounts in BDO Internet Banking is required

Reload BDO Cash Card

• Choose option 1 for BDO Phone Banking
• Enter 10-digit Phone Banking number (System Validation)
• Enter 6-digit TPIN (System Validation)
• Choose option 4 (Cash Card Reload)

Note: Enrollment of Cash Card account in BDO internet Banking is required

Load Prepaid Mobile Phone

• Choose option 1 for BDO Phone Banking
• Enter 10-digit Phone Banking number (System Validation)
• Enter 6-digit TPIN (System Validation)
• Choose option 5 (Prepaid Mobile Reload)

Note: Enrollment of prepaid mobile number/s in BDO Internet Banking is required.

Order more Checkbooks

• Dial 631-8000
• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation)
• Enter 6-digit TPIN (System Validation)
• Choose option 6 for other services
• Choose option 1 for Checkbook Reorder

Customer Service Assistance

• Choose option 1 for BDO Phone Banking
• Enter 10-digit Phone Banking number (System Validation)
• Enter 6-digit TPIN (System Validation)
• Choose option 0 (Customer Service Assistance)

Report a lost/stolen BDO Card

• Choose option 5 for lost/stolen BDO Card
• A customer service representative will process your report