Frequently Asked Questions (FAQ)

1. Duly accomplished and signed Merchant Agreement (2 original copies)
2. Duly filled up Merchant Information Sheet (1 original copy)
3. Additional requirements depending on business type

Single Proprietorship

DTI Business Registration including original/ renewal application of trade name
Special Power of Attorney (if signed by person other than the registered owner)
BIR Registration Certificate
Mayor's Permit

Corporation or Partnership

SEC Certificate of Registration, Articles of Incorporation or Partnership, By-Laws, and Election of Officers
DTI Business Registration including original/ renewal application of trade name (if Corporate or Partnership name differs from business name)
BIR Certificate of Registration
Mayor's Permit
Notarized Board Resolution or Secretary's Certificate or Partnership Resolution authorizing the signatory to enter into a Merchant Agreement with BDO on behalf of the company (must contain the specimen signatures of the authorized signatories).

4. Additional requirements if applicable (photocopy)

Audited Financial Statements (for E-Commerce merchants)
Membership Certificate to Industry Associations (For travel agencies: PTAA, IATA, NITAS, etc.)

Simply prepare the required documents then get in touch with us. We will have our representative visit you to pick up the documents. Or, you may also send the documents directly to the nearest BDO Merchant Acquiring office. Our contact numbers and addresses are shown in the Contact Us link.

The standard lead time is around 7 working days from the date complete required documents are submitted. All applications are subject to evaluation and final approval of BDO.

POS terminal installation will be scheduled as soon as your application is approved. Upon installation, our representative will train your store personnel on the credit card acceptance procedure and security features as well as proper use of the POS terminal.

It is the percentage of the transaction amount that the acquiring bank charges to the merchant for providing authorization to accept credit cards. This is minimal in comparison to the tremendous increase in sales that can be generated by your establishment due to acceptance of credit cards.

BDO has a Merchant Direct Credit Facility that will allow crediting of proceeds to your BDO account within 24 hours (net of MDR and applicable withholding tax). You may open an account at any BDO branch or nominate your existing BDO account as your merchant settlement account. This allows faster receipt of your reimbursements.

BDO will send credit advices/ transaction details to your store(s) or head office upon request. Viewing of transaction details on-line will be available soon.