BDO Phone Banking

Perform everyday banking transactions by following simple step-by-step voice instructions by dialing these numbers:

Metro Manila: 631-8000
Domestic Toll-Free : 1-800-10-6318000 (PLDT), 1-800-3-631-8000 (Digitel)
International Toll-Free : (IAC)-800-8-6318000

With BDO Phone Banking (PB) you may:

• Inquire Savings, Checking or Cash Card balances.
• Transfer funds from one Checking/Savings account or Cash Card to another.
• Transfer funds online to other BDO bank accounts or Cash Card accounts (Pre-enrollment of all destination accounts is required).
• Pay bills to over 120 merchants. (Click to view list of merchants)
• Purchase Globe and Touch Mobile prepaid load.
• Do banking transactions with the assistance of a Customer Service Officer-Teller (9:00 AM – 4:00 PM, Monday to Friday except during holidays).
• Seek the assistance of our Customer Contact Center Officer for non-banking transactions.
• Access your credit card accounts. Pre-enrollment is not required.
• Activate your BDO Credit Card
• Inquire available and outstanding balance
• Acquire your latest available statement
• Report lost/stolen BDO Credit Card
• Inquire the status of your loan application.
• Reorder checkbooks.
• Reload your Smart Prepaid cellphone (click to view the procedure)

* Enrollment of own accounts, merchants, mobile numbers and third party accounts are required.

How to perform

Balance Inquiry

• Dial 631-8000.
• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation).
• Enter 6-digit TPIN (System Validation).
• Choose option 1 (Balance Inquiry).

Fund Transfer

• Dial 631-8000.
• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation).
• Enter 6-digit TPIN (System Validation).
• Choose option 3 (Fund Transfer).

Bills Payment

• Dial 631-8000.
• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation).
• Enter 6-digit TPIN (System Validation).
• Choose option 2 (Bills Payment).

Reload Prepaid/Airtime

• Dial 631-8000.
• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation).
• Enter 6-digit TPIN (System Validation).
• Choose option 5 (Prepaid Mobile Reload).

Customer Service Officer-Teller Assistance
(9:00 AM – 4:00 PM, Monday to Friday except during holidays)

• Dial 631-8000.
• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation).
• Enter 6-digit TPIN (System Validation).
• Choose option 7 (Customer Contact Center Banking Services).

Customer Service Assistance
(24x7, non banking transactions)

• Dial 631-8000.
• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation).
• Enter 6-digit TPIN (System Validation).
• Choose option 0 (Customer Service Assistance).

Checkbook Reorder

• Dial 631-8000.
• Choose option 1 for BDO Phone Banking.
• Enter 10-digit Phone Banking number (System Validation).
• Enter 6-digit TPIN (System Validation).
• Choose option 6 for other services.
• Choose option 1 for Checkbook Reorder.

BDO Consumer Loans - Application Status

• Dial 631-8000.
• Choose option 6 for BDO Consumer Loans.
• Choose option 1 for loan application status.

BDO Credit Card - Credit Card Activation

• Dial 631-8000.
• Choose option 2 for BDO Credit Cards.
• Choose option 2 for credit card activation.
• A customer service representative will process the credit card activation procedure.

Credit Card Balance Inquiry - Available Balance

• Dial 631-8000.
• Choose option 2 for BDO Credit Cards.
• Enter your 16-digit credit card number.
• Enter the last 3 digits found at the signature panel at the back of your card.
• Choose option 1 for available balance inquiry.

Credit Card Balance Inquiry - Outstanding Balance

• Dial 631-8000.
• Choose option 2 for BDO Credit Cards.
• Enter your 16-digit credit card number (System Validation).
• Enter the last 3 digits found at the signature panel at the back of your card (System Validation).
• Choose option 2 for outstanding balance inquiry.

To report a lost/stolen credit card

• Dial 631-8000.
• Choose option 2 for BDO Credit Cards.
• Choose option 3 for lost/stolen credit card.
• A customer service representative will process your report.